The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
LycamobileCorte de la linea telefónica habiendo recargado

Dispongo de una targeta prepago de Lycamobile y tenía un BONO MUNDO 120 cuyo precio son 5, - Euros ; se me terminaba el día 19-11-2014 a las 24h. para renovarlo debía tener saldo suficiente, para no esperar al último minuto realice una recarga on-line (que consta en mí cuenta lycamobile) el 18-11-2014, ( en ese momento disponía de un saldo de aprox. 2, 79 Euros ). Me han cortado la lines diciéndome que no dispongo de saldo suficiente, he reclamado 3 veces diciéndoles que pueden consultar mí cuenta y que en ella verán la recarga efectuada. No he recibido contestación alguna y sigo sin linea telefónica .

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