The complaint has been investigated and
resolved to the customer's satisfactionResolved Luminess Air, Lp — purposeful overcharge of my account & lack of professional integrity
resolved to the customer's satisfaction
Recently I too purchased the so-called "revolutionary Luminess Air Makeup system." I must say, I was not the least bit impressed with the product, nor the price. Here's why, I found that these products were not formulated for the various African American shades as seen on TV. It was a complete waste of time and money, reason being that of the 6 vials of makeup received, I could only use one (Matte #8) since I am a caramel complexion. In addition, I also received a pearl shimmer, a pink blush, and a bronzer that I could not use on my skin. When I relayed this information to Selena in customer service and Joel the customer service supervisor, I was told that I should use the products "in my hair!!!" (lol) That is totally unprofessional & absurd-if not just completely ###ic! The most upsetting part of my experience with this company is that I was promise that my card would be charged $29.99 as a 30 day trial fee, plus $17.50 shipping & handling (which is non-refundable). However, what these immoral, unethical, scandalous scam artists do not tell you is that they initially charge your credit card the full amount of $248.87. If that is not enough, when I called the company to inform them of this charge, I was informed that "our automated system may have thought you wanted to pay in full before your 30 day free trial completed, so instead of billing you $49.99 in four installments, it just charged you one time, but that saves you money." What? Needless to say, after only having the system a day I requested a Return Authorization (RA) number and am sending the system back via FED EXPRESS (PROOF OF DELIVERY OF COURSE). I have learned to get a Tracking number when dealing with a greedy organization that lacks integrity( as this company) -this is the safest thing to do for legal purposes. In addition to this, I filed a formal complaint against Luminess Air, LP with the Better Business Bureau because I do not feel that this Foreigner- owned company should profit by misleading hard working Americans. Obviously this company can not be trusted. You know the saying, " If you can't trust the messenger, then do not believe their message! DO NOT BE DUPED!!!
The complaint has been investigated and resolved to the customer's satisfaction.