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1.2 65 Reviews

Mac Cosmetics Complaints Summary

4 Resolved
61 Unresolved
Our verdict: If considering services from Mac Cosmetics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mac Cosmetics reviews & complaints 65

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L
4:49 pm EDT
Resolved
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Mac Cosmetics customer service

Love Mac, hate this store and many others.

I'm not sure what the philosophy is to blast music to the extent that you have to yell to be heard, but this seems to be Mac's at Time Square and Macy's. I would buy much more makeup at Mac if I could stand the noise, but it drives me out every single time.

I was in the Times Square store a week ago, and the woman who helped me agreed that it was way too loud and she went home hoarse with a headache every shift. She begged me to send a complaint. Ironically loud sound not only damages the ears, but also confuses the brain which is not conducive to good sales. I buy lipstick only, but would certainly consider other products if I could stand to be in the store for more than five minutes.

Just in case you're wondering; I am a professional musician and spent years singing rock-n-roll in clubs that were not as loud as the Mac stores.

Even at Macy's the woman at the other counter's find it completely obnoxious that the Mac "area, " is so loud.

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B
2:03 pm EDT
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Mac Cosmetics slowest shipping ever

i recently placed a $100.00 cosmetic order online with mac cosmetics and it qualified for free shipping. The website said shipped-however upon tracking, the package remained in limbo (received shipping info-but not acquired by UPS) for over 24 hours. then finally said when item would be delivered via Basic? I emailed mac online and their response was: "We apologize for the delay in receiving your MAC Cosmetics Online packages. We wish to inform you that we have recently moved to a new fulfillment facility, where UPS ground shipping packages are sent via Basic. We are very sorry if this move has extended the delivery time for your orders." So anyone who was planning on purchasing on Mac makeup online-I strongly suggest don't bother if you need your product anytime soon. Of course this is their way of you paying extra money for expedited shipping. And their answer indicates that this will not change and is their new policy.

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ComplaintsBoard
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8:32 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Mac Cosmetics - stay away

My older sister had made an appointment for the two of us to have our make up done at the MAC counter for our younger sisters wedding that morning. We arrived a few minutes early for our appointments and were fine waiting since we could see it was busy. My sister informed one of the sales girls that we were here and she told my sister to take a seat and...

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ComplaintsBoard
G
7:35 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Mac Cosmetics oh baby lip gloss

Last week I purchased a tube of my favorite lip glass Mac's Oh Baby. When I first used it, it had a funky smell and left an odd taste in my mouth...I thought it was just me. Then the next day I got this weird feeling in my mouth like fuzz was all in my mouth! This morning I get up use my Oh Baby with in 15 minutes my mouth starts to swell! At that point I was concerned. When the lip gloss wore off my mouth's swelling went down. My front lip felt as though I had ate too much salt and it was all whithered. By this time I had called my doctor and had made a doctor's appointment. Just for argument sake I applied more lip gloss (remember at this point the lip gloss had worn off and my lips were feeling a little better). Once I put the lip gloss on IT STARTED AGAIN! The damn lip gloss was old and gave me an infection!
When I took the lip gloss back tonight all I said was I bought some "old baby" and...the sales person KNEW! sHE SAID PEOPLE WHERE CALLING IN SAYING THE OH BABY SMELLED BAD AND SOMETHING WAS WRONG WITH IT! I told her about my infection and she acted brand new to that. She said they were all out of oh Baby but when the get a fresh batch she would call me!
The lipgloss was old...but more than that it made me sick!
I love Mac products, but Mac should love me and my health equally! Now I'm out of my $17.00 for the lip gloss, my $10.00 for my co-pay and my mouth feels disgusting!

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karmkarm
, PH
Sep 15, 2011 4:19 am EDT

This was happened in our Boarding house at Talon Tres, Goldengate, las pinas, one time two of my boardmates, Grace Ronquillo and Danvin Evangelista, when they were already leave the boarding house they took our laptop and digital camera in my room, i already reprted this to the police and barangay, pls. help us to locate them, and still they me money. They were also my Facebook friend before but they removed their account also changed their cellphone number, I want to give them notice from barangay, We have witness to prove they were in a hurry that time, someone has seen them, during daytime, only two of them stays at the house, the rest at work. Please help us, report them at the barangay office Talon Tres las pinas. I will attached here the Downloaded picture of the Guy.
May konting reward po kung sino makakapagsabi kung saan sila nakatira, salamat!

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ComplaintsBoard
K
4:07 am EDT

Mac Cosmetics shelf life is over of products

The product I purchased in Kolkata from Forum Mall... MAC lip glass color - CHai... The product which shouldn't be on shelf after being too old is still getting sold, the store is just 12 days old. Although the lip glass i have bought if you try putting it on it stinks like clay which overall proves its too old and too bad for health its not only for me for the people who adore MAC products... I ask for help as its worlds one of known products and its too costly too.

Would be really nice if you can help thnx.

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Mate in
Boca, US
Jul 01, 2023 8:37 am EDT

Saturday June 24th Your freelance employee always has an attitude. Is intimidating not gracious when I shop at your location in Boca Raton

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Marilyn Combs
, US
Jun 25, 2023 6:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Three lip pencils were purchased within the past couple months at a Target store in the Ulta section. They are without a doubt the worst lip pencils I have ever used and do not line the lips at all. For the very expensive price, these pencils are not worth a plug nickel. I would never recommend them to anyone.

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Demi Mackinnon Marais
, US
Feb 26, 2023 2:46 am EST

What is the point in advertising or having a product that you sell but you never have stock in store or online

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Rayeraye
, PH
Jun 23, 2019 12:08 pm EDT

Sold expired products online. Received a blush with 2016 manufacturing date. Communicated with cs june 8 but they still have to reply because they are still 'investigating' the situation. It's june 14 now.

Thought this was an isolated case. Lipstick received from belk - also a mac product - is also expired! 2015 manufacturing date!

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Mac Cosmetics contacts

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+1 (800) 588-0070 +1 (800) 866-6464 More phone numbers

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www.maccosmetics.com

Most discussed Mac Cosmetics complaints

shelf life is over of products
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