Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Make-Up and Cosmetics Mac Cosmetics
Mac Cosmetics

Mac Cosmetics review: Dissatisfied paying customer

J
Author of the review
10:33 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally express my disappointment regarding the handling of my recent online order totaling approximately $60, which was marked as delivered but was stolen shortly thereafter.

I contacted MAC Cosmetics customer service immediately to report the issue. During my first interaction, a representative informed me that the item would be resent to a local MAC store for pickup. I relied on this assurance and believed the issue was being resolved.

Original Order: 7545673538
1st Rep C-14644977
2nd Rep C-15438654

However, when I followed up, I was given conflicting information by a second representative who stated that MAC Cosmetics would not be able to assist me. I was told the company felt it had “done its part” once the item was delivered and that no replacement or alternative resolution would be offered.

This inconsistency in customer service and the failure to honor the original commitment made by your representative is extremely frustrating. As a loyal customer, I expected MAC Cosmetics to stand behind its service and provide a reasonable resolution.

I am respectfully requesting that MAC Cosmetics reconsider this matter and provide a resolution, such as a replacement sent to a local store, store credit, or a refund. I believe this is a fair request given the circumstances and the initial assurance provided.

Please review this matter and advise on how it can be resolved promptly. I look forward to your response.

Confidential Information Hidden: This section contains confidential information visible to verified Mac Cosmetics representatives only. If you are affiliated with Mac Cosmetics, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Mac Cosmetics reviews & complaints

Mac Cosmetics - stay away 10
Mac Cosmetics - unethical behavior
Mac Cosmetics - shelf life is over of products 4
Mac Cosmetics - slowest shipping ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mac Cosmetics - damaged product 1
Mac Cosmetics - damaged product
Mac Cosmetics - Delivery 1
Mac Cosmetics - incompetent customer service
Mac Cosmetics - mac makeup
Mac Cosmetics - Mac Setting spray
View all Mac Cosmetics reviews and complaints

  1. Mac Cosmetics Contacts

  2. Mac Cosmetics phone numbers
    +1 (800) 588-0070
    Click up if you have successfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number 0 0 users reported that they have successfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number 0 0 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number
    General Inquiries / United States
    +1 (800) 866-6464
    Click up if you have successfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number 0 0 users reported that they have successfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number 0 0 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number
    MAC Pro Customer Service / United States
    +61 180 061 3828
    Click up if you have successfully reached Mac Cosmetics by calling +61 180 061 3828 phone number 3 3 users reported that they have successfully reached Mac Cosmetics by calling +61 180 061 3828 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +61 180 061 3828 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +61 180 061 3828 phone number
    50%
    Confidence score
    Australia
    +43 800 006 184
    Click up if you have successfully reached Mac Cosmetics by calling +43 800 006 184 phone number 2 2 users reported that they have successfully reached Mac Cosmetics by calling +43 800 006 184 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +43 800 006 184 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +43 800 006 184 phone number
    33%
    Confidence score
    Austria
    +55 113 716 1661
    Click up if you have successfully reached Mac Cosmetics by calling +55 113 716 1661 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +55 113 716 1661 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +55 113 716 1661 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +55 113 716 1661 phone number
    Brazil
    +1 (800) 387-6707
    Click up if you have successfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number 0 0 users reported that they have successfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number 0 0 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number
    Canada
    +86 400 821 1308
    Click up if you have successfully reached Mac Cosmetics by calling +86 400 821 1308 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +86 400 821 1308 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +86 400 821 1308 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +86 400 821 1308 phone number
    China
    +33 821 236 276
    Click up if you have successfully reached Mac Cosmetics by calling +33 821 236 276 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +33 821 236 276 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +33 821 236 276 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +33 821 236 276 phone number
    France
    +49 800 901 0200
    Click up if you have successfully reached Mac Cosmetics by calling +49 800 901 0200 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +49 800 901 0200 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +49 800 901 0200 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +49 800 901 0200 phone number
    Germany
    +30 210 659 5700
    Click up if you have successfully reached Mac Cosmetics by calling +30 210 659 5700 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +30 210 659 5700 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +30 210 659 5700 phone number 2 2 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +30 210 659 5700 phone number
    Greece
    +972 180 020 0350
    Click up if you have successfully reached Mac Cosmetics by calling +972 180 020 0350 phone number 2 2 users reported that they have successfully reached Mac Cosmetics by calling +972 180 020 0350 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +972 180 020 0350 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +972 180 020 0350 phone number
    33%
    Confidence score
    Israel
    +39 800 801 323
    Click up if you have successfully reached Mac Cosmetics by calling +39 800 801 323 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +39 800 801 323 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +39 800 801 323 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +39 800 801 323 phone number
    Italy
    +81 120 950 113
    Click up if you have successfully reached Mac Cosmetics by calling +81 120 950 113 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +81 120 950 113 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +81 120 950 113 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +81 120 950 113 phone number
    Japan
    +52 180 0110 3131
    Click up if you have successfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number
    Mexico
    +47 80 069 799
    Click up if you have successfully reached Mac Cosmetics by calling +47 80 069 799 phone number 2 2 users reported that they have successfully reached Mac Cosmetics by calling +47 80 069 799 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +47 80 069 799 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +47 80 069 799 phone number
    33%
    Confidence score
    Norway
    +7 495 225 1491
    Click up if you have successfully reached Mac Cosmetics by calling +7 495 225 1491 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +7 495 225 1491 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +7 495 225 1491 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +7 495 225 1491 phone number
    Russia
    +34 180 0588 0070
    Click up if you have successfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number 2 2 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number
    Spain
    +41 800 200 377
    Click up if you have successfully reached Mac Cosmetics by calling +41 800 200 377 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +41 800 200 377 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +41 800 200 377 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +41 800 200 377 phone number
    Switzerland
    +90 850 211 9852
    Click up if you have successfully reached Mac Cosmetics by calling +90 850 211 9852 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +90 850 211 9852 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +90 850 211 9852 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +90 850 211 9852 phone number
    Turkey
    +971 80 062 223
    Click up if you have successfully reached Mac Cosmetics by calling +971 80 062 223 phone number 3 3 users reported that they have successfully reached Mac Cosmetics by calling +971 80 062 223 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +971 80 062 223 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +971 80 062 223 phone number
    50%
    Confidence score
    United Arab Emirates
    +44 800 054 2999
    Click up if you have successfully reached Mac Cosmetics by calling +44 800 054 2999 phone number 3 3 users reported that they have successfully reached Mac Cosmetics by calling +44 800 054 2999 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +44 800 054 2999 phone number 2 2 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +44 800 054 2999 phone number
    20%
    Confidence score
    United Kingdom
    More phone numbers
  3. Mac Cosmetics emails
  4. Mac Cosmetics address
    767 Fifth Avenue, New York, New York, 10153, United States
  5. Mac Cosmetics social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2025
  7. View all Mac Cosmetics contacts
Mac Cosmetics Category
Mac Cosmetics is ranked 9 among 126 companies in the Make-Up and Cosmetics category
#07 Sally Beauty Supply Sally Beauty Supply #08 Rituals Cosmetics Rituals Cosmetics #09 Mac Cosmetics Mac Cosmetics #10 Mary Kay Mary Kay #11 Charlotte Tilbury Charlotte Tilbury
Mac Cosmetics Alternatives
Il Makiage 69 reviews Sephora 157 reviews IT Cosmetics 29 reviews Adore Cosmetics 43 reviews All Skin 4 reviews