CB Travel and Vacations MakeMyTrip Complaints #2-21

MakeMyTrip review: My experience with MakeMyTrip was extremely disappointing.

Mohamed Reda of US

Jul 27, 2026 1:52 am UTC

Verified customer

Featured review

My flight was cancelled by the airline, but MakeMyTrip never informed me. I only found out because the Airlines sent me an email directly. I did not receive any email, SMS, or phone call from MakeMyTrip about the cancellation, despite booking through them.

After discovering the cancellation myself, I contacted MakeMyTrip several times. I made multiple international calls f, repeatedly explained my situation to different agents, and several calls were disconnected before my issue was resolved. I was repeatedly told to wait for updates, but I never received any official communication.

Because my visa was about to expire, I could not continue waiting. I had to go to the airport and resolve the issue directly with the airline myself. Fortunately, the Airlines changed my flight.

If customers have to monitor their own bookings, discover cancellations from the airline, and solve the problem themselves, then there is very little value in booking through a travel agency.

I hope MakeMyTrip improves its communication, customer support, and handling of urgent cases, especially when flight cancellations and visa deadlines are involved.

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MakeMyTrip phone numbers

1800 118 747

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MTNL/BSNL

+1 (800) 102-8747

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14%
Confidence score

Flights / Hotels / Holidays

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Bus / Rails

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Bus / Rails

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International Hotels

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International & Domestic Holidays

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MakeMyTrip emails

contactus@makemytrip.com

100%
Confidence score: 100%

Support

triphelp@makemytrip.com

Support

feedback@zen2-makemytrip.com

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MakeMyTrip address

DLF Building ? 5 Tower C, DLF Cyber City, DLF Phase 2, Sector 25, Gurgaon, 122002, India

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Jul 27, 2026
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