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CB Banks Lloyds Bank The Lloyds Bank App and the dysfunctional automated phone call
Lloyds Bank

Lloyds Bank review: The Lloyds Bank App and the dysfunctional automated phone call

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7:53 am EDT
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Having experienced iPhone problems recently despite assistance from the local iPhone Store I was unable to access my LLoyds account via the App despite never having had a moment's problem previously in the years of my using it. On 23 April 2025 I emailed mobileapps@lloydsbanking.com to explain my issue but have not yet received a response.
I have been forced to contact 00441733232030 on multiple occasions (today several times) but despite my having answered all the security questions and changing my logon details ad nauseam I am still unable to use the App despite being told that everything has now been resolved!
In the rare moments of hope when I could speak to a live agent the advice was excellent but, invariably my call was terminated, with zero hope of my receiving a call back. To make matters worse, occasionally I am asked to request an automated phone call to enter a 4-digit code but the call never materialises. Another pop up annoyingly says that I have tried to log on too many times; ergo I must restart the cycle.
I even took a picture of my UK passport and a selfie which were accepted but the problem with the App still persists.
What am I now supposed to do please? Help!

Claimed loss: The cost of mobile calls , going through the procedures and then having to wait for a response!

Desired outcome: I wish to have my Lloyds App restored to its normal (now upgraded?) state i.e. fully finctional and problem-free.Having the live agent call ME to fix this problem once and for all would be a real bonus!

Confidential Information Hidden: This section contains confidential information visible to verified Lloyds Bank representatives only. If you are affiliated with Lloyds Bank, please claim your business to access these details.

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  1. Lloyds Bank Contacts

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  3. Lloyds Bank emails
  4. Lloyds Bank address
    25 Gresham Street, London, England, Greater London, EC2V 7HN, United Kingdom
  5. Lloyds Bank social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 28, 2025
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