eBay

I placed order for a Dell Mini laptop on 26-6-12 with parfumcorner and received the product on Jul 01, 2012. On my attempt to register the product on Dell website, it was found that the product was sold in 2010 and its warranty was over in January 2012. It was also found that the battery supplied was one of 3-cell and not a 6-cell one. Hence the charge stays only for 3 hours and not more than 7 hours as described in the eaby website. Moreover I didn't receive the bill of the product. I contacted the seller regarding all these and he responded to do good within a short time. But after 2 weeks gone by when I did not receive any output, I decided to raise a claim under ebay Guarantee on [protected] and on 17-7-12 I was confirmed my claim ID. I was made to understand that my claim will be entertained within 7 days. But after one month gone by when I did not receive any response from ebay I contacted the customer support on [protected] and then on 17-8-12 one Mr. Mukesh called me up and said that as because the product was lying with me for over 1 month, my claim cannot be entertained. Moreover, he closed the case with a note that the issue has been resolved by the buyer with a mutual understanding with the seller, which is an absolute lie. If this be the customer relation of ebay, I am sorry to say that its repute will soon be at stake. Even the local grocery shop owners are more genuine than this online selling giant.

I report my grievances in nutshell here as follows:

1) no bill of purchase as yet received. This is very vital for warranty. I have also come to know from DELL website that the product was sold to you in UK during 2010 and its warranty is over in 2012.

2) the battery provided with the product is a 3-cell battery and not a 6-cell one. The battery life as claimed (more than 7 hrs. )is far from reality -- it only lasts maximum up to 3 hrs.

3) the adapter plug does not fit into the socket

With regards,

Sanjib Mukhopadhyay

I have recently had over 100 listings removed for being fake, I was selling Olympic pens, keyrings, soft toys, stick on mascots and more all the items were Official items that I bought from a high street retailer I looked at similar listings and noticed no sellers were really attracting much attention, so I risked starting the items at 1p with free postage and it worked a treat within hours of listing these items I had 10, 15 up to 30 watchers per item and then the bids came rolling in up to 40 bids minimum of say 15 bids per item I checked on goofbay and i was in the most popular listings for "London 2012 Olympics" 18 out of 20 were my listings, I sold and sent 10 packages and got great feedback then as 80 listings were about to end just before the Olympic closing ceremony disaster! Ebay removed all listings and previous sales the reason at first was unclear The following listing(s) have been removed because of concerns with your account after various live chats emails I found out someone reported the items as counterfeit my sales had hit £600 then all wiped out I have told ebay I have receipts but its like talking to Aliens, after getting little response by Customer support I have decided to threaten Ebay with Legal action in small claims court ebay sent out around 1000 emails to buyers suggesting they claim refunds from the "Loss prevention department" now I am stuck with literally 100s of Olympic items and unable to relist or risk being suspended not only this I would imagine my reputation is now shot to pieces I have given them 14 days to respond in a proper manner that makes just a little bit of sense and have asked to be compensated, been through the small claims before and if you think you have a case it's great more importantly it costs hardly nothing to get there as long as all procedures are followed...Any comments or helpful Suggestions? Thank you

i hv registerd with ebay and publishes a auction sell for a laptop.
many had bidded and a one has won the laptop.
as usual i sent the winner the invoice as the ebay asked me to do so.
after fewdays ebay send me a msg.
this buyer is not registered with them and they have cancelled my selling item from the site.
1. HOW HE BIDDED IF HE IS NOT EBAY REGISTERED?
2.NOW EBAY ASK ME TO PAY ABOUT 9% OF THE SALE VALUE WHICH NO ONE BOUGHT.
3. THEY HAVE BLOCK ME FROM SELLING TILL I PAY THEM THEIR MISTAKE; ALLOWING NOT REGISTERD MEMERS TO BID MY ITEM.
4. PAYPAL IS A EBAY COMPANY AND NOW THEY TRY TO WITHDRAW MONEY FROM MY PAYPAL ACCOUNT UT I HAVENT SOLD ANYTHING.
I WAS THEIR MISTAKE.
THEY MUST PAY ME FOR CHEATING ME LIKE THIS.

COTACT ME : [protected]@gmail.com

I’d purchased item no.[protected]= ainol novo 7inch mars hd display android 4.0 4.0.3 tablet cortex a9 1gb ram 8gb ([protected]) on 21 July 7 made the payment immediately by Icici bank debit card (Paisa pay id [protected]).

The shipping details airway bill no.[protected] were send to me same day but nothing was & is delivered till today.

My daughter’s birthday was on 30th July. I kept enquiring the courier dtdc ms sarita daily on mobile since 24th July on her no. [protected] but she always answered that no such shipment has arrived till 30th July (Probably some cyclone in Hong Kong…) also the given link of tracking in eBay email of shipment details always failed.

Fearing the delay i tried to contact the seller on mobile [protected] which always went unanswered so i sent email request on 27th july to the seller ‘jain exims’ at [protected]@gmail.com requesting for timely delivery before her birthday but no response given even till date.

Feeling cheated & humiliated i also emailed to eBay but again no response.

On 29th July (Deadline of delivery of item) in reply to automatically generated email from eBay i asked for refund for not delivery of item.
Again no proper response.

Then on 3rd august my email showed new email that your refund has been put on hold due to some proof submitted from seller but again no further details nor any response from eBay

I tried contacting eBay through email but no result no response.

Then on phone on 6 august again i was ensured to resolve matter in 24-48 hours by 3 party conference call but nothing such happened till date. I received a call from eBay on 7th again confirming details & again no response since then

They keep your phone waiting on hold for 25-30 minutes, then next 10 minutes to repeat & then confirm your & transaction details & finally leave you with professional advice - Mr x will contact & resolve your matter in 24 - 48 hours. Which never happens

On chat they will end the session abruptly or without any response
On email; don't even expect a blank response other than the computer system generated ones.

That's my experience in last 15 days for fees of rs. 6000/=

seller is a con aritist on ebay they scamed me and other customers they sell fake no good sell phones they need to be banned if you shop on ebay step up before you run into lucky-seeds they started off selling lawn seeds to boost feedback scores then they sold mor expensive iteams that dont work they use feedback extortion paypal and ebay contuine to let them sell shame on you buyers beware

Ebay only sides with the buyer I had one person receive headphones in brand new condition (he sent back positive feedback) use them 2 weeks twist the ear piece the wrong way and break them, then return the broken item wanting a full refund Ebay demanded I send the person back their money so I was stuck with broken headphones and no money.

I also had a person keep a set of headphones 3 weeks after posting positive feedback about that the headphones stating they were great, then have buyer remorse and said the item was not as described and wanted to return. Ebay allowed them to return the headphones however I received an empty box no headphones; notified Ebay and the local police. Ebay returned the persons money back to them so the guy kept his headphones and got his money back.

When you call Ebay they act like they will help you, they make you stay on the phone for over an hour then tell you they will send their decision in an email.

I have sold on EBAY for 8+ years and have good success with very good feedback as I offer great customer service to my buyers. All of a sudden my power seller status top seller status has been cancelled and ebay is now holding my funds for 21 days because of their Dashboard. I have excellent in all but item not described this quarter and have no recourse to explain my side of what is wrong. One buyer purchase a printer and bought the wrong ink at a store which caused his printer not to work properly. He filed an item not as described, then the next day sent an email saying printer was good, store sold wrong ink. Ebay has no place to explain that I should not have had that rating. ALL FOR THE BUYER ===SELLER HAS NO RECOURSE ON 99+% of what happens.

i got my new battery after 5 week and 10 emails 20 phone calls
the battery does not hold the charge ... the cells are bad
the new battery is 3 weeks old and all that time on getting a new one DONT BUY FROM THIS CO. ONLY BUY FROM THE APPLE STORE ... MY APPLE BATTERY LASTED 4 YEARS OVER 5000 CYCLES THIS ONLY HAS 22 CYCLES
STAY AWAY FROM LAPTOPZ. They sell on ebay and advertise a 3 year warantee on laptop batteries. The batteries are junk and fail after about 3 months. They won't stand behind their warantee and will not respond to emails. but did get a new one after 5 week but is bad too

Dear buyer,
Thanks for your time.
We have sent you another package for your order. You can track it’s status at below link,
http://www.upzone.com/tracking.html?tracking=usps&trackid=940
It generally takes 5 business days for delivery .
Pls contact us if you do not receive it in time.
If any question please do not hesitate to contact us.
Best regards,
Tina
eBay Service Care

- laptopz-outlet
Click "respond" to reply through Messages, or go to your email to reply
Respond
From: fish
To: laptopz-outlet
Subject: Re: fish sent a message about Battery for Apple MacBook 13" inch A1181 A1185 WHITE #[protected]
Sent Date: Apr-27-12 08:30:45 PDT

Dear laptopz-outlet,
i did not get the battery yet and the tracking # has no iffo
what is going on with my Battery for Apple MacBook 13" inch A1181 A1185 WHITE #250612
why has the battery not been shipped yet ?
the tracking # is 940551
this is my current shipping address.
f
From: laptopz-outlet
To: fish
Subject: Re: fishgal53 sent a message about Battery for Apple MacBook 13" inch A1181 A1185 WHITE #[protected]
Sent Date: Apr-25-12 18:17:39 PDT

Dear fish
Thank you for your reply.
It may takes some days to update the item status.
You will receive item soon.Thanks for your patience.
Any questions, please contact us at the first time.

Best regards,
Crystal
LaptopZ-Outlet eBay Service

From: fish
To: laptopz-outlet
Subject: Re: fish sent a message about Battery for Apple MacBook 13" inch A1181 A1185 WHITE #[protected]
Sent Date: Apr-25-12 06:37:08 PDT

Dear laptopz-outlet,

this #9405510200838024291618 does'nt come up on the uspo as being sent just on 21st the # is in the system
fish
From: laptopz-outlet
To: fish
Subject: Re: fish sent a message about Battery for Apple MacBook 13" inch A1181 A1185 WHITE #[protected]
Sent Date: Apr-24-12 23:07:34 PDT

Dear fish
Thank you for your purchase.
We are glad to tell you that your item has been shipped to your paypal address.
Below is the tracking number link:
http://www.upzone.com/tracking.html?tracking=usps&trackid=9
The item status is below.
The U.S. Postal Service was electronically notified by the shipper on April 21, 2012 to expect your package for mailing.
You will receive item soon.Thanks for your patience.
Any questions, please contact us at the first time.
Best regards,
Crystal
LaptopZ-Outlet eBay Service
laptopz-outlet

From: fish
To: laptopz-outlet
Subject: Re: fish sent a message about Battery for Apple MacBook 13" inch A1181 A1185 WHITE #[protected]
Sent Date: Apr-24-12 11:21:27 PDT

Dear laptopz-outlet,

why has the battery not been shipped yet ?
the tracking # is [protected]
this is my current shipping address.
fish

From: laptopz-outlet
To: fish
Subject: Re: fish sent a message about Battery for Apple MacBook 13" inch A1181 A1185 WHITE
Sent Date: Apr-20-12 22:08:16 PDT

Dear fish
Thanks for your email.
We are glad to notify you that we have resent an item to you today.
Below is the tracking number link:
http://www.upzone.com/tracking.html?tracking=usps&trackid=9

Your understanding would be highly appreciated.
If you need further assistance, please don't hesitate to reply to this email and let us know.

Just before Christmas I was trying to order a new Wii game for my grandson. An Ebay advertiser; “funtastic”, offered the Wii plus 91 games and I ordered the product. I quickly received an email from funtastic saying “opps” the listing was wrong [which, if it was 'wrong' should have been and could have been easily pulled off the site] and they did not actually have the 91 games but did I want the Wii anyway. I said no and was finally able to cancel the transaction. Then I received a ‘warranty’ insurance for the Wii which I did not order and immediately deleted. I was subsequently charged nonetheless so ‘funtastic’ had to have been part of that since only they had access to the credit card number.

I have only now, January 16, 2012, been credited back for the fraudulent charge for insurance on a Wii I did not buy. This seller; funtastic, appears clearly to be a ‘bait and switch’ operation which also illegally accessed my credit card. In my opinion Ebay should not allow this seller; funtastic, on the Ebay site.

Ebay has done nothing to help sellers in the cases of non-paying non-serious bidding. I have had more auctions run-up by non-serious bidders in the last month and at the most you have to wait 8 days to possibly get your auction fees back and you can not leave any negative feedback for non-paying bidders! I can't believe this! I use buyer restriction requirements, but I have some knucklehead in PA that started using his families accounts to run-up bids. If you have any bids from
Pablo Garcia 6943 Weiss Rd Apt 1 New Tripoli PA [protected] or Paul Henry 6943 Weiss Rd Apt 1 New Tripoli PA [protected] at the same address, it is a fraud! Please someone do something about this. Send mail to this address and get it stopped! Thank you.

I Have been a Buyer and Seller on ebay for 10 + years, and I sold Authentic Autographs, Inc Elvis presley, Jimi Hendrix ect ...ect... and have noticed that over the years there are alot of sellers selling Fake Autographs on Ebay and i have reported them and they have done nothing about it, even let some of these people become top rated sellers UNREAL !, I had a problem with ebay a few years ago and they closed my Acct becouse of going back and forth with another person on ebay, I was Closed by Mistake by ebay and It took me a week to two weeks to get it strightened out and when I did an ebay High ranking person by the name of Brett Wilson added a bank act with out my permision ? that would be a Violation of the of the law once More ...UNREAL, that a company that large would do That ! I have try to contact ebay about these problems and they do nothing but let these sellers sell fake autographs .maybe John j. Donahoe will take notice now, and do you think he cares ? I bet not as his Salary for 2010 was $920, 673.00 and total comp for that year in 2010 for him was $12, 382, 486.00 That 12 million Dollars per year, nice John to say you made alot money from people selling fake Autographs on Your site, Also please look this up "ebay sellers: are you a top rated selle or a Dishonest Dirtbag" a well written truth about ebay and its dealings from what i have read written by greg scott .jan, 8, 2010 under Drop Ship news, I left ebay in 2012 with 100% feedback, becouse of there way of dealing with 10 + year members, So if you have had problems with ebay contact them and let them know that there making money off of Forged Autograpghs and im sure alot of other fake things, im glad John j Donahoe can sleep at nite after making over 12 million dollars a year off of letting people Sell Fake Autographs, Thank you: ebay for letting 1000's of people get riped off ... We Deal in history

This Ebay Top-rated seller is really a counterfeit operation! I bought several pairs of "Authentic" Chanel earrings and a necklace from this seller at a ridiculously inflated price thinking they were authentic. The jewelry arrived in Chanel boxes with no description sticker and the authenticity seal on two pairs of earrings was either missing or had fallen off in the box. I did some research and found the same items on ioffer and the same boxes without the sticker. They are obviously selling fakes and getting away with it.

I contacted them about the problem and they sent me several threatening responses. After weeks of back and forth, they finally agreed to refund my money if I left them positive feedback and swore to not "spread lies" about the items being fake. I reluctantly did this b/c I wanted my money back. This was before Ebay had seller protection. They gave me a partial refund stating that I sent back broken merchandise. WHAT A SCAM! Buyers beware! These items are not authentic. I worked in a Chanel boutique for years and can spot a fake (even a good fake, in this case) from a mile away!

I purchased a handbag off of ebay that was listed as used in good condition with normal wear. The bag arrived and looked fine so I posted positive feedback. But once I started using the bag I discovered that the lining of the bag was rotting and leaving a sticky gooey mess on anything put in the bag. I contacted the seller to find out how to return the bag, since it was outside his normal return policy period. No reply. So I filed a complaint with the resolution center. They found in favor of the seller. Why? 1) I left positive feedback for the seller; 2) My complaint was filed 30 days after the sale of the bag; 3) In my feedback I used specific language that the center said would not allow me to appeal. Lessons here? 1) Don't leave feedback for at least 30 days or long after you have used the item. 2) Start using the item right away, even if you don't need to. Contact the seller if there is the slightest thing wrong. In my case I should have told the seller that the bag smelled like someone had drenched the bag in perfume. Instead, I thought that I could solve the problem by airing it out or deodorizing it. Delaying use of the bag put me outside of the time frame that ebay considers normal to file a complaint. Trying to resolve the problem with the seller in this case delayed my filing. I have always had success trying to work things out with sellers in the past. This seller turned out to be trouble. 3) Don't ever, ever comment on the condition of something, even if you think that it is good. Turn the guideline, "If you can't say something nice, don't say anything at all" into "If you have to say something nice, find something else to say, but say nothing, absolutely nothing about the condition of the item." So what's my next step now that the resolution center found in favor of the seller and my appeal was denied? Well, contact the senior executives at ebay, of course. They need to revise the written guidelines in resolution center at the very least. And, I am pursuing other methods to get my money back.

Wanted to share my horrific experience with ebay india, to caution other online customers.

1) Purchased Blackbery device from Seller=mobmantra1 - PaisaPay ID [protected] on 23Feb2012
2) Exchanged emails with seller, who confirmed on email tht the device is genuine and new in original blackberry packing
3) Received product after a week, th eproduct was not what the seller had promised to ship.
4) Under the ebay.in guarantee, I raised claim # 81605 on 09Mar2012.
5) No action from ebay.in for 2 weeks. I then called up customer support - they said they will escalate this to their claim department.
6) The seller called in the meantime and agreed that I should send the product back to him and he would instruct ebay.in to refund my money.
7) Deafening silence from ebay.in. Abruptly the status of the Claim is changed to Closed stating that the buyer has
asked to close the claim - blatantly false. On calling ebay customer support I learn that the status change has been
done by Nilesh Tambe.I call ebay cutomer support on 24March and I also drop ebay india an email - no response
8) I call up ebay customer support again on 04Apr2012, they patch me up to Ravindra Pandey. This gentleman looks at the system and keeps repeating that the buyer has asked to close the claim. I refute this. Then Ravindra says possibly someone else answered my mobile when Nilesh Tambe called and gave consent - this is rubbish, I always answer my own mobile calls.I tell him that I am not satisfied with the redressal and want to escalate to the head of ebay India - he refuses to give me the details and instead asks me to drop another email to which ebay india would respond to .He also says that they will retrieve the call details that Nilesh Tambe purportedly made to me and verfify.
9) There has been no response to my emails.

This is a blatant scam from ebay india - they make rosy claims on their website about safeguarding buyers under the guarantee. They just rip off people. There is zilch accountability. They just take customers for granted and take people for a ride. I hope the govt agencies do something to penalise ebay india to stop such blatant misuse of the ecommerce platform

in India. It is ironic that ebay india claims to be an evangelist of ecommerce in India - they actually practice just the opposite - this does not bode well for the Indian ecommerce space. I hope established palyers like Amazon commence direct busness in India soon and wipe out the fradulent companies. I make online purchases on Flipkart, letsbuy and have had no issues with them.

Thanks / Sundara Iyer

i bought a anime figure (like a action figure only not movable) from a store called: modelkitsonline i thought it was already together
and when i found out it wasn't i still bought it thinking what the hell ill give it a try. the figure came fast and in a brown packing box no instruction on how to put it together or even what you would need to do so. it did come with a couple of pics of how the figure would look when you had it completed. but the figure was missing some of its parts so i contacted modelkitsonline and told him about the missing parts and he ask for proof so i sent the pics that came with the figure and circled the parts that where missing/broke. and the biggest part that was missing was the figures stand witch is a big part of why i bought the figure in the first place even though the pics clearly shows the figure with the stand (and no where in his ad dose it say that the figure dose not come with a stand) he tells me otherwise! oh and the ad says the figure is 1/8 but no the figure is very small i have 1/8 figures and this figure is not 1/8! he also says in the ad that he will give a full refund if unsatisfied. this ### gives me the run around for months! ... so he took my money about 50 bucks and i got a piece of ### figure that will never be put together. it will rot in its box because i don't have half the parts to it! DONT BUY FROM THIS ### UNLESS YOU WANT JUNK... to tell the truth i hope his store gets shutdown!...

Linda Weaver - eBay ID: crackerjack717
233 E Jackson St
New Holland, PA [protected]
United States
Contact Number: [protected]
Contact Email: [protected]@yahoo.com

Avoid this ### at all costs! She is nothing more than a thief buying products, refusing to return them, claiming to have discarded them, then forcing your hand and giving them to her for free! She lives in a poor industrial community in PA and is out to scam as many people as possible.

This is the worst site in the history of the internet. I have been dealing with fraud for more than 2 weeks on an item I have been trying to sell. Ebay is now trying to not only charge me for selling an item I never sold twice because they removed a member that purchased my item.

While I appreciate the fact that these individuals were frauds, I do not appreciate the fact that ebay is still charging me for the item being sold. On top of this ebay has removed my item TWICE because of some unknown complaint. I have been given the run around multiple times with people who can’t speak English, wont transfer me to a manager, and will not listen to me when I tell them that my account is under attack from some unknown source. I have done everything that has been asked of me, I took pictures of my item, listed the serial number even took another test to list items. I was ASSURED this would solve all my problems.

Now, I get hung up on when I call because a manager will not take my call, even though I was told to call if this ever happened again! Additionally, if Ebay tries to charge me for an item i never sold I will sue your company for fraud. This has been one of the most miserable experiences in my life, and I plan on telling anyone who will listen to never trust this company! No matter how much they claim to want to help, ebay is just dragging individuals like me through the dirt. I mean what do I pay my fees for if all you’re going to do is remove my item even after it has been determined to be perfectly legitimate. Then when I call, I get put on hold by your offices until the office closes! That is so not customer friendly, or even considerate.

As soon as I ship my last item I am done with you! Rest assured, I will also be calling the states Attorney General and issuing a formal complaint against your company for fraud, false advertising, and should I be charged for items I did not sell, theft, and extortion. You have my number, make it right.

I know this rule of eBay's has been around for several years, but it continues to be a tremendous annoyance. eBay is so eager to bend over backwards to please the buyers that they will place the sellers - the ones who eBay charges for use of the site - at the absolute mercy of the customers. I remember a time when a seller could leave a buyer negative feedback because they made the transaction difficult, didn't pay, lied, and so forth. Now, though, you can't say that even if the buyer has been a pain in the neck. Well, you *can* but you can still only either leave positive feedback and hope someone reads the negative comment or leave no feedback at all. Either way, all buyers come out with 100% positive feedback at a glance while sellers can easily get dinged.

Some sellers deserve the bad rating, I will admit, but a buyer can easily give a seller a bad review just because they felt like doing so. It's incredibly unbalanced and you have to worry it the person you sell to is going to nick your perfect feedback record because the corner of the box their order arrived in was slightly bent.

eBay needs to change this because it's way too easy for jerk customers to ruin a seller's reputation. It's not like eBay has much competition, if any at all. When most people think of online auction sites, a vast majority think eBay. Whose business would they lose if they let sellers be honest about bad customers? People who complain and scream until they get a refund on a perfectly good item? I know sellers aren't always totally innocent and they can be scammers just as much as the buyers, but you can't scrutinize one party and not the other. It's simply unfair. I sell on eBay now and then and I constantly have to worry that someone I sell to will find some problem with their item and give me bad feedback...meanwhile I can't say anything bad about them at all.

During one month AllPCZone built computer had two catastrophic crashes. After the first crash this company requested me to ship the hard drive for exchange. I had to pay on my own for shipping. After i received replacement hard drive and set up all work environment (took few days), AllPCZone built computer crashed again - so badly that i lost again days of work. I emailed to support / customer service asking full refund for this computer including shipping costs as i cannot trust anymore computers built by AllPCZone and already lost days of work. They refused to refund saying: "you remain civil and professional"; "Electronics are subject to failure at any time for any reason. This is unfortunately the nature of electronics."; "You are not qualified receive a refund of any kind at this time".
This computer was sold as the top-of-the-line by computer part but the quality of work that was done by AllPCZone was only good enough to get through little over 30 days - their grace period of no question asked return policy: two catastrophic failures during one month after two months of ownership.For programming computer multiple times exchange is unacceptable - it takes days to recover. We cannot afford to "test" AllPCZone's work.