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Lord & Taylor Complaints & Reviews

Lord and Taylor / cashier

Ki
Aug 07, 2019

I am a customer of lord and Taylor over 15 years, Sunday I had a worst experience in Lord and Taylor in Willowbrook Mall, NJ . I was returning my dress which I purchased for my daughter one day before (Saturday night ) and she never used, and there was a staff cashier 006685 person name...

Lord & Taylor / shoes/customer service

Mi
Jul 24, 2019

Lord & TaylorI order a pair of Steve Madden shoes online on June 6th. I received the pair of shoes on June 11th. I wore them maybe two or three times and not even a month of having them they broke and are completely unwearable. I called customer service to ask for the shoes repaired or a new one sent...

Lord & Taylor / swimsuit

Ch
Jul 18, 2019

I purchased a swimsuit online and it was damaged. The suit was actually sewed inside out with seams exposed. I returned the suit as instructed and the suit was returned to me in the same condition. I was told that because I put it on, they would not refund my money. How would I know that...

Lord & Taylor / store manager

Kh
Jul 09, 2019

Went into to the Lord & Taylor store at Ridge Hill Mall in yonkers New York. I went there to return some items the store manager I believe his name is isbal Did not want to return my items even though I had a packing slip and the tags on the products. He then wanted to see my Lord & Taylor...

Lord & Taylor / a dress that I purchased on line. #[protected]. xscape chiffon shift dress sz 18w 6/12/19/19

Pa
Jul 09, 2019

I rec'd the dress back with a letter stating that the merchandise is not in saleable condition. Rec'd dress back on July 4th. I never wore the dress and the tags were still connected to the dress. I did not like the color & fit. That's why I returned it. I will say that I did not turn the...

Lord & Taylor / very rude customer service at the lancome counter

Ai
Jun 20, 2019

I have been a L&T customer for over 30 years and today June 20th I had a very bad experience with a Customer Service Representative at the Lancome counter. After making some purchases I went to the Lancome counter to return or exchange an unused Renergie Gift Set I had purchased. A...

Lord & Taylor / complaints

Zo
May 05, 2019

I am a customer of lord and Taylor over 20 years, today I had a worst experience in lord and Taylor Huntington, Walt Whitman New York Mall, I was returning my dress which I never used, and there was a staff sales person that was in cashier to make the return, her name was Imani, , , No last...

Lord & Taylor / purchased a pair of bandolina slingback pumps [protected] sz 8.5 coloe beige unit price 69.00

Em
Apr 15, 2019

Item received was a pair 7.5 black loafers. The item order was sling back pumps. the fact that i was preparing to wear this item to a fuction the next day added to my stress.I place a call to the company with my ordered number in hand. The custober service personnel, located my order and...

Lord and Taylor / customer service

Ch
Feb 04, 2019

Several times now I have had to contact customer service regarding an order. The 800 number goes to the Philippines so needless to say what should be a 5-10 minute call becomes a 30-35 minute call due to the language barrier. I spend most of the time repeating myself or asking them to...

Lord and Taylor / order not received

Kl
Jan 29, 2019

Placed an order on November 27, 2018 according to the delivery confirmation the item was delivered but later found out from FedEx that the item was returned to the sender which in this case would be the place where Lord & Taylor had it drop shipped from. Filed a complaint and requested a...

Lord & Taylor / refund for order never received

Sh
Jan 17, 2019

I ordered two items January 1, 2019 that was returned because the customer service Representative put a word in the address that didn't belong. It doesn't make sense because I previously ordered something that I had delivered without a issue. I tried to reorder my items but one was no...

Lord & Taylor / all lord and taylor represent

St
Jan 11, 2019

Do not shop with lord & taylor in anyway---especially on-line. Do not bother to give them your money or time. I made a simple on-line order in early December. It was never delivered and they have given me nothing but grief and i still haven't received a refund. Tell all you friends not to...

Lord & Taylor / black friday cashmere sweater sale on 11/21/18 not able to receive up to today!!!

Ju
Jan 05, 2019

I am totally frustrated not able to receive my Cashmere sweater ordered on 11/21/18 black Friday sale and still not able to receive it up to today despise numerous calls to customer service to ask them to take care of the matter !!! On 11/21/18, I couldn't order successfully online so I...

Lord & Taylor / customer service in store

Ma
Dec 06, 2018

I have been a Lord and Taylor's client for more than 30 years and have spent 10's of thousands of dollars over a lifetime. I had a horrible experience at the Westfarms Mall store this past weekend. I was purchasing some under garments for my spouse which were clearly on sale. The sign on...

Lord & Taylor / fraudulent debit card authorization holds

Go
Dec 03, 2018

Lord & TaylorI placed two orders with Lord and Taylor totaling $329.21. They authorized a hold for funds of $462.54 on my checking account. I made numerous calls to customer service. The first 3 times, they refused to let me speak to a supervisor. When I finally spoke to a supervisor, she told me it i...

Lord & Taylor / shipping issue

Sa
Nov 30, 2018

Lord & TaylorTo Whom It May Concern; I placed this order (Hi Santina, your order #[protected] on 11/23/2018 (Michael Kors Cindy Large Saffiano black crossbody bag) has shipped. You can find the tracking information below.) but mistakenly had an old address and had been trying to work with USPS and UPS...

Lord & Taylor / false ad

Fr
Nov 28, 2018

Lord & TaylorNovember 28, 2018 Order #[protected] Complaint against Lord and Taylor for false advertising and poor customer service On Sunday November 25, 2018 I was shopping online for some jewelry that I like and found that Lord and Taylor had all of their Uno de 50 jewelry on sale with an ADDITIONAL...

Lord & Taylor / online order, stolen goods, replacement shipment, double charges, filed police report yet no refund

Li
Nov 08, 2018

I am very frustrated how Lord & Taylor has handled my most recent order ([protected] on 10/10/18). My package (worth $ 650) was stolen on my front porch. I did as instructed by the customer service representative-I called the police and filed a police report on that same day (10/15/18...

Lord & Taylor / no refund from lord and taylor they owe me $44

Bg
Nov 08, 2018

I returned items to Lord and Taylor They gave me a partial refund and still owe me $44 I have written 10 emails to them They now claim they credited my account They have NOT done this perhaps they credited some other account??? It is 2 months and they have not returned my money I have...

Lord & Taylor / online order

Pt
Oct 26, 2018

I have ordered the same item 5 times.Each time they cancel my order with stupid excuses like I put the wrong zip code.Are you kidding me???? First off, I know my address and I get deliveries all the time. Secondly, they tell me that my information is wrong with my bank. I use my bank card...

Lord & Taylor / employee

Ad
Oct 15, 2018

I couldn't find any sales help so went to another level to check out. The woman who overheard me tell the salesperson about my dilemma...it turns out she is the store manager...came over to tell me that there were 7 people and all I had to do was push a button to get service. I nicely...

Lord & Taylor / customer service

Ki
Oct 12, 2018

This is for the sling of Prussia location. My first complaint is the returns counter. One counter, one person not always there and a line always. My second complaint is one register in the middle of the store to purchase items. You have two check out people and a long line with employee...

Lord & Taylor / jewelry

Yu
Sep 29, 2018

Location is Boston -Boylston Street 9/29 around 4 pm in the store. I found a on sale jewelry without a price tag, asked a sale associate to help, she take a look and said she cannt sale it to me and put the item away. I asked her if she can find a sameitem with a tag on the floor, she said...

Lord & Taylor, Westfarms Mall CT / two rings

Je
Sep 18, 2018

We purchase two rings 30 days ago and when we returned them the store indicated that they could not accept the rings because they have been worn. How could you determine you do not like them or do not fit properly without wearing them? The receipts were there and the original tags. This i...

Lord & Taylor / makeup

Se
Aug 31, 2018

I recently bought makeup at lord and taylor in trumbull ct, not knowing my daughter bought me the same thing as a gift, I was in Danbury ct so went to the Lord and Taylor there to see if I can return what I bought, the sales lady said they work on commission so would not take it back, she...

Lord & Taylor / received wrong items (3 times out of 7 orders)

Da
Aug 29, 2018

During past 1 year, I have placed total of 7 orders from Lord and Taylor. 3 out of 7 times, I received either wrong item or missing item. Instead of correcting their errors and sending the missing item, I was told to simply return it and reorder them. Whole purpose of online shopping i...

Lord & Taylor / filthy dirty fjallraven kanken

Br
Aug 16, 2018

I ordered this backpack from lord and taylor to be sure I wasn't going to be scammed, the bag came with lint and dirt marks everywhere looks as if it had been used. Fuming and they have no phone number to reach a representative! I want a refund on top of all this it was 80 dollars! 80...

Lord and Taylor / Customer Service Dept. / order overcharge and cancellation

Je
Aug 13, 2018

I am beyond frustrated and angry that I received a confirmation for my order for two day delivery to find out that it was being cancelled. When I called the 800 customer service number, the representative informed me that it was cancelled for no reason. Also I was being charged on my card...

Lord & Taylor / refund for broken items not received

Sh
Jul 30, 2018

I received a broken shipment (order #[protected]) on 6/2/18. I called and was told to email a pic. Since then I was told the refund was approved on 6/11/18. I was to wait an add'l 14-21 business days plus another 3-5 business days to post to my bank account. That never happened and they...

Lord & Taylor / refund

Fl
Jul 24, 2018

I made an online purchase on March 19, 2018 and soon I returned the product due to the mismatch details shown on the website. The payment was made through gift card and credit card. However, I'm still waiting to receive my refund for my credit card. I called back and requested the refund...

Lord & Taylor / aaron grace store personnel ladies shoe dept. 2nd floor at 424 fifth avenue, nyc

Sh
Jul 19, 2018

Lord & TaylorIf customer service at your store on 5th Avenue could have stooped to a newer low, it did for me today. I had selected several shoes and asked your employee Aaron Grace for help. He took my size, etc. I have attached a ticket of your employee in one of the shoes I wanted to try. After...

Lord & Taylor / refund request: poor, illogical online and pickup process — significant inconvenience

Rj
Jul 16, 2018

This is to inform you of my negative experience with Lord & Taylor, and to request a refund for my online order. In addition, please improve the process and communication for online ordering and pick up. On July 13, 2018, I ordered lingerie for pick up at the Washington, DC location on...

Lord & Taylor / refund not received

Ok
Jul 16, 2018

I returned 3 items totaling over $100 on June 7, 2018 and have yet to receive my refund. I paid with a gift card, I have not received a new gift card nor funds were added to my original gift card. I emailed customer service three times with no luck. Order number [protected]. Return tracking...

Lord & Taylor / the sales woman was very rude and disrespectful at quicker bridge mall in new jersey, usa

So
Jul 07, 2018

I was shopping for a Coach handbags for my family, when I video recording the bags that I like, the sales woman told me don't do that, she said the security not allowed. I am wondering why? Is this your company's policy? It is really unreasonable that I never heard before. Why I cannot...

[Resolved] Lord & Taylor / problem resolving credit card overcharge

Mr
Jul 04, 2018

Please do not When I opened my Lord & Taylor credit card, I was told I would receive 15% off the purchase I made that day. I got my statement, but the 15% credit did not appear. I thought it would be a simple matter of calling the credit card company and getting a credit to my account...

Lord & Taylor / refund

Ib
Jun 27, 2018

I returned 2 pairs of shoes, so far they have not refunded my second pair. I also order another pair of the same shoe. So now I owe 3 pairs of shoes. Its rediculious how fast they charge you the fees. I also called to complain about why I returned the shoe. I had to call to a different...

Lord & Taylor / waiting for refund, going on 7 weeks...

Kr
Jun 19, 2018

This is probably the worst higher end department store I have ever dealt with. It is UNBELIEVABLE that they continue to let their customer service to be this bad. Even after all these horrible reviews! I will NEVER EVER step foot in that store again nor ever order anything online. They...

Lord & Taylor / waiting for refund on returned shoes!

Lu
May 31, 2018

On April 20, 2018 I returned 3 pairs of women's shoes to Keystone Blvd, Pottsville, PA as instructed by Lord & Taylor. I kept the tracking number and the shoes were received on April 24, 2018. I've called customer service at Lord & Taylor 6 times. I have a case #. But still no money! Everytime I...

Lord & Taylor / delivery

Pj
Apr 29, 2018

I went to a Lord & Taylor store on 4/18 and ordered (#[protected]) the perfect dress in my size for a gala on April 28th. I was told it would arrive 5-8 days. No problem I had 11 days until my event. On Tuesday 4/24 when I realize I don't have my dress yet I can customer service. I was told...

Lord & Taylor / customer service

Ab
Apr 25, 2018

An employee named Ray or Rey (she did not provide last name) was very rude & nasty with me over the phone. I called to inquire if the store had a certain item in stock & she proceeded to hang up on me (twice)) & was very belligerent & disrespectful to me. I am not the type of person to...