Loft / Ann Taylorchanging order delivery address

Unbeknownst to me the shipping addesss on line was filled in by a prepopulated program - not my address - I called after receiving the confirmation - which was within minutes - and loft is unable to change the shipping address or cancel the order?!!! I could hope that the receiver sends the package back or reorder??! Which I will never do - instead I am to contact delivery company and see if they will change address? I'm thinking about calling nys ag

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