CB Airlines and Air Travel Lufthansa Complaints #2-21

Lufthansa review: Cancellation & refund NOT honored.

Viktoria Ilieva of US

Jun 08, 2026 7:48 pm UTC

Verified customer

Featured review

My round trip ticket #2207413552316 Orlando MCO to Sofia, June 1st, 2026 and back on June 17, 2026. On May 27 I was very sick & after a hospital visit & referral back to my doctor I was told I can not travel because of very high blood pressure, danger of stroke & absolutely to avoid any prolonged travel. I cancelled my ticket on 3-4 days prior to my flight, submitted documents as a proof & still was denied any refunds in compensation in accordance with Art. 7 EU Regulation no. 261/2004 for Humanitarian reasons. The booking agency record locator K5RH5Y response - I must be terminally ill or fully disabled? Why anybody in that condition will even buy a ticket? People do get sick & not be able to travel forever or for a very long time, you need to honor International travel law.

Claimed loss: $1298

Desired outcome: Please refund my cancelled round trip ticket #2207413552316.

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Lufthansa Contacts

Lufthansa phone numbers

+49 69 867 99400

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Germany

+43 120 609 2773

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Austria

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Switzerland

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Spain

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Italy

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France

+352 34 2080 8063

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Luxembourg

+32 2700 6452

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Belgium

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Netherlands

+44 15 1237 3300

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United Kingdom

+45 433 14 889

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Denmark

+47 230 249 69

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Norway

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Greece

+1 (954) 635-4549

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USA

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Lufthansa address

Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, 60546, Germany

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