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CB Travel and Vacations Lonely Planet Complaints #2-21
Lonely Planet

Lonely Planet review: Unhelpfull support contact

R
Author of the review
4:59 am UTC
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On 23 August 2026, I ordered an LP Crete (2025) guide from Lonely Planet in Australia. My credit card statement shows the $34.14 as having been paid, but I cannot find a confirmation email from you. When I tried
to call 1800 275 8555, a Testra message said the number was not connected. I then tried to call the (61 383 798000) number, omitting the +61 and [protected]) and was again told the call could not be connected.

This is unacceptable. At the very least, Lonely Planet should advise, on their website, that support contact is not available via telephone. A relevant
email address for online shop queries is needed.

Desired outcome: Clarification, an apology, and help with getting the guidebook I have paid for.

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  1. Lonely Planet Contacts

  2. Lonely Planet phone numbers
    +1 (800) 275-8555
    Click up if you have successfully reached Lonely Planet by calling +1 (800) 275-8555 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +1 (800) 275-8555 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +1 (800) 275-8555 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +1 (800) 275-8555 phone number
    United States
    +61 383 798 000
    Click up if you have successfully reached Lonely Planet by calling +61 383 798 000 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +61 383 798 000 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +61 383 798 000 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +61 383 798 000 phone number
    Australia
    +1 (510) 250-6400
    Click up if you have successfully reached Lonely Planet by calling +1 (510) 250-6400 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +1 (510) 250-6400 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +1 (510) 250-6400 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +1 (510) 250-6400 phone number
    Oakland, United States
    +44 203 771 5100
    Click up if you have successfully reached Lonely Planet by calling +44 203 771 5100 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +44 203 771 5100 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +44 203 771 5100 phone number 1 1 users reported that they have UNsuccessfully reached Lonely Planet by calling +44 203 771 5100 phone number
    United Kingdom
    +91 124 423 1645
    Click up if you have successfully reached Lonely Planet by calling +91 124 423 1645 phone number 0 0 users reported that they have successfully reached Lonely Planet by calling +91 124 423 1645 phone number Click down if you have unsuccessfully reached Lonely Planet by calling +91 124 423 1645 phone number 0 0 users reported that they have UNsuccessfully reached Lonely Planet by calling +91 124 423 1645 phone number
    India
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  3. Lonely Planet emails
  4. Lonely Planet address
    90 Maribyrnong Street, Footscray, Melbourne, Victoria, 3011, Australia
  5. Lonely Planet social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 31, 2026
  7. View all Lonely Planet contacts
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