LifeCell — return policy
I ordered the Lifecell skin care product on a 30 day guarantee or no charge to a credit card, which you had to provide to order. I contacted the company 15 days after recieving and emailed and called stating i was cancelling my trial and did not want any charges to my card. I even asked them what I needed to do if i needed to return the product . I recieved a confirmation of my email that there would be no further shipments. There was no instructions on whether to send it back, just that they had received my cancellation and would care for.
I see on my credit card statement they billed me anyway for $189.00...15 days after I received my confirmation email. So I tried to call, and you cannot talk to anyone, you always get a recording advising you to email, So I did and after an email war they say now I have to return the product, two months later or they will not refund. Why would they bill me 2 weeks after I cancelled, Now they are coming up with an email they said they sent AFTER my confirmations saying where to mail the product back for a refund. After a morning long discussion hours later now there is an email that they didnt mention all morning. I have the product to send back, but beware of doing business here...now I have to wait for processing...I've paid interst on my credit card...its awful...then the office manager basically yelled at me and said they did nothing wrong... They take your money easily but know nothing about customer service and why would you do business with a company who has integrity as that? I followed in good faith what I was requested to do and they still billed me, trying to get it cared for has been a nerve racking and time consuming ordeal, and their supposed to be in the customer sercicxe business? It's notg worth it.
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