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CB Fitness Centers and Gyms Life Time Fitness 601 Burr Ridge Pkwy, Burr Ridge, IL, 60527, US
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Life Time Fitness
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Life Time Fitness company logo

Life Time Fitness

601 Burr Ridge Pkwy, Burr Ridge, IL, 60527, US
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2 complaints
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Working hours
4:00 am - 1:00 pm
4:00 am - 1:00 pm
4:00 am - 1:00 pm
4:00 am - 1:00 pm
4:00 am - 1:00 pm
4:00 am - 1:00 pm
4:00 am - 1:00 pm
1:50 am EDT

Life Time Fitness - Service

Hi, my name is Anthony ferro and I own ferro academy in Illinois. I have been getting harassed by one of you trainers in burr ridge Illinois. He used to be a student of mine and I had to kick him out last year due to personal reasons. Since that time he has been leaving me bad messages, he is in a group chat talking horrible to my students; blah blah, doesn’t matter. However; he has now been calling me a pedofile; making fake profiles and commenting on my Yelp page, on all social media pages. He is leading bad reviews daily and it’s reached the point to get a lawyer: He passed on a leaked letter and I then lost 65% of my students after showing the leaked letter that was intended to me: He messaged people individually to tell them a personal matter which wasn’t true.

So, I sent him a cease and desist directed by my lawyer, but he also gave me a few options for Mr. Bello. I don’t try to ruin peoples lives, nor am I petty. I’m a 41 year old two time Marine Corps Veteran as well. That goes beyond respect. He is a vulgar person and shouldn’t be working in public with people. I have screenshots below. I hope you take this matter seriously. This is what we sent him under.

Cease and Desist Defamation and Harassment

Greetings Christian BO,

I hope this letter finds you well. I am writing to address a matter of utmost concern involving false and damaging statements that have been made about me. It has come to my attention that you have been engaging in a campaign of defamation against me, spreading baseless and harmful information through various mediums. I must emphasize that these actions are not damaging to my personal and professional reputation but also a violation of my rights as an individual.

Defamation, as defined under legal precedent, refers to the communication of false statements that harm the reputation of an individual or entity. The statements you have made about me clearly fall within this category. Such actions are not only morally reprehensible but also legally actionable. It is important for you to understand that your behavior constitutes an infringement upon my rights and is in violation of established laws protecting individuals from unwarranted harm caused by false information.

I kindly request that you immediately cease and desist from making any further defamatory statements about me, whether in spoken, written, or electronic form. This includes any public or private communications, social media posts, or conversations with third parties. Failure to comply with this request will leave me with no choice but to pursue legal remedies available to me. I am prepared to take all necessary steps to protect my rights and restore my reputation.

Please be aware that should your harassment and defamation persist, I will not hesitate to pursue legal action against you. This may include filing a lawsuit seeking damages for the harm caused to my reputation, emotional distress, and any other relevant consequences arising from your actions.

I strongly urge you to consider the potential consequences of your actions and the impact they are having on my life. It is my hope that we can resolve this matter amicably and without resorting to legal action. I request your prompt response in writing, confirming your commitment to cease and desist from all defamatory actions and harassment.

Thank you for your attention to this serious matter. I trust that you will make the responsible choice moving forward.


Anthony Ferro

Thank you

Desired outcome: I’m not going to speak out of anger but I just want it taken care of please.

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8:48 am EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

Life Time Fitness - deplorable customer service

I had a situation come up where I had to go home for a month to take care of my dad after a heart attack. Linda Bianconi, the "customer service" person at Life Time Fitness in Burr Ridge refused to place my account on hold, because I did not know if I would be back. She said this service was only to maintain good will with customers, and if I was no longer going to be a customer, then there was no reason to extend that courtesy to me.

I called the Life Time Fitness corporate office in Minnesota about this, where Ashley (no last name given) out of the Minnesota office yelled at me for expecting any consideration for my situation, because there are no exceptions to the rules. I wasn't asking for a free month or anything like that, only that I get what I was paying for. I told them I would be away for a month and that I did not mind paying the full price when I returned, but she said payment was not based on usage. She was unhelpful and unpleasant. When I commented on how rude she was being (admittedly losing my patience and telling her she owed me an apology, ) she told me that she had absolutely nothing to apologize for, that she was educating me. She then went on to talk to me in a very insulting manner for a few minutes, before I finally commented that what goes around comes around, and hung up on her.

The fact that these people would add to the stress I am under and yell at me at a time when I am already under a great strain—just so they can have my $80 for the month I am away—is unthinkable. Everyone has a job to do, but the way these employees have gone about doing their jobs is blatantly offensive and low class. These are the types of people that engender ill will towards Life Time Fitness and associate poor customer service with the Life Time Fitness brand. They made enemies for life, whereas they could have made loyal customers—all for $80.

The poorly organized company has since sent me emails asking for feedback. When I gave it, no one responded. Typical symptom of a bad company going downhill.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Bolingbrook, US
Aug 17, 2013 6:23 pm EDT

Romeoville, IL customer service is awful. Looks like it extends to other clubs as well.

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