Maaco Franchise
reviews and complaints

Hi, I took a brand new bumper for paint job to Maaco in Patterson NJ, because he (Tim, owner) had told me a price of $100 over the phone. I asked him some questions to gauge how much work is involved and he gave me vague answers and answered in "it depends". I also asked him if the finish will be good and he assured me it will be good.

The next day Tim tells me that the bumper is ready when I went there to pick it up I was disappointed. The finish had sand and tree particles on it. I asked him "Why are there particles in the paint?". He answered "For $100 I cannot do anything more than this." I told him "This is negligence. The bumper after painting was not kept in a clean place to dry". He answered "We don't have a clean place. It is all dusty here. If you want take the bumper as it is or you can leave the bumper here and not pay for the paint job. For $100 I don't have the time to answer your questions. I am hungry and tired and I have to leave soon" I said “It was your price. Not mine. If you had told me this yesterday I would not come here. I would not have left my bumper here for a paint job knowing you don’t have a clean facility.” I finally paid him the money ($103 ) and took the bumper with me. Tim is incapable of doing a good paint job.

Guys, when he took my bumper he spoke as though he does the best job in the word. Such guys are quick to take money and it comes to quality they cheat. He was talking as if he was doing a favor on me by painting. It is very obvious that any customer expects at least sand and tree particles not to be there in the paint job. That guy Tim, was very rude and arrogant and he definitely cheated by deceiving me.If you know a place where I can place a complaint on him please let me know.

Thanks.
VP.

Purchased most expensive paint job at Maaco in Orange City, Fl. Got runs, drips, painted tires, masking tape still left on in places, gaskets and door panel clips broken or missing or not reglued, body repairs done with filler instead of metal brazing - rusted through in three years. Every time I see the Maaco ad, I become angry at the assurances received when I agreed to the repairs. Because the hood had to be redone three times, car not ready when promised - was allowed to take it home and got a two inch gash on hood from a stone - Maaco refused to fix it even though it was because the paint was fresh and too thick. I feel like I wasted my money on an amateur job.

I read all the reviews here, but I went to Maaco anyway because I didn't see any complaints on the local Maaco shop where I live. That was the worst mistake of my life. I wouldn't let them paint a dog house for me now. I spent $2300 on a crap paint job. I could have done better with a spray can in my back yard.

This is what was wrong with my car when I picked it up: 1. Jared sprayed water all on my car before he brought it around, so I couldn't see the paint job that well. 2. They didn't paint behind my grill. 3. There was a spider in the paint. 4. There were runs in my paint on the passenger side door. 5. There was a chip in the paint in the door also. 6. There was rubbing compound left in the paint in spots all over the car. 7. The inside of my car was so dusty that it looked like somebody had busted a bag of cocaine in my car. 8. The paint is already coming off my bumper, and it was only painted three weeks ago.

I took my car back for it to be fixed, and all they did was paint behind the grill, and that's it. I wasted my money. Please, don't make the same mistake I did.

I Took My 1995 Honda Civic Painted at Maaco at 2617 Lathrop Ave Racine W 53405. The Original Paint Job Was Purple Factory Color... I told them I want civic si blue He told me about $670.00 For It plus the Hood. I couldn’t believe the price was that cheap? I know for a paint job cost about 1, 500 and up. I told Him you’re not going paint over the original color are you. He said No If I painted Over the Original Paint and you took it to the car wash what do think it’s going to happened the paint will come off that’s what he told me I said are you going sand the whole car he said yes to the metal plus there was some dent on the car too there was going fix it too Everything for $ 670.00. I said to myself something is wrong why is everything Cheap.

I Took My 1995 Honda Civic Painted at Maaco at 2617 Lathrop Ave Racine W 53405. The Original Paint Job Was Purple Factory Color... I told them I want civic si blue He told me about $670.00 For It plus the Hood. I couldn't believe the price was that cheap? I know for a paint job cost about 1, 500 and up. I told Him you're not going paint over the original color are you. He said No If I painted Over the Original Paint and you took it to the car wash what do think it's going to happened the paint will come off that's what he told me I said are you going sand the whole car he said yes to the metal plus there was some dent on the car too there was going fix it too Everything for $ 670.00. I said to myself something is wrong why is everything Cheap.

The Dropped off the car on a Wednesday May 5 2017 he told me the car will be done on Tuesday May 11 2017. I drove by on a Friday May 8 2017 the car still sitting there hasn't been touched.

I went Tuesdays May 11 2017 to pick up my car because they told me it will be done. The car was not finished the excuse was they ordered the wrong hood for my civic. I said well is the civic painted he said NO that's the day they told me to come and pick up the car. I said when is the car going to be done he said Thursday so now it's more than a week.

Let's look that the Problems, Liars after Liars, Bad Customer service, No Experience in the Business. Let's continue the Story.

I went Thursday May 13 2017 to pick up the car unfortunately it's still not done I kept my cool. I was really pissed off. I asked them again when is my car going get painted he said the car will be done tomorrow I said what time he said around noon.

I went Friday May 14 2017 around 12:15 p.m pick up my the car. The car is still not done or painted he told me pick it up around 5:00 pm...how can a car be painted in 4 hours that's something I do not understand. I went 5:00 p.m to pick up the car it's still in the painted booth he said it will be done in 15 Minutes you can drive when it's done the car was paint they have not fix the dent or sand the whole car I can still see the original factory paint purple your going love this they paint over the rust oh my God are you kidding me.

I went back to them June 1 2017 I talked to the Manager No Experience I have no idea why they hired this guy talking all *** to me. I showed him all the problems with the car why they did a horrible job on my car. I told him is the car sand He yes...I said why do I see my original color thats purple plus you guys painted over the rust part I showed him. he didn't have an answer for me I also showed him they painted over door marrows with my tape over it. He said what you wanted me to do. I said I want my money back because I do not want you guys to touch my car you guys did a horrible job on my car. He said he's not going to give me my money.

I have did a research about this company I found horribles things about this company. They are a lot of consumers out there really mad about Maaco what they did to their cars. I think this franchise has no experience about painting a vehicle. you can buy a franchise I mean if you have $75, 000 you can be a part of a franchise. On their website it says And if you are worried about not having automotive experience, that is not a problem at all. Maaco is a retail oriented franchise business with successful owners from many walks of life thats on their website. So if I have the money and bought a franchise Maaco and I have no automotive experience you have no right to touch any consumers vehicles.

Had my brand new car there for rear end damage. I had to take it back three times, the 4th time I paid to have the dealer fix it right. They charged more than the dealer and do not give written estimates as required by Mont Co Law for a spoiler install and muffler replacement. They butchered my Exhaust system and charged me 200.00 more than Midas to install it even after I emailed them the 4min You tube video on how to install it. The exhaust was mutilated and sticks out about 4 inches more then as the directions indicate, proving they just did what ever. Going to small claims court for 476.00 and to replace the exhaust. Glad I took pictures of each time it went back . Have to see the pictures to really believe it. Definitely not qualified for anything more than a budget paint job. Never even a follow up call or offer from the owner of partial refund after ripping me off or to check on anything or to see why it didn't come back. He had a great manager then hires someone else that should be selling time share or ice to Eskimo with his bogus lines.

On the 4/24/2010 i took my car to Maaco to have the body kit put on my car and get a complete paint job on it. i was dealing with the son owner, I was told that the est. completion date would be 4/30/2010. he told me that the kit has to be screw on and bondo over and that it would not show after its been painted. Because Maaco do allot of work for the shop i work for. i trusted Maaco would took care of me too. I did pay them the full amount of $1718.80. so I left the car there on the 4/24/2010. I waited until the 4/30, came by to check up on it to see if it was done, but only the body kit was on not painted yet, the son told me it would be done on Wednesday next week. So i waited until Friday, the son call me Friday to tell me that the car had few panel has over runs on it and that there was some pin mark were they screw the kit on, he told me that it would be done on Monday on the 5/10. I call on Monday and the father pick up the phone and told me that it still has some runs on it and it would take couple days to fix it. I came to the shop on Wednesday and saw the car was out side, and there was runs on the door bumpers, louver, dimple and sink were they put the screw on to hold the body kit in place, and that there was allot of gap on the body kit, and the hole car was painted and clear coated. The son came out from the shop and i had a talk with him, I was mad it took them so long to do the job and the est. time is 11hours and it took them over two weeks and still the car look like crap. I told him that they needed to get this problem fix or I will get a lawyer. I went be to the place were i work, later that day the father came to the shop to talk to my boss about his car was done, i ask him whats going on with my car? He than pointed his finger at my face and told me that I'M NOT DONE WITH YOU YET.
I did not say nothing to him, he left the shop. later my boss ask me what going on, I told him everything. My boss told me to go and talk to him and try to resolve the problem. next day 5/13.Me and a friend went to Maaco to talk to him and the first thing he told me that I'm about to be sue by him, I ask him for what? he told me that i tread en his son on the phone, and that he heard it from the third party. I did not tell him there was a person next to me when i was talking to his son that day. I told him that day I was mad and I did use foul word to his son on the phone but I was only ### en. I did told him that i call the Sheriff and ask if i could take the car back and the reason why, they to me that I have every right, and that if I have a problem to call them they would come to help me to take the car back. He(Maaco) than told me that the car would be done on Friday 5/14 but he can't promise, I told him don't worry trying to get it done on Friday 5/14, i told him that i can wait until Wednesday 5/19. Today is 5/19 still no word about my car. I'm affray to go over there now. If anyone reading this please help, what I should do? I'm about to call a lawyer and the TV station to tell them about this. I just wanted my car back, I just don't wanted the car to be worst than it is. I did talk to a friend of mine, he's studying to be come a lawyer, and he told I have a good chanch of win in court. So should I do it or not? This are putting allot of stress on me. Please email me [protected]@yahoo.com THANK YOU

My wife brought in her car to get her bumper fixed (she backed into something while she was backing out of the garage) and was told not to worry and that her car will be back to a new condition. When she picked it up, all they did was repainted the original fascia. They did a spot painting on it (so they were able to remove the scratches), however, you can tell where the paint fades/overspray onto the original paint. Not only that..they left a very noticeable dent on the fascia and didn't even bother to install a few of the fasteners that holds the fascia/bumper to the vehicle. They charged her nearly $500 for the repair. With $500, one would expect a much higher quality work.

All in all..this has been a very bad experience. I would highly recommend against anyone taking their car there.

Paid $1600 for a paint job, to include body prep (fiber glass, no rust) sanding & buffing after the paint job. The buffing was terrible, had to return car to have all excess buffing compound removed. Car has numerous areas of orange peel, dirt & fish eyes in the paint. According to their mgr. Tyler, this is normal, he told me I could even go next door to thr Chevy dealership & see the same thing on new cars. The customer service is the only thing worse than the paint job. I know a lot of people since I have lived in Omaha for 65 years, & I can assure you I will tell all of them to avoid Maaco at all costs, as it will cost you much more to take it some where to have it done the right way. Hope you read this and avoid the problems you will have with Maaco. If you just want paint on it, get a brush, save your money!

I don't want to go into details- would take too much space- but the bottom line is that my car was returned to me with spatter all over the front, tape painted on in places, and in the wrong, and very ugly color!

The owner treated me like I was a fool and was very rude. I am now taking him to small claims court. I paid for the highest level service, and didn't deal on price. I deserve better- and you do too. Don't go there. At Maaco i experienced the worst quality work, and the worst quality customer service in my my 40+ years of driving and having cars serviced.

DON'T EVER GO TO MAACO TO GET YOUR CAR PAINTED! They will mislead you and deny responsibility for their sloppy work, and you'll get no help from their corporate Customer Service Department.

At the Maaco at 6601 Old Cheney Hwy in Orlando, we bought the 5 yr warranty, which they claimed was on sale. The work order says "Super Prep", and "Sand and Prime as needed". They just sprayed over the old paint. $835, plus emblem replacements and labor came to $1500. I have all the paperwork and receipts.

When the paint blistered within 6 months, I took it in to be fixed. The owner became rude and argumentative. He was antagonistic the whole time, and couldn't understand why I wasn't happy, when it was under warranty.

I just happen to believe that it should have been done right to begin with.

When I went to pick it up, I asked him to pay for my rental car, since they were responsible for my other car needing to be left there. Also, there were two scratches on the front bumper that weren't there when I brought it in.

I as a female frankly felt threatened and unsafe when the owner became angry, loud and antagonistic.

I had two friends with me, thank goodness, and the owner started to argue with them, and yell. After I said, "$1500 dollars and you can't sand the car?"

He lost his temper and said he won't honor the warranty, he's through with my car.

This man cannot control himself, and I felt unsafe around him.

I complained to Maaco Corporate, and after talking to me once, they never called back. Obviously their public image isn't important to them.

This is crazy!

I took my truck to maaco to have some work done. I actually didnt need work or paint i just had extra money and wanted it done. I paid them $1000 upfront and they told me 1200 to 1500 depending on the body kit. After they tried to raise it to 1700 to 2000 and thats after the service guy kevin kicked a hole in my running board. So now I feel I had to stay there cause otherwise I would have to pay for a hole that wasn't there. The body work was shady and the paint was worse. They didnt paint the back doors and got primer all over parts that werent even supposed to be painted. So im suing. Theres more to it but trust me people DO NOT GO TO MAACO

Maaco is the dirt capital of the paint world they painted a car for me if that's what you would call it. The car looked like it was painted in a sand storm the deluxe job must come with dirt the manager and owner said it was a nice paint job. The owner got real mad when i told him that a five year old could do better with a brush. I can't see how anyone can stay in business doing *** work like that.

I learned a lesson that cost me 1, 100 dollars never let maaco at menomonee fall's Wisconsin or any maaco paint a car for me.

Maaco is offering a paint-the-bumper special here in the Northwest, any bumper painted for $99 as advertised extensively in the papers and TV. I went to our local Maaco here in Vancouver, WA and said I wanted to take advantage of their special and have the scratch on my 2005 Dodge Neon bumper painted for $99. The manager, John, told me he would have to charge me another $60 to R&R the bumper plus tax and other charges. I told him I understood the tax part but insisted on the advertised $99 deal.

John got testy, told me he had been painting bumpers for 30 years and there's no way he could honor their $99 deal. I appealed to Maaco Corporate who did not even bother to respond.

cc: AG (local & Maaco corporates), BBB (both states), multiple consumer complaint sites like this one and other consumer complaint resources as they come to mind.

I had Maaco in Pasadena, Texas paint my gas tank and two side pieces for a motorcycle I am restoring. I was clear that the tank, being 25 years old, had some dents and rough spots that needed smoothing out and that two side pieces needed to be painted two toned. Well I got my two side pieces and they were painted one color and for my tank, not only did they just paint over the dents without doing the bodywork, they painted the inside of the tank. As a result of them painting inside my tank, the paint peeled off and has clogged my fuel system. They fixed the work on the side pieces (after pushing back though) and refused to fix the horrible job on the tank or pay any of the damage to my motorcycle.

Not only did they do crappy job, but when I tried talking to them to get this sorted out, they were rude and accused me of being a liar. Things got really absurd when after complaining to the Better Business Bureau, they flat out lied by saying that I became threatening and that everything I claimed in my complaint was not true. Incredible!

Not only are these people not skilled enough to do a decent paint job, but they are dishonest and you should not risk losing your money with these clowns.