Longs Drugs review: POS System Down Time

Longs Drug Store located on 941 Ala Lilikoi 8/21/2023 7:50pm PST. Upon arrival location had customers standing outside with a hand written sign that read "store closed". One customer notified others of system issues and was given an estimated wait time of 30 minutes. During this time customers were forced away to seek medications and other necessities. I personally was there solely for a prescription p/u as it was called in to that specific location. At 8:30pm I call the store to get updates, managers Shy & Cheryl were on duty is what I was told, advised Pharmacy would not be extended their hours regardless of the current situation. During this time there was also a vendor trying to make a delivery and he too was unsuccessful. This kind of situation greatly affected our community and should be addressed. There should ALWAYS be a back up plan that doesn't cause unnecessary back logs.