Living Spaces Furniturecustomer service

W Jun 10, 2018

We just got a new living spaces in Texas and I was so excited. I went in and purchased a new mattress, base, and bed. It was free delivery due to the amount of money I spent. Anyhow the bed is hard as a rock. We have attempted to sleep on it but wake up in so much pain. We went back into the store 6 days later to verify tags. According to that it is correct. I explained how hard and uncomfortable out bed was. A few days later we go back complaining nothing has improved. Their response was "Just walk on it the next 3 weeks". No I am not when I cannot sleep in it. So they acted like they were doing me a favor by letting me exchange it one time. I had to wait and get special approval just to be able to do there store return policy. They did absolutely noting special for me but give me head ache. Then when processing the exchange I was told a Sunday morning delivery, after paying this then changed to an afternoon without my permission. Next they charged me $200 "restocking fee" and another $130 delivery fee. I explained I lied right down the road and could return products and pick up myself to save money even though it was suppose to be free delivery for the amount spent. I was told I could not bring back any merchandise to the store where the dc is. I was told I had no other options but to pay the $330. I am now stuck because I have already purchased 2 night stands, a dress or and a mirror for this set. I am so unhappy here and disappointed in the way we have been treated. Oh yea, one last thing, they took my slats on install since I had my stuff delivered. So I don't even get the product that I paid for. The store said I could get a lesser replacement because they will not open a set of rails and slats to give me what they took that I paid for. I had big plans of spending good money changing out my house items but not from living spaces anymore. I do not suggest anyone shopping there after what we have been through. Poor customer service, poor communication, mis leading, and then they think there doing you a huge favor when all they are doing is following policy. If this was the case then why did they give me so much trouble and needing special approval to exchange.

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