The complaint has been investigated and
resolved to the customer's satisfactionResolved Lincare — bad customer relations
resolved to the customer's satisfaction
This company store has changed so completely in the past 3 years i can barely recognize that it is the same company.
Once the people were friendly and Helpful. Now they are cautious and destructive of client services. I dealt with a manager named Larry. First when I arrived there with my broken Bi-Pap machine they were all too busy to properly check my machine for the type of problem I was having, so I was forced to leave it. Then several days later I received a call that it had to be sent out for a further check out and Larry could not quote a price but that to ship it they required me personally delivering payment to them in cash. No checks no credit card. And they could not put a quote on the repair and would not say where it was going. By that time I was recalling the price of this machine that Lincare charged to my Insurance co at the time I bought it ...over 5000 dollars. Sure I had problems with it in the past but the results were done efficiently and a solution was reached.
But Larry stated that if I did not come in when told to pay the money to ship it he could not store my machine..It had only been a day or two since the phone call he made to bring in the money. It was the tone of his voice when he told me He was not able to take the necessary steps to fix my machine . He was arrogant and condescending I told him to through the machine away, but I am sure they repaired it and put it into rental service at my expense