Life Time Fitness

My husband and I joined recently and he has begun using the gym. I on the other hand had foot surgery and I am having complications and can not use the gym for a few weeks. I asked to suspend my membership but was met with "we must have a doctors note, surgery records will not suffice. When signing up, we were greeted with friendly staff that made lots of promises that have not panned out. The consultation with the trainer was a joke and now I have to pay for 30 days before I can cancel. Not what was explained to us. This gym is a bait and switch.

This is my last attempt to request that you resolve this issue before I turn it over to my attorney. Last March I froze my membership with you because of Covid. The facility in Franklin was closed but I did receive a text stating you needed to update my credit card. That prompted me to call the facility. I sold to someone about mt credit card being replaced and that however I wanted to freeze the account. I was told that was not a problem but the needed my new credit card number. I informed that I would do that upon reinstating my membership. The membership is a joint type in my girlfriends name, but payment was automatically deducted from my account. I am being told I can't reinstate until a balance of $467 is paid. So you continued to charge me even though I froze the account. Your excuse for not doing the right thing is that you state that I didn't go online and cancel. You blame me for not jumping through hoops. Your employee assured me that this is not a problem and now all your customer service reps do is recite the company line. I really don't understand why you would want to lose not only my business but the potential customers you will lose that reads this. Common sense would be that you remove these charges and possibly gain good will from your actions