CB Travel and Vacations MakeMyTrip

MakeMyTrip review: Refund not processed after operator cancellation

samananth of KW

May 07, 2026 11:28 am UTC

Verified customer

Featured review

I would like to raise a complaint against MakeMyTrip regarding non-processing of my refund.

Booking Details:
Booking ID: AN22AKIZ54615389145
Route: New York to Kuwait (Round Trip Flight)
Cancellation Date: 18 April

Issue:
The flight booking was cancelled by the operator, and the status in MakeMyTrip clearly shows "Your flight booking has been cancelled" and "Refund is being processed."

As per policy, I am eligible for a full refund since the cancellation was not initiated by me. However, even after more than 14 days, the refund has not been credited to my original payment method.

Additionally:

I did not receive proper communication from MakeMyTrip regarding the cancellation.
I have been unable to connect with their customer care.
No clear refund timeline or confirmation has been provided.

Request:
I request the concerned authority to take necessary action and direct MakeMyTrip to:

Process my full refund immediately without any deduction.
Provide proper communication and confirmation of refund status.

This delay is causing inconvenience and financial concern.

Looking forward to your prompt support.

Claimed loss: 265 KWD

Desired outcome: 265 KWD

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