I ordered the Lifecell skin care product on a 30 day guarantee or no charge to a credit card, which you had to provide to order. I contacted the company 15 days after recieving and emailed and called stating i was cancelling my trial and did not want any charges to my card. I even asked them what I needed to do if i needed to return the product . I recieved a confirmation of my email that there would be no further shipments. There was no instructions on whether to send it back, just that they had received my cancellation and would care for.
I see on my credit card statement they billed me anyway for $189.00...15 days after I received my confirmation email. So I tried to call, and you cannot talk to anyone, you always get a recording advising you to email, So I did and after an email war they say now I have to return the product, two months later or they will not refund. Why would they bill me 2 weeks after I cancelled, Now they are coming up with an email they said they sent AFTER my confirmations saying where to mail the product back for a refund. After a morning long discussion hours later now there is an email that they didnt mention all morning. I have the product to send back, but beware of doing business here...now I have to wait for processing...I've paid interst on my credit card...its awful...then the office manager basically yelled at me and said they did nothing wrong... They take your money easily but know nothing about customer service and why would you do business with a company who has integrity as that? I followed in good faith what I was requested to do and they still billed me, trying to get it cared for has been a nerve racking and time consuming ordeal, and their supposed to be in the customer sercicxe business? It's notg worth it.
I agree with all of you. Very poor company to do business with . I have spoken to them multiple times, all calls were not recorded on my account, different story each time I call, they have withdrawn $189.00 from my account three times, I lost interest, they gained, and I have had to pay interest fees to my bank. If anyone is considering a trial of this product, I strongly suggest you find another source other than South Beach to do transactions with.
Way too bad, as I do like the product, but there are others out there as good if not better.
Thank you,
Nancy L. Ouprie
Outer Banks North Carolina
Did u get refund finally?
I am returning the Lifecell skin cream as you have charged me to much as i only ordered a free sample and had to pay for shipping only. I talked to somebody and they asked me to return the cream and you will credit my account for the whole ammount. please do so as soon as possible without fail.
Thank you
Jean Payne.
241 Jamaica circle
Union city, CA.94587
Thank you peoples i was going to order some lifecell, i have now changed my mind so glad i saw your posting Debbie x
Rigth now I am going to the same problem how to return this product
It since to be that they don't want you really to get off the hook
I am agree
I am in the same boat.nobody is picking up th ecall.What is the address you ship it back.
and do they give any number.