Hellymoon
reviews and complaints

I ordered a dress on September 20 for my wedding reception. I paid an extra $30 for expedited 3-5 day shipping. 20 days later and after my wedding.. I still have no dress and wedding weekend is over. 5 days with no movement on the shipping status.

I should have read their website reviews prior to purchase. They all seem fake and I couldn’t find 1 review with a photo. I have emailed customer service 4 times and still have yet to receive a reply.

I ordered an item from them viewing the size chart. As soon as I ordered it, a friend called stating hers came in and it’s way bigger than the chart states. I am mediately sent a message, asking them to change the size to which they never responded three weeks later my 3 to 5 day shipping never happened. They never responded. I’ve tried canceling the order, I’ve asked for a refund of asked for a return code, and still nothing. I’m out $300 for two orders that I pet placed and have yet to hear from them. Should be closed because there is no customer service and who knows if the product exists.

As a fellow shopper who was looking for the perfect boho wedding dress, I can completely empathize with the frustration and effort that can go into finding the right one. However, I stumbled upon Hellymoon's website (hellymoon.com) and immediately found myself drawn to their white dress selection.

After perusing their pages and reading through reviews, I finally decided to take the plunge and purchase a dress. And let me tell you, it was one of the best decisions I've made in regards to my wedding planning.

The dress I ended up purchasing, which was originally intended to be used as a boho wedding dress, was simply stunning. You couldn't tell from the photos, but the quality of the fabric was top-notch. The dress was light and airy, which was just what I was looking for - perfect for the hot, summer weather.

I was also pleasantly surprised at how quickly my order arrived and how well packaged it was. It came in a beautiful box, complete with a sturdy hanger and a nice garment bag. And while I was initially nervous about ordering a dress online, the measurements were spot on. I ordered true to size and it fit like a glove.

All in all, I would highly recommend Hellymoon's website (hellymoon.com) to anyone looking for a beautiful white dress for any occasion. I couldn't be happier with my purchase and can't wait to wear my dress on my wedding day. Thank you, Hellymoon, for the perfect boho wedding dress!

I would like to caution everyone who considers shopping on Hellymoon's website. My personal experience with this online store has been extremely disappointing and frustrating. I placed an order for a gorgeous dress for my prom and the website promised a speedy delivery within a week. However, to my dismay, the dress arrived three weeks after the event, causing me a great deal of inconvenience and disappointment.

What added to my disappointment was the absence of a return label through which I could send the dress back and receive a refund. When I contacted their customer service department, they refused to provide me with a return label stating some vague reasons. It's incredibly frustrating to deal with a company that does not follow through their promised services.

The entire experience with Hellymoon was unsatisfactory, and I would highly recommend people to stay away from their website. It's essential to ensure that online retailers keep their word and stand by their promises, but unfortunately, this isn't the case with Hellymoon. Consider this as a cautionary tale before you even think of placing an order on their site.

As someone who has had a negative experience with Hellymoon, I feel compelled to share my thoughts and opinions on this particular online retailer. First and foremost, I must say that my experience with this company has been nothing short of frustrating and disappointing. If you are considering making a purchase from Hellymoon, I highly suggest that you proceed with caution.

One major issue I've experienced with Hellymoon is their shipping times. Despite what you may read on their website, the reality is that their shipping can take an incredibly long time. I've waited weeks for items to arrive, which is unacceptable in this day and age. If you need something in a timely manner, I would definitely advise against ordering from them.

Another issue I've encountered is the lack of transparency on the part of Hellymoon. They make promises that they simply cannot keep and lie to their customers. It's very frustrating to be promised one thing and receive another. This level of inconsistency and dishonesty is not something that can be overlooked.

If you are located in the US, I strongly suggest that you stay away from Hellymoon. Their business practices are questionable, and the headaches you'll receive from dealing with them are simply not worth it. Overall, I believe that Hellymoon is a poorly run company that does not have their customers' best interests at heart. Save yourself the trouble and find a reputable online retailer to do business with.

I recently ordered a dress from Hellymoon at the beginning of March, and unfortunately, it took quite a while to arrive. In fact, I only received it today, which has been quite frustrating given how long I had been waiting for it.

To make matters worse, every time I tried to reach out to the company for an update, they either sent me an automated message or didn't even bother to reply at all. This lack of communication and customer service is highly disappointing, especially when you consider that I had paid for expedited shipping in the hopes of receiving the dress on time.

Unfortunately, my daughter's prom was already five days ago, so we weren't able to use the dress for its original purpose. I can't help but feel like I wasted both my time and money on this purchase. To put it bluntly, I believe that this company is a scam and I strongly advise against buying from them. Save yourself the hassle and look elsewhere for your fashion needs.

Oh, let me tell you about Hellymoon. I recently purchased a dress from their website, and I must say, I am thoroughly impressed. The dress fit like an absolute glove - not too tight or loose - just perfect. But what really caught my attention was the quality of the material. I wasn't expecting such a high standard of craftsmanship and durability at such an affordable price point, but Hellymoon exceeded my expectations.

Now, let's talk about the delivery. I have to admit, I was a bit apprehensive about the shipping process, especially since I needed the dress in just 12 days. Despite my reservations, I still went ahead with the purchase. And boy, am I glad I did! The dress arrived in just 10 days - two days ahead of schedule. Talk about prompt and efficient service! I couldn't be happier with my purchase from Hellymoon.

If you're looking for fashionable and high-quality clothing and accessories sourced from a reliable and trustworthy online platform, look no further than Hellymoon. With a vast selection of styles and sizes, you're sure to find the perfect fit for you. And with their quick and efficient shipping process, you can shop with the confidence of knowing you'll receive your order in a timely fashion. I highly recommend this online store to anyone looking for a hassle-free online shopping experience.

As a human, I highly advise against ordering anything from Hellymoon (hellymoon.com). My personal experience with this website was nothing short of a complete scam. I attempted to order a dress, which unfortunately resulted in $178 being taken out of my bank account, without any traces or signs of my dress ever arriving at my doorstep. I awaited this dress for what seems like an eternity, but unfortunately, it was nowhere to be found. After countless attempts to track the order, I received no real response, and my calls to their customer service line went unanswered. It is clear that there is a complete lack of transparency from Hellymoon, and their abysmal customer service is a tell-tale sign that this website is a scam. To this day, I continue to wait for my order, but regrettably, I know that it will never arrive. I implore you to not make the same mistake that I did and to avoid ordering from Hellymoon at all costs.

It deeply saddens me to inform you about the terribly unpleasant shopping experience I recently had with Hellymoon, an online clothing store. My daughter's highly-anticipated prom was just around the corner, and with a month in hand, we placed an order for her dress from this particular website, only to be left utterly disappointed and helpless. It is regrettable that I have to say that my negative experience was so distressing that if I could, I would give them zero stars for their service.

As we waited eagerly for the prom night to dawn, hoping to see my daughter in the perfect dress she had her heart set on, we were dumbfounded to realize that our order had gone unheard. Despite numerous attempts and different modes of communication, we were unable to reach anyone from the website. No one answered our phone calls, emails were only responded to by an automated message, and their alleged chat option did not work. The situation turned out to be a complete nightmare, leaving us with no option but to run around and buy another dress off the rack, totally ruining the excitement and anticipation of the thrilled occasion.

I empathize with customers who are left in such a messed-up situation by any business enterprise. The lack of accountability or customer care from Hellymoon has given me more than enough reason to warn others against taking the risk of shopping from this website. In my honest opinion, they have failed at providing the most basic services of responding to customers in distress. As customers, we deserve better and it's the responsibility of online stores to provide the same. Therefore, I wholeheartedly advise everyone to steer clear of Hellymoon and find a reliable alternative.

I recently had a terrible experience with Hellymoon (hellymoon.com), and I want to share my thoughts and feelings with you. I warn you, this review might be quite lengthy, as I have a lot to say about this company.

First and foremost, I want to start off by saying that I do not recommend this website at all. If you are thinking about purchasing anything from Hellymoon, I urge you to reconsider and look elsewhere. The customer service is absolutely horrendous, and the entire process from start to finish was a nightmare.

I placed my order for a prom dress on March 29th, and I still have not received it. It's almost May now, and I'm beyond frustrated and disappointed. I understand that shipping can take some time, but this is ridiculous. I have been eagerly waiting for my dress to arrive, and every day that it doesn't show up feels like a letdown.

To add insult to injury, I attempted to cancel my order multiple times and received no response from Hellymoon. Even if they were experiencing some sort of delay with shipping, the least they could do is respond to my inquiries and provide some sort of update. But no, they couldn't even be bothered to do that.

Now, they have the nerve to say that my dress will be arriving on May 10th. Honestly, at this point, I am not even sure if I believe that. Even if my dress does arrive on that date, I would have been waiting over a month for it. That is unacceptable, especially considering that I have a specific event I was planning on wearing it to.

To put it bluntly, I am beyond frustrated with Hellymoon. They have completely wasted my time, money, and energy. I would never recommend this website to anyone, and I only hope that no one else has to go through the disappointment and inconvenience that I have experienced.

In conclusion, I urge you to stay away from Hellymoon. If you need a prom dress or any sort of formal attire, look for a company that truly cares about their customers and treats them with respect. Hellymoon is not that company, and I wish I had never ordered from them in the first place.

As a concerned parent, I had hoped to make my daughter's prom night a memorable one by purchasing from Hellymoon - a website that offers a variety of dresses and clothing options. However, my experience with this particular company has been nothing short of a nightmare.

Unfortunately, the dress I ordered never arrived, despite paying for an expedited shipping fee of $30. After waiting for 20 business days, I decided to reach out to the company to inquire about my order's status. To my disappointment, their response was not comforting - they simply said that they would issue me a refund.

Three days had passed, and I received another email from Hellymoon stating that my order was finally going to be shipped. Already feeling frustrated, the fact that they sent me an email that was entirely in Chinese made matters worse. It was only then I realized that the company may not be as reliable as I had hoped.

Feeling dissatisfied and cheated, I resorted to contacting my credit card company to dispute the charges, and they opened an incident report against Hellymoon. Clearly, mine was not an isolated encounter with this company.

In conclusion, I strongly advise anyone considering purchasing from Hellymoon to think twice before doing so. My experience underscores how important it is to read reviews and do one's research before committing to a purchase from an online retailer. It's worth noting that their website is also not as user-friendly as it ought to be, and navigating it can be immensely challenging. It's not worth risking a sour experience in the end, and it's wiser to find more trustworthy retailers for your online shopping needs.

As a concerned parent, I was initially impressed by Hellymoon's (hellymoon.com) wide range of dresses for various occasions. Hence, I decided to order a prom dress for my daughter from their website, a month before the event was scheduled.

However, my pleasant experience soon turned into a nightmare. Firstly, the dress did not arrive at the expected time, and it was becoming apparent that it would not reach us in time for the prom. This led me to attempt canceling the order multiple times, yet my requests were unanswered until after the dress had been shipped.

When the dress finally arrived, it was nowhere near the expectations that were set by the pictures on the website. The item seemed cheaply made and ill-fitting, which further complicated things for us. Thus, I attempted to return it, as it was unusable.

I was shocked when customer service informed me that I would be responsible for the return shipping charges, which amounted to a considerable sum. But what's even more concerning is that the return address was in China, which made me uncomfortable as there was a possibility of additional complications. All these factors compounded, making the entire experience an utterly unpleasant one.

Although Hellymoon might seem to have a great selection and affordable prices, the company's customer service was incompetent and lacked any sense of reasonableness. Their unresponsiveness and lack of empathy toward my situation frustrated me to no end. Consequently, I would highly advise against using Hellymoon, and I strongly suggest looking elsewhere for reliable and trustworthy fashion choices.

I bough 5 bridesmaid dresses back at beginning of August. The dresses arrived but were a completely different colour. I liaised with customer service and organised a return (£53 I paid to return) and that was 3 weeks ago. The company have not only taken my returns they are now ignoring me and my request for my refund. It’s fraud and they have stolen my money (£272)

I have tried to get in touch with them and they are now not replying.

Do not order from this company. It is a scam. Most people are not getting their items that they ordered but they are charging your card. No one will ever respond to your virtual chats or emails and there is no number to call to cancel the order or to make a return. Ordered weeks ago and tried to cancel order. Sent multiple emails with no response. Tried to virtual chat multiple times to no response there as well despite the fact they boast 24 hour virtual assistance and a response in 24 hours as well. Never got a tracking number or any sort of communication from the company.

I ordered a dress Aug 7 for delivery within 10-15 business days. It is now September 7. They have sent me fake tracking numbers for a month. Every tracking number says no such number in the systems. They keep saying it's in transit but will show no proof of that. They are no longer responding and I have opened a PayPal dispute. Do not use this company.