Lincare Holdings
reviews and complaints

This has happened for the second time: derek (my son) was release from the hospital thursday, april 13, 2017. (Pancreatic cancer). The home health rep faxed over the orders for vital 1.5 nutrition the same evening of april 13 to lincare in west monroe, la [protected]) friday afternoon I called lincare warehouse once again to confirm the overnight shipment. The west monroe, la office gave me a number to the warehouse [protected]). I called and after 43 minutes on hold, was told the warehouse was closed and the shipment would not be sent until monday, april 17, 2017. I called the warehouse yesterday (Monday 4-17) to again confirm shipment. He told me it would arrive at our home tuesday 4/18. At 4pm cst today, I again called the warehouse to confirm shipment. They told me it was not sent overnight and would arrive thursday or friday.in a nut shell, this is the second time my son was discharged from the hospital and the second time lincare was unable to get his nutrition! He is unable to eat by mouth, so his only nutrition is from tube feeding. How very sad for a company to do this to my son 2 times in a row! I am actively making the public aware of this in any way I can. Lincare seems to be a heartless company.

(first sent through Lincare website on 4/5/17 - no response from company)

I am writing to tell you about a really negative experience I’ve had over the last few days. The Lincare website doesn’t have a place to add anything but positive comments, so am adding this here. (place send to tell them about great experience)

I began phoning on Monday 4/3/17 regarding questions on my invoice. I phoned the number listed on the invoice [protected]. The representative told me that she couldn’t answer the questions about the rental charges for medical equipment on the invoice and gave me another number to call. I phoned that number and was told that this was not a billing number but a pharmacy number. I was given another number and this was a Lincare location and didn’t have anything to do with billing. She gave me another number, telling me that the number on the invoice was incorrect, and I had to try that 3 times (after holding for over 10 minutes each time) to get a person to speak with. She resolved my questions, but with a very unsympathetic and condescending attitude.

If I could give a rating somewhere, it would be the poorest score possible.

Dr. Bruce Weinstein ordered a nebulizer for my patient on 2/7/17. She didn't received it. Eventually after multiple phone calls to Lincare in Hingham MA, I received a call stating that someone from Lincare had called the patient and told her that "someone local would get in touch with her regarding the order in the next couple of day" That was on 3/21/17. Yesterday I received a telephone call from the patient stating she still hasn't received her nebulizer and budesonide. I called Scott at "I Care" he was unable to contact them, in his defense, it was getting close to 5:00 pm est. This morning I received a telephone call from a Linda at Lincare in Waconda, IL. She stated that they cannot help a patient in MA because the are in IL. Which I understand. She said they had received an email from Scott and I asked them to please be sure to email him back. I just got off the phone after 15 minutes mostly on hold and was told that Jeff was going to expedite the order. Really, more than two months later? Just received a call from Claire at Lincare who states they called the patient and she is not answering but they will deliver today. I'm really tired of working with Lincare, this is one of many complaints I have.

I have had a bill no since december (5 months so far) that never gets resolved. I have given the company my insurance information (Two insurance companies) on more than one occasion and it never gets processed. I have heard it takes 45 days to go through twice. I was told to physically go to lincare... Also told that the local office can't get through to the billing office. I am just turning it over to the attorney general.

I called about a billing and was on hold forever! It's been 10 min and i'm getting ready to hand up.. This is a bill that my mom got and I don't know what it's for.. There is an annoying recording: "we look forward to talking to you. Please hold the line and we'll be right back with you." well, they never were with me. "your patience is appreciated". Patience? Ha! There was patience the first three minutes.. The recording that promises a response soon just adds to the frustration.

In January my husband had to go on at home oxygen there was no problem with the initial delivery of the equipment but both my doctor's primary and his oncologist send paperwork requesting a portable oxygen concentrator vs. Portable oxygen tanks it took several weeks to have an evaluation done by someone in their office and several more weeks not until after I called Medicare to complain I was told it had to go to their internal review which I didn't understand my husband could use this equipment want a conference call including Medicare was made I was told that we would know within 48 Hours whether their internal Department approved this equipment for my husband the following day we received a call saying he was approved it is been over a month now and after contact I was told that the purchase order was approved on March 22nd they would try to expedite I don't understand why it takes so long to receive a product That's essential for my husband to use if it wasn't for the fact that they had the Medicare contract for this type of equipment in our area I would certainly use someone else and I still may end up having to reach out to Medicare to see about getting patient to go off contract for another provider today is April 6th 2017 and it has been months since we started this process hopefully it won't take several more months to actually receive the equipment I think it's a disgrace that a company make someone wait so long to receive a product that's being covered by insurance if I wanted to buy it and spend several thousand I could have it the following day from a different provider hopefully I won't have to reach out to Medicare again but if I do I will file a formal complaint against Lincare with them

I had to replace my services because of insurance. I chose Lincare because it was close to me in Florence KY. I had them several years ago and always spoke with Doug who got me supplies instantly. Had to go back to them starting January1, 2017. What a mistake. I would call them 3 times a month with no results. All they said was they were working on it or they would tell me I had to call the 800 number. I went back and forth until April then I decide I would drive to Covington to Pulmonary Partners. What service they had. I gave them copy of my insurance. They called got my sleep study and got my supplies the next day. I thought all this time and aggravation was for nothing. Why does Lincare have to be contrary...?

Lincare 0 Pulmonary Partners 10!

I am suffering severe breathing issues because LINCARE if RUSTON Louisiana brought out a new CPAP machine back in September of LAST YEAR and never brought the first mask tubing or filter. I have not had the first tube filter or mask for this machine since they brought it. I have called and repedly ask numerous times for them to just send in paper work to Medicare so I can get my supplies elsewhere. I cannot use the machine at a. I have bed so sick I am in fear of loosing my life due to LINCARE not sending in paper work even after my dr sent them the necessary paper work to do so. Please someone help me before I literally die from LINCARE ne glance Thank you for the one that can help me.

I am sick and tried of your so call staff up here in Williamsport Pa.I have been trying to get my Portable Oxygen Concentrator fix from [protected] up today [protected].All I get is we are short on drivers &they will not call back or drop off portable tanks for me to use.I am sick and tired of the lies.The stuff will not give me the nasal tubbing as need;They said to put on a new once a month.which they give 3 at a time.What kind of service is that?You people get alot of money for the service which is horrible.Thank you for bad service and dirty machine

P.S.I have called my Doctor about your stuff up here in Lycoming County Pa. Mary Ulrich

I have received oxygen for years and was on list not able to pay and then all of a sudden I get billed
For hundreds of dollars with no notice of any changes. Then on top of that I started getting albuterol for nebulizer for breathing and was told that medication would be hundreds of dollars now guess what some body is screwing somebody but not me because guess what I'm buying the same medication at Walmart for 4 DOLIARS AND 37 CENTS PER MONTH now try and figure that one out I think their must be some thieves in the wood pile. I have this looked into for sure you can bank on that

I am an oxygen patient. I have now left 2 messages. One with a live person and one on a machine. I need new cannulas and a new charger for my portable oxygen concentrator. Kind of important don't you think? Been over two weeks and no call back. They were very good a couple years ago when I switched to them. They immediately called and delivered what you needed. Unbelievable! Oxygen is not something you can go without! Ready to fire them!

I have been a lincare patient for over 13 years. It has been the worst experience I have ever had. The equipment has been in a closet for over 10 of those years . I have requested them to pick it up . They say they can't without an order from doctor. Done that as well. Tricare has been paying for outdated equipment for years. Shouldn't it be paid in full by now. I have even moved to another state and they are even worse here. They won't take it either. But have the nerve to stalk me with a bill. 1500 dollars a year for 13 years seriously are you for real?

I initiated contact with Lincare in October, 2015. This process took at least 3 weeks. Today's date is 3/2017. Two weeks ago I contacted Lincsre at [protected] to order supplies. I was put on hold for 7 minutes. I was at work and could not hold any longer. A week went by, still nothing. I called back and told them what I wanted. She seemed like she didn't know who to refer me to so she took my name and number and said someone would be calling me ASAP. Another week has gone by. Last week I called a 1-888 no. And left a message with all the info. - name, phone no., address, supplies needed. I have heard nothing from anybody. Also as a preface to all this, it was the same way when I first contacted them after being given their name and phone number by my pulmomologist.

Saw Marci Horne on Feb 23 at your Norman location. Ordered supplies for an 8 year old cpap machine that's still working good. She said 'no problem ' you have Medicare & Blue Cross - won't cost you a thing. We called Mar 6 - no information Or returned call. We called today & the person answering said your billing office Rejected the claim - that they need More information from my sleep study.. really? A sleep study that took place 8 years ago? Your office READ MY CPAP MACHINE data & KNOW it's needed - in addition to us being referred by my Pulmonolgy/Sleep doctor - Dr Robert Gordon...!

The employes that work in the Fredericksburg Va office are very rude and unprofessional . Med-Air Medical Supplies in Tappahannock Va closed down in November 2016 & referred my mother to Lincare Medical Supplies in Fredericksburg Va which Med-Air provided all the information to Fredericksburg office. Since November 2016 we have been trying to get my mother's at home & portable oxygen devices straight & every time we have called the Fredericksburg office they lie saying they never received any of the information or faxes from the Dr office or its a long process then talk to you as if you are dumb or stupid . Worst service I have ever had to deal with since having to handle my mother's oxygen needs . Medicare should investigate this company.

I hadto have a blood oxygen test done after recieving my cpap machine in Sept. 2016. They had to do the test 5 or 6 times because it kept failing to give a result due to shoddy equiptment ( one was cracked) or claims of technical issues. Each time I am made to wait at home 2 days - once for equipment delivery & again for pick up the next day., so this was 10 to 12 days out of my month. I got suspicous & looked them up online & found they were kicked out of Florida & charged with fraud doing exactly what they were doing to me. See they keep retesting until they get a result that means they can supply oxygen. I immediatley reported to Medicaid & lo& behold the very next test gave a result finally & I dont need oxygen. Then my cpap they claimed was not registering through wifi. They came to recalibrate and resubmit my paperwork making me resign.
A few months later I got a billfrom Virtuox who does the actual testing partly paid by Medicare & Medicaid with my balance of $6.79 which I paid &have a reciept for. Now it Februrary & I get another bill already paid for by Medicare & Medicaid again asking for another $6.79. I should only be paying for the test that worked not the ones that failed to give results. I called & found out they gave me two account numbers which they may also have done with my cpap machine. I called lincare but was left on hold. I am in the process now of again reporting this fraud to Medicare & Medicaid both.
I also have repeatedly called to set upmy supplies but as of Sept. when I got my machine I havent recieved any & havepurchased my own on ebay & amazon. The filters are supposed to be changed every two weeks to a month - they gave me one extra which renderedmy machine unusable by November. The water chamber has what appear to be rust spots even though I only use distilled water & clean it with only vinegar & water.
The online stories of the Florida investigations say that the Doctors were getting kickbacks from lincare there. Now their allowed to come to NJ & other states to set up more robberies - Why?

I am a current Lincare patient and have been with the company for 3 years now. I want to stress the importance of management and how crucial they are to such a huge company. I reside in Bakersfield Ca and the manager at that office is absolutely horrendous. I believe her name is Kayla. I have been into the office numerous times to pick up tanks and cannulas and such and have never had a pleasant experience with her(the other office staff is kind and friendly but in order to have a growing company I would assume you would need an appropriate manager. She uses profanity throughout the office, she is constantly on her hone and she dresses like a slob. She is a manager and should dress as such, I have seen her in leggings, sweats, and jeans but never slacks. She wears low cut tops to show cleavage and her shirts are too tight. She makes this office look trashy. I would just like to let someone know who you have running a center is highly un professional.

My name us Deborah Hastings and I have been trying since 10/18/2016 to get my refund returned. Today is 2/14/2017. I have called at least once a month and am told " takes time" Its been 4 months I would say that's time enough. Today I was transferred to the regional billing office where I was on hold for over an hour and no one answered the phone. Please refund what is owed to me.

Hi

My name is Malcolm Rosenthal and I would like to bring to your attention one of the worst service experiences I have ever experienced in my life.

On or around October of last year my CPAP machine stopped working. It was no longer under warranty. I contacted my local Lincare office in Waretown, NJ and they advised that I would need to purchase a new machine and made no offer of a temporary replacement. I also asked if I could get my original unit fixed. I was quite astonished that there is no process for getting an old unit fixed (it was only two years old). They did tell me how much a new unit would be and that I could just look that information up on the internet. Come on - this is my CPAP supplier!

So they told me I had to go see my original sleep doctor and get a prescription for a new unit and have him determine that the old unit was broken and write it on the scrip. Why on earth would a doctor have to write a script for a broken machine? So anyway - I went to the doctor and spent a $100 for him to relook at his records and write the script. Two weeks later - mid November I call Lincare Waretown and they advise they have nothing from the Dr. yet. Now I complain and they offer a replacement unit. I drive down and pick up the replacement unit that same day - which was pretty cool - but I'd already been without one for a few weeks - which I believe was life threatening. So now I have a unit and I believe everything is on track for my insurance and Lincare to get me my new unit.

I call a couple weeks late - early December and they say they have submitted everything and it takes about a week. I call the third week of January and they say they have no response yet. I tell them I want to use my insurance Health Savings Account before the end of the year and the response I get is that there won't be anyone in the office so that won't happen. I'm just appalled at the service level at this point in time. I did my part and went to the sleep Dr. and "wrote off what might be a perfectly good machine.

So I call in early January figuring it was time to get the new Unit - oops they say - nope nothing back yet from the insurance company. Now I call the insurance company only to find out that they don't have a single inquiry from Lincare for my account. All this time I thought it was at least in process.

I call back in early February and they say they've submitted my claim but it was rejected and now they have to resubmit it.

Who are these people and why do they still have jobs - any of them?

Yesterday they called me to tell me that I should come into their office (why can't they visit my home like they did the first time?). Also I should call the Carecentryx 800 number to find out about my billing information. I call Carecentryx and they have absolutely no record of Lincare having submitted for a new unit for me. So I call Lincare back - they ask if I pressed option 2 when I made the call - which I did. Carecentryx said I needed a code whcih I asked Lincare about, and Lincare said absolutely not. So I called Lincare back and they gave me a few codes but were in amazement why Carecentryx didn't have me in their system.

I don't know why I wasn't in the system - but I'm guessing Lincare has still not processed the claim.

Carecentryx finally gace me an estimate of USD 72.10/month for 10 months and that my insurance would cover 80% of the claim. Replacement parts are not included in the estimate.

How many other clients has this office abused" in the last year?

I'm also going to try and get an email for your CEO and share the experience.

Again - I'm just appalled by your company's business processes

I believe that Lincare should just pay in full for my unit with no cost to me.

Abused Customer,

Malcolm Rosenthal
Phone: [protected]
E-Mail: [protected]@gmail.com