Menu
For Business Write a review File a complaint
CB Computer Hardware Logitech Apparent coordinated criminal conspiracy!
Logitech

Logitech review: Apparent coordinated criminal conspiracy! 10

C
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased a Logitech "Harmony 880" Remote Control in Feb. I filled out their form correctly, and included required receipt and original bar code from package, in order to claim their $30 rebate when purchased thru Amazon.com.

Logitech now claims I did not fulfill terms by purchasing ANOTHER product. This was not a condition of the rebate as clearly shown on their form... which I am attaching for you. See item #1 of their four points of compliance in order to claim the rebate. NO other purchase required.

After a dozen contacts, Logitech no longer responds. I wonder how many thousands of others have been victimized by an apparent coordinated criminal conspiracy.

10 comments
Add a comment
B
B
Bryan
Nov 10, 2006 12:00 am EST

A year ago I purchased a Logitech keyboard that CompUSA advertised for $5 after mail in rebate.

I followed all the directions and completely filled out the rebate form with mailing address (which is a PO Box because I live in a small town that will not deliver mail to my house) and street address. I have not had problems with other companies rebates for larger sums of money doing this.

They sent me a postcard stating that I did not have my street address on the form. I called the number to tell them I put my street address on the form. But the guy who took my call said that they would go ahead and mail the check to my PO Box.

I never received the check. So I followed up with their e-mail system several times until I got an answer. Which was you are past the deadline for sending out a check. Basically they just lied to me, then ignored me.

Logitech has lost a customer forever over $12 because of their crappy customer service designed to rip the customer off.

Bryan

Cleveland, MO 64734

M
M
MarC92
US
Jan 04, 2010 9:05 am EST

For the upteenth time I have struggled to get my Logitech Harmony 890 to communicate with the wireless extender. At least this time it suddenly decided to work. The last time I had to call tech support, which costs $30. The website gives you inaccurate information and out-of-date pictures. The remote never displays the messages they say you will get when trying to pair these devices. The bulletin board is full of people with the same problem, and there are comments about the FAQs being inaccurate goinig back 3 years. There is no email help from Logitech.

R
R
RRixby
Carlsbad, US
Feb 20, 2010 2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Headphones poorly built. Several internet postings from owners complain of fragile wires breaking from normal use. Here's the problem: Usual, large guage USB wire, on one side of a volume control dangle from a much-thinner wire on other side of volume control, which lead to one of the two earphones. They are so fragile, that the weight of the heaver wire eventually pull on thinner wire, snapping the ultra thin wires inside. When I disassembled the unit to repair it (I have eight years electronics training), a second problem emerges: The actual connecting wires inside the tiny wire cable (about 1/3 size of the thinnest dental floss) are only painted with tinted paint to insulate them from each other, instead of typical insulation! Eventually, movement (which is what headphone cables do) causes the wires to wear away the ultra-thin colored coating, and short-out. Really cheap, and really stupid design and manufacturing. In my 38 years of electronics experience, this is the cheapest, most failure, or "assured obsolescent design on anything I've seen yet. They sell these Headphones for about $35-60/each. Look up all the complaints from people after owning them only a few months. They all fail the same way. It's an opportunity for a class-action suit from everyone who paid for these and are going to be ripped-off when the bare wires short-out, or break.

R
R
RRixby
Carlsbad, US
Feb 20, 2010 2:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Another way big companies make cheaply-made and poorly-designed products, which have planned obsolescence or failure by design incorporated in their product. Most people don't have the technical skills, equipment, or time to repair these things (in fact, many items are purposely made so dis-assembly is almost impossible; or a factory sticker is affixed to void warranties if removed to get access to the screw-head beneath). The producers of these products (which will fail, in an average timespan of normal use) make most the things we buy today, to keep the consumer (you) having to spend more each year to replace the products you bought to use. And most of these high-tech things are big bucks, proportionately.

Are there laws to require better products to be made? There are...the problem is they only govern the condition the product is in when it leaves the factory and is tested for quality. Of course, everything works fine at that time. And, the manufacturers aren't losing big on warranty repairs or returns. They bank on you misplacing that receipt, or not bothering with the huge hassle to drive to the only warranty repair center, and deal with all the shipping costs, and red tape involved. Great country huh? The sheer volume of manufacurers' poorly-made products are too much for our skimpy, understaffed state and federal consumer offices to deal effectively with them. Their heaviest blows, which sometimes net millions, pale in comparison to their gross profits. Which is why CEO's snatch rediculous yearly bonuses, before closing a company, only to reopen under a different name, thus legally avoiding prosecution for rip-offs their company caused (which technically doesn't exist anymore). But the actual people exist. Just go and try to find out the names of the actual people who run and own some of these companies. Sure, famous companies have well-known names, but 90% stay obscure and safe from us, the consumer.

If you want better products, then lobby for better laws. Laws that require accountability, years after a product was made. Laws that make every name from the designer; the owners; the stockholders and every single person involved in manufacturing, PUBLIC KNOWLEDGE. Hold everyone accountable for their involvement, years afterword. I guarantee you will suddenly see better everything coming our way. Because when people can be financially impacted, or even jailed for something they helped to make (even if they have moved on to other companies or careers), they will be very very careful about what they do, and how they do it. But shouldn't all of us do our utmost to do things you can be proud of, instead of ripping each other off?

J
J
jimb00000
Syracuse, US
Oct 15, 2010 5:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I submitted forms and UPC code to claim a rebate on this item which was purchased from newegg.com
I mailed it with delivery notification.
Logitech never sent me an email confirmation of receipt.
I phoned logitech's service rep. She said, mail my xeroxes and original of UPC code.
Of course, I don't have the original of the UPC code since that was submitted.

This is clearly a corporate scam.

I shall try suit in local small claims court, which will cost me more than the rebate, but at least
will render a judgment against Logitech. They we'll see if they ignore the court's notification.

It goes without saying that I won't purchase logitech products again, either personally or through
my consulting firm.

E
E
Ekta Yadav
IN
Aug 20, 2018 6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi
I received consignment on 9th Feb for the digital presentation pointer when I open the packet I found ON / OFf button not working .

Kindly look into this and replace the consignment immediately

Regards
Ekta Yadav

View 0 more photos
E
E
Eugene Bishop
US
Aug 20, 2018 11:31 pm EDT

We just purchased that keyboard before Christmas at Best Buy and some keys: "N" and "Enter" fell off. It fell off since April. Is there a company warranty for this product? Because we did not buy the warranty plan at Best Buy.

View 0 more photos
W
W
Wayne Storton
US
Sep 01, 2018 5:22 pm EDT

The mouse is defective (right-click button not working, nor is the centre scroll wheel) and is still under warranty. Reported this three weeks ago and have still had no response/resolution.

B
B
Burcu Pektas
US
Nov 02, 2019 1:32 pm EDT

This keyboard is not supportive and ipad falls down immeadiately when i try to pick up or move on the table. Also i cannot write with it because of this balance issue. I am not satisfied with it. I want a change with more balanced model or else.AWFUL

View 0 more photos
S
S
Sergio A.
ES
Jul 16, 2023 12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mouse was fine for 6 months, but then the left button quit working. Logitech couldn't fulfill European laws regarding warranty because they can't enter my phone number into their system. This is beyond pathetic really. It seems to my that this company is falling apart. But what do I know.

S/N: 2141LZ52XT98

More Logitech reviews & complaints

Logitech - Ridiculous no customer service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Logitech - No support for newly buy trackman mouse problem
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Logitech - Defective product 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Logitech - Mail in rebate not processed
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Logitech Contacts

  2. Logitech phone numbers
    +1 (510) 795-8500
    +1 (510) 795-8500
    Click up if you have successfully reached Logitech by calling +1 (510) 795-8500 phone number 0 0 users reported that they have successfully reached Logitech by calling +1 (510) 795-8500 phone number Click down if you have unsuccessfully reached Logitech by calling +1 (510) 795-8500 phone number 0 0 users reported that they have UNsuccessfully reached Logitech by calling +1 (510) 795-8500 phone number
    Usa Corporate Office
    +1 (646) 454-3200
    +1 (646) 454-3200
    Click up if you have successfully reached Logitech by calling +1 (646) 454-3200 phone number 0 0 users reported that they have successfully reached Logitech by calling +1 (646) 454-3200 phone number Click down if you have unsuccessfully reached Logitech by calling +1 (646) 454-3200 phone number 0 0 users reported that they have UNsuccessfully reached Logitech by calling +1 (646) 454-3200 phone number
    Support / Warranty Claims
    +1 (360) 817-1200
    +1 (360) 817-1200
    Click up if you have successfully reached Logitech by calling +1 (360) 817-1200 phone number 0 0 users reported that they have successfully reached Logitech by calling +1 (360) 817-1200 phone number Click down if you have unsuccessfully reached Logitech by calling +1 (360) 817-1200 phone number 0 0 users reported that they have UNsuccessfully reached Logitech by calling +1 (360) 817-1200 phone number
    Business Office
    +41 21 863 5511
    +41 21 863 5511
    Click up if you have successfully reached Logitech by calling +41 21 863 5511 phone number 0 0 users reported that they have successfully reached Logitech by calling +41 21 863 5511 phone number Click down if you have unsuccessfully reached Logitech by calling +41 21 863 5511 phone number 0 0 users reported that they have UNsuccessfully reached Logitech by calling +41 21 863 5511 phone number
    Switzerland
    +1 (800) 231-7717
    +1 (800) 231-7717
    Click up if you have successfully reached Logitech by calling +1 (800) 231-7717 phone number 0 0 users reported that they have successfully reached Logitech by calling +1 (800) 231-7717 phone number Click down if you have unsuccessfully reached Logitech by calling +1 (800) 231-7717 phone number 0 0 users reported that they have UNsuccessfully reached Logitech by calling +1 (800) 231-7717 phone number
    More phone numbers
  3. Logitech emails
  4. Logitech address
    7700 Gateway Blvd., Newark, California, 94560, United States
  5. Logitech social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Logitech contacts
Logitech Category
Logitech is ranked 10 among 432 companies in the Computer Hardware category