Light In The Box
reviews and complaints

Terrible customer service. They sent me the wrong size. Tried to blame it on me, then tried to lie to me saying I was passed my time limit on returning the item. It got delivered on the 11/10/22 and I messaged them on the 13/10/22. I will never buy or use this ever again and I suggest that you don't either.

I know I ordered the correct size that would fit as I had bought one befor. When I got the new one I put it on top of the old one and way smaller. Tried contacting them. The only offer 50 -60 % refund. While also trying to blame me on THEIR mistake. Such a scam

I placed an order for four dresses. Non of which worked for various reasons. When I asked to return at least three of them I was told they were "Made To Order" and could not be returned.

They refer to a small symbol in the bottom of the pictures that code them in this way.

I did see that some were made to order, but I did not request any special sizing or alterations and thought that would not apply in my case, it never has in the past with any other merchants.

Also there is a sheet provided with he order, that shows they were pulled from a storage bin with the location listed. So they are not "Custom" in any way.

I ordered a woman's jumpsuit on 9/24/22 and did not request any special adjustments for it. I received several emails explaining what was needed for

the return, which I provided, then the last email that I received said that I cannot

return this item because of the "customization" of their products. All I requested was what appeared to be in stock which was the size & color. Extremely frustrating to deal with these people. My first order is now my last order.

I ordered some shirts from LITB and when they arrived they looked nothing like the photos. The pattern was blurry and faded... it looked like someone printed an out of focus iron on with their home printer.

I contacted them to express my dissatisfaction. I was told that I would have to pay for return shipping to CHINA before they would consider refunding my money. Why is it my responsibility to pay to return your garbage. They know this costs the consumer more than the price of the product so this is how they rip you off.. Send garbage, then make it impossible to get a refund.

My order no. [protected], was shipped 18/9/22. Tracking no. [protected]. It has not arrived. I have spent 3 hours trying your websites to check where it is, to no avail. No message gets sent. One site asked for $74 per month to answer my question ?. I required it for a special occasion. Haha.

Please tell me where it is or refund my money .

Lyn

Yes I had ordered a copper red bangs loose curly ginger wigs in August and they sent me the wrong wig color and I had sent them a message telling them that you all he'd sent me the wrong wig color and I wanted a refund back and they are still not responding back to me about my order and this is October sill not responding back from them

I saw 3 dresses on the web. I received Floor length in 2 and it was advertised as midi Chiffon which is was not! Your website also showed gold thread on parts which did not appear on the dress when I got it. The second was floor length too advertised as midi and the materials for both were cheap looking.

The 3rd dress was only shown from the front with lace work on it. When I got it the back of the dress was cheap plain material with no lace.

I got on the return policy but the dresses are noted as non returnable items in the list. It is noted that a "ticket to return" is required but you cannot click and get onto it!

I managed to get an email to your company and got back a reply that said Boss on holiday! What is going on with your company? Has anyone tried the prompts on Return and Refunds. I see some emails saying you do not send refunds or refund postage paid. The numbers on the postage bags are [protected] and reference SWECN220904000732YQ and MP8004916646 with same ref as above.

I will not be able to wear the dresses . regards Loraine Norman

Ordered a dress for a family occasion boasted to my friends what a great site i had found and how beautiful dress I had found Have tried repeatedly for advice to return an item that looks nothing like one on your website ...and had no satisfaction ... so will not be ordering again and advise family not to...so disappointing as first order but customer service is shocking too...

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Shopping

The issue that I have experienced was: From my order one item is missing and one of the item is ripped. Most of the items are very small. I tried 2 of the leggings and after wearing just ones they are also ripping. These are very poor quality.

It occurred on: 2022-09-16

This meant that I'm very frustrated and had to go and buy more clothes.

Whatever is possible as they are not any good for me.

I received both shipments this afternoon however on inspection I discovered that one item was missing! I will attach a screenshot of the particular shipment details elbow along with another showing the missing item! The shipment in question is Order number [protected]! The item, which is a kitchen roll holder, was part of Package 1 which was delivered on 26/9/22

order place june 19 order number [protected]

order returned because nothing was fitting asking money back following their instructions and the address furnished by support group sujet New message for order [protected] TID [protected] at 10:59 am 2022-07-07 . following their instructions y returned the merchedise on july 7 by Canada Post cc180203

Order No. [protected] View the status

Shipping Date Shipping via

[protected]:16:00 Royal Mail

Shipping Information

I ordered the same dress in two different sizes, neither were the right size. tried to return items but it would be too costly. so I am trying to get confirmation of opinion A which stated 25% of total price refund in a voucher. the link will not operate. i have spent two weeks or more trying to get this sorted. so annoying that you cannot contact this website and get an answer.

it almost seems that this is a fraud website, certainly will not be recommending

h nixon

Hello,

I have received a bag I ordered on your website. But I have a complaint to make. The bag is not opening because it requires a combination to unlock the opening latch. A code for opening the bag was never provided and it made the bag impossible to open or even to use. Please help concerning this issue as I have been unable to use the bag till now due to this problem. Thank you

Warm regards.

I bought a dress and a hat from light in the box.

The hat arrived faulty, seams not straight, raggy edges at joins and a fault in material on brim.

The dress nowhere near fitting me, I asked for refund of dress and replacement hat that had passed quality control with no major faults.

I keep getting emails giving me choices of 20%, 50% refunds in coupons to spend on their website. This is not what I want. I would like another hat and a refund for the dress what does not fit me as I dont think the next size up would fit me either.

The customer service is appalling its obvious they do not want to replace damaged goods or refund cost of dress. I would never shop with this company ever again, I am still awaiting return address label which they seem to be unwilling to give me.

Nothing I ordered came with new tags on, they were bundled in plastic bags which you need to open to inspect/try goods on.

Shame on this company, I cant afford to loose £59.09 and be left with goods that are useless to me.

AVOID AVOID THIS COMPANY

Scammers. I ordered a wig from them and i did not receive my product. Sent an email and no reply or any form of help from lightinthebox . I also did not receive my money refund. DO NOT ORDER anything from this site. They will only steal your hard earned money . I do not recommend this site.

My order number was [protected]. I ordered a watergolf middendeel pruik lange zwarte pruiken synthentisch haar

I've had enough! You have taken my money and not sent my product. I've submitted a few tickets and it makes no difference. Was told at the very latest the shirt would be shipped no later than 7th from your automatic email robot Selena! The shirt advertises 24 hour shipping. It's been 8 days or 192 hours and I've had very little. I will be reporting you for fraud and theft to my bank tomorrow (As you've had time to sort this) afternoon if you continue to refuse to sort this issue out!

Have returned 2 dresses posted via Royal Mail on 23rd and 24th August and asked for refund. No response at all.

Order No. [protected] 2 dresses - £26 and £33 paid papal £60.18. Postage receipts attached.

Ordered 08.22 both received too late. Requested refund and have heard nothing. Very poor service. I wish to see this case resolved before taking further action.

I order several tops from u and have not received them. I do not want my credit card charge for something I didn't receive. I looked it up and it said something about my address. My physical address is correct on there. But if u send it to the post office. We have to use our P. obox 208 Frederica Delaware 19946 cause they do not deliver mail to our houses. I really want those shirts. But don't want to pay for something I did not receive. Please contact me at [protected]. Jeanette Kendall. I am very unhappy with your services.

August 16th, my parents ordered a few Stranger Things clothing items for my sons 9th birthday which was the 21st of August. They received an email from USPS that the address they had given to the company was incorrect. It was indeed, not. My parents have been reaching out for days, as the order was returned to sender, with no luck. I messaged with one of their employees on their official site this evening, "Shakira" and she gave me a step by step to give my parents, and it didn't work. I seriously hope that they get their stuff together. I would never recommend ordering from this site, ever!

Where is my refund? RN101638582GB?

It appears you have now deleted all of the tickets with details of my poor quality dress and return. I was shocked with what I received, paid to return, and now you have deleted any evidence of there being a problem.

This is disgusting.

I can see that my item is back in China and yet I've still received no money back?

You owe me!