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Lloyds Bank review: Urgent request for app fraud review under the crm code

Maryanna Kiiza of US

Apr 08, 2026 2:02 pm EDT

Verified customer

Featured review

I am writing to formally request an urgent review of my case as Authorised Push Payment (APP) Fraud under the CRM Code. I was manipulated through a sophisticated online scam involving a fake platform impersonating Yahoo (“Yahoo Travel VIP / Yahoo Tour Side”). I was coerced into repeatedly transferring money through Taptap Send to M‑Pesa accounts controlled by the scammers. These payments were made under false pretences, with the promise of withdrawals, commissions, and bonuses that were never delivered.

Importantly, I contacted Lloyds customer support through my mobile banking app very early in this process — after only three transactions — because I was already concerned about my money. At that time, I was informed that Lloyds bank could not assist because the money had been sent through a third‑party service. Unfortunately, this left me without guidance or protection, and the scam escalated significantly afterwards. I continued to be manipulated and coerced into further payments, believing I would eventually be able to withdraw my funds.

I have now lost approximately £8,000, and the scammers are demanding an additional £15,000 to “unlock” my funds. I am now in debt and unable to meet essential bills as a direct result of this fraud.

Key points I need you to consider:
This was not a genuine investment, but a criminal scam operation.

I was subjected to psychological manipulation, pressure, and deception.

The platform used fake branding, fabricated customer service, and staged Telegram groups.

I sought help from Lloyds bank early on, but was not given appropriate fraud guidance.

This is a recognised form of APP fraud, and I am a vulnerable victim.

I am requesting a full review under the CRM Code, including consideration of my vulnerability and the sophistication of the scam.

I am requesting:
A full investigation by your Fraud Team

A review by your Customer Advocacy Team

Confirmation that this case will be assessed under the CRM Code

Guidance on next steps and any documentation you require

I have retained screenshots, chat logs, website captures, and transaction evidence, and I am prepared to provide everything needed.

And will send through a Crime Reference Number from Action Fraud UK.

Thank you for your urgent attention to this matter. I look forward to your response.

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Lloyds Bank Contacts

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Lloyds Bank emails

worldwideservice@lloydsbank.com

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Support

Lloyds Bank address

25 Gresham Street, London, England, Greater London, EC2V 7HN, United Kingdom

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