I am unemployed with zero income. I am living off savings and sometimes I splurge on Longhorn because it is my favorite. Or used to be. The last three times, at least, the baked potato has been inedible. I don't know if it's old or rotten or what, but it does not taste good. Even with the tiny and I do mean tiny amount of toppings called "loaded" that had maybe 3 one-inch pieces of cheese. The french onion soup which is what I started out with, had NO cheese on it. There were 4 small pieces of chicken (large portion) they tried to spread out to make it look like there was more than there actually was. Two of these small pieces was thick in the middle and was pink so I was afraid to eat it. With tip, it was almost $28 for this order that I picked up and they brought to my car. For the first time ever, they did bring it out quickly, but this was such a disappointment, and it keeps happening. I don't know if it's a new cook or what, but I will have to find a new favorite because I am not going to pay that much money and have half of it not edible. I understand inflation, but you went up on the prices and down on the portions AND quality. A happy customer is a repeat customer. I am NOT happy!
Desired outcome: I would like to be reimbursed for this meal as it was not satisfactory. I would also like you to talk to the staff about checking for old potatoes and to make sure that all items are included with take-out orders.