CB Computers, Phones and IT Makro Online hard drive bought

Makro Online review: hard drive bought

Gerda jv Rensburg of ZA

Jan 22, 2020 12:31 pm EST

Verified customer

Resolved

Replied

I bought two portable harddrives on 14/12/2019 as christmas presents for my daughters - which we obviously only open and used it on christmas day - the one harddrive do not function at all when connected to a pc. We took it back on the 30/12/2019 to Makro and complaint. (Assesment no 2617935)
A salesman went with us to the computer department to test and he verified the issue on the harddrive. Harddrive was sent in for repairs.

Got an SMS and pick the harddrive up on the 22/01/2020 - tested it again at home - same problem still exist.

My first time that I have experience such bad responce on a complaint - I will take the harddrive back again tomorrow to the Makro store to report this.

My Makro account no: 000502 [protected] 926
Gerda Jansen van Rensburg
[protected]

Makro Online response

Jan 25, 2020 5:48 am EST

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+27 860 300 999

+27 117 970 300

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Good day Gerda,

Thank you for reaching out to us and apologies for the inconvenience this matter has caused you.

Kindly be advised that as this is an in-store purchase, you will have to return the unit back in store and advise the returns department that the problem still persists. They will have to return the unit back to the supplier for assessment and repairs as per our policy.

Thank you and have a lovely day further.

Kind Regards,
Makro Complaints Board

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.