Life Time Fitness
Reviews and Complaints

I have been having a problem with the manager at Lifetime Rockville. I was a victim of sexual harassment. When I complained to his superior because I didn’t like how things got handled he became extremely rude towards me. I tried to talk to him and he became defensive and unleashed his grievances. and lied about me to his superiors. I had never experienced such a treatment before.

I am writing to you as the Durable Power of Attorney (POA) for Leticia Olivan. We have been informed by your Bloomfield Hills membership department about the cancellation of Ms. Olivan's membership, citing a requirement for her Silver Sneakers program to be affiliated with HAP Advantage. This is surprising, as our current records with Medicare Advantage BCBS Community Plus Blue, under the Detroit Retiree plan, indicate her eligibility for the Silver Sneakers program.

We value the benefits provided by the Lifetime Fitness program under the Silver Sneakers program. This commitment to her health and wellbeing is a testament to her dedication, something I am sure your organization appreciates in its members.

To resolve this matter efficiently, could you please provide the specific documentation or qualifications criteria that necessitate the HAP Advantage affiliation for Silver Sneakers is the ONLY applicable membership for LIFETIME.? This will enable us to liaise effectively with Silver Sneakers and ensure Ms. Olivan's continued access to the facilities she greatly enjoys and benefits from.

Furthermore, I would appreciate guidance on the steps required to reinstate Ms. Olivan's membership under the Silver Sneakers program. We are prepared to provide any necessary documentation or information from our end. Please refer to the memberships "Leticia Olivan DOB: 06/29/1947".

I firmly believe that seniors, like my mother, deserve the utmost respect and support in maintaining an active and healthy lifestyle. Your assistance in this matter is not just a service but a significant contribution to the quality of life for a deserving individual.

Should you need any further information or clarification, feel free to contact me at [protected]. Thank you for your attention and support in this matter.

Sincerely, Maria Bugg

I signed up. Then I became ill and could not go. I turned in my keyfob and have not been to DL Anytime Fitness. I had asked to be allowed to stop, and was told I would have to stay a member for 6 more months. Then, additional fees were removed from my checking account, without any notice - that is YOUR contract. I stated since you breached the contract, it was now null and void.

I sent all the information to my bank, who because it was under contract, had to send it to FCA or something like that. It was agreed that Anytime Fitness breached the contract and my money was refunded from the time the additional fees were removed from my account.

I was constantly called and told the person to stop calling me, to put it in writing to my home address. I was called several more times. At that time, you breached the laws in place to protect me. Again, another reason I was able to cancel my contract.

Now, you have sent me to collections. I told them to send it in writing. They tried to say they sent something to my email. Nope, I want it sent to my home address.

I am giving you the opportunity to end this now. I will pursue this legally as well if that is the route you are choosing.

I always give others and corporations a chance to settle this without legal recourse. When they think they have the upper hand and dismiss me, I have always won.

thank you for your time. Please let me know the course you are choosing

As another recently posted, I also have received a letter from Lifetime that my time allowed to use the facility will be drastically reduced come 1.1.2024. I have been a loyal club member since 2007. I usually workout several times a week, with a Lifetime personal trainer once a week, and 98% of my normal workout times will be blocked. It seems to me, that there was no or little consideration when deciding on these use limitations that many seniors on Medicare still work regular daytime jobs as I do. I will only be allowed to access the club M-F 9:30am -3:00pm, only 5-1/2 hours out of the 20 hours the club is open 4am - 12am. On Saturdays only after 2pm which is only 8 hours out of the 18 hours the club is open. It was explained to me by Chris Lichtenberger, Lifetime Vise President of Business Development, " The hours restrictions may not make sense in certain clubs, who have slow times during certain segments. Some of our clubs are already experiencing capacity issues. But this decision was made based on what we know is coming in 2024. The amount of Medicare members is going to double, and it may double again the year after that. An empty parking this year may well be a full one next year." Since membership dues have almost doubled in the past few years and club hours have remained less than the open 24 hours pre COVID, their business plan must be to reduce the amount of seniors on medicare to make room for the full pay memberships. I can think of several other alternatives than to push out the loyal seniors who helped grow Lifetime.

I received an email from Chris Lichtenberger , this week on 8/21/23, stating that my Silver Sneakers membership with Lifetime Fitness in Romeoville IL, was going to have limited hours/days starting 1/1/24. I am very disappointed with this, this is age discrimination. I have been a customer of Lifetime for over 10 years before I retired 8/1/23. See email below.

Chris Lichtenberger

You

Dear Carol,

As your Medicare Fitness Program Administrator may have shared with you, I am pleased to confirm that we have renewed agreements so members on eligible Medicare plans may continue accessing Life Time clubs as of January 1, 2024.

The new agreements were established based on the rate your provider is paying on your behalf and includes revised club access hours effective January 1, 2024:

Monday through Friday from 9:30 a.m. to 3:00 p.m.

Saturday: 2:00 p.m. to close.

Sunday: all open hours.

Note: Members will have continued access to all ARORA Aqua classes at any time with a reservation and club arrival within 30 minutes of the class start time.

As this new agreement may impact current routines for some members, we are taking the following steps to continue providing you with great experiences:

Ensuring access to a wide variety of ARORA classes scheduled during the revised club access times.

Hosting ARORA social events, workshops and coffee club during the revised club access times.

If you prefer, our Signature upgrade option will provide you with unlimited access to the club during all open hours, along with other benefits such as Unlimited Small Group Training and more. If you would like to upgrade your current membership to Signature for an additional monthly fee, please feel free to speak with our Member Concierge team at the club.

Regardless of which option you choose, we are pleased to continue providing you with substantial value as compared with regular membership rates at the club. As always, thank you for choosing to be a Life Time member.

In health,

Chris Lichtenberger | Vice President, Business Development

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Life Time ® - Healthy Way of Life

2902 Corporate Place, Chanhassen, MN 55317

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You are receiving this email because you are a Member of Life Time. Your member ID is [protected].

I started going to this gym in August 2022 when not even a day later the personal trainers started following me around the gym and viciously harassing me. I was racially profiled by the staff ONLY the members were way more welcoming than the staff…. I got a personal trainer ( Ronald Brown) in Feb 2023 to try and ease the tension. The first session he caught a boner at the table giving me a percussion massage and the other trainers just made a barricade around to cover it up. (I have exact dates documented) So not only was I sexually harassed and racially profiled by the staff members the personal trainer manager (Thomas Darby) made inappropriate passes at me on multiple occasions and when I went to confront him about them he told me he had a girlfriend BUT continued to send me dick pictures on Snapchat and told how he wanted to [censored] me on the gym floor. I was literally scared for my life. But just wait it gets more juicy… I only seen two main female trainers on the floor ( Kristen & Erin)…. When I tell you I have never seen White & Hispanic females literally give you the dirtiest look for NO REASON AT ALL! I tried to take a Pilates class and Erin couldn’t even pronounce my name right after she so called tried to become my PT. As the story goes on one of the members tells me Thomas Darby started telling people that I tried talking to him when he had a girlfriend slandering my name to ruin my reputation…. I talked with an attorney and they said I have a valuable case. I canceled my membership yesterday.

Date: June 2023

To: CEO, Lifetime Fitness

From: SA Marks, 25 yr+ member

RE: WTF?

Imagine my surprise upon reviewing the group fitness schedule today to return to the gym after the pandemic and finding none of my favorite classes. Instead, I find warrior pilates, warrior sculpt, warrior cycle, warrior yoga.

How do you miss that the United States of America is NOT a nation of warriors? The word warrior only applies if you’ve signed up for the military.

We aren’t fighting any enemies outside U.S. boundaries so are you saying we need to prepare for “WAR” with each other--our neighbors, our friends, our families, our political opponents? Just what are you asking people to prepare for?

We are in a difficult period in our country, striving to be a nation of inclusion and respect. How does the word WARRIOR fit into that endeavor?

What happened to the Zumba classes? It was a great way to learn dances and moves from different cultures and the hip hop movement. What happened to the cardio classes, the step classes? Where's the INCLUSION?

When I come to workout, I am tired from sitting all day and I want ACTION. I want to do jumping jacks, kick my legs, get my heart rate up. That’s how I get rid of stress. You can still offer those lay about, boring, crawl around on the gym floor classes for those who have long muscles and no personality, but what about catering to my need for ACTION? (A hard seat on a crappy cycle and lifting weights alongside others are not my idea of action.)

Julie, Becki, Deborah Tourek--those Woodbury instructors attracted people to your fitness center, because they are or were decent people concerned with my good health. They never once asked me to be a Warrior.

What’s the matter with you? Do you not understand the culture of the United States--no war, no anger, no fights? We work things out together. We have freedom of speech, freedom of opinion, and freedom of choice and none of us except the radicals are preparing for war.

What the hell have you done? Statistics show that the 9:00 class on Saturday draws more people than any other time or day. I thought you were a neighborhood fitness center open to all and catering to all, but apparently we’re all preparing for WAR. Am I supposed to tell my grandchild that I’m going to Warrior Pilates? I wonder what impression he would form. Again, what have you done?

In case you don’t understand

WORDS MATTER!

And you’ve got people thinking they are preparing to go to war at work, with their neighbors, and others and that they have to be physically superior and take charge. You have absolutely no sense of what the United State of America is about.

MARKETING THE WARRIOR THEME IS A TERRIBLE, DISTURBING EVIL.

SHAME ON THIS ORGANIZATION!

I had paid for L**** F*** and my account, I had cancelled L***** F*** and put my account in suspension. My accountant discovered two charges from Lifetime on account each month - membership + suspension? How is this possible.? Ms. F*** was cancelled and all accounts were suspended. Cancelled entire membership today. Was a member for numerous years and very disappointed in their accounting negligence. Would like to settle this civilly and avoid going to court.

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy . The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al. ) and if you feel you been discriminated file a suit with the EEOC, Their Ex -manager. Paul Russo caught sleeping with female 17 years old employee and was imitating black folks by painting his face black. I myself had filled a discrimination and harassment complaint with the state of NJ and the Justice department and a full investigation will take place soon.

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy. The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al.) and if you feel you been discriminated file a suit with the EEOC,

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.
1
Sherry F
Sherry F
Local Guide·28 reviews·23 photos
a year ago

Received gift card for Christmas. Used at Baybrook location for massage on 12/30. Upon checkout, I was told gift cards we’re having some problems, cashier took my gift card and told me they’d email me the remaining balance. I never got an email. Spoke to 2 people from Corporate who spoke to “George” from Baybrook. Said I would get information regarding remaining balance on card. I am NOT asking the gift giver how much they spent! There SHOULD be a record of the purchase by either Wyatt or Kyle Kuhlow.

I routinely purchase Eminence and Kerestasse products as well as occasional spa services. I’m not using the Salon or Spa again. I can go anywhere nearby and get better customer service.

First, I want to say LifeTime has been a wonderful place for wellness for most of my membership of 8 years. But there was a change in managers a few years ago, & this club has gone downhill, particularly in cleanliness, although it is not the place it once was in general. Today was so bad I came home and sanitized or washed everything due to the health hazards. The floors in the women's locker room are perpetually filthy with huge clumps of hair everywhere & trash littered about, the walls & doors in the showers are slimy, & dirty towels everywhere. I have observed the same hair clumps on the floor for days at a time, indicating the locker isn't cleaned daily. The 1 open Spa had black mold around the water line perimeter so I left & the outdoor pool was so dirty & full of ants I could not swim laps. I wanted to stay positive & not complain, but today was unmanageable.

Additionally husband & I feel like intruders on the fitness floor because Alpha classes have taken over. We cannot use the floor or TRX apparatus most days because classes are going on, which should be conducted in the studios, where classes are held.

I have heard others discussing these issues & know they have contacted the current manager, but he does nothing. We are experiencing poor management & services but the prices have risen 2 times in the past 2 years.

Thank you for addressing these issues.

The main cardio area of this club has 13 large t?’s in its main area with not one of them showing ESPN or other All sports channels. ESPN had been on 2 TV’s for more than 8 years and now instead there is

Financial News X2

HGTV x2

Golf Channel - in January X2

Advertising TV X3 - FYI we are already members

Local News X4 these are next to each other

This is our of touch with the fact that some people who work out would like to see sports

There is ESPN in the welcome area so the Lifetime staff can watch while they are working

So in the same two weeks that my rates went up drastically (increased $70 a month) I was told that some of my yoga classes were canceled, some of my spin classes were canceled and now today I'm told they will no longer heat the pool in the winter as they had once said. I am getting disgusted at the lack of concern for the way our money is being used. I am getting much less product for a lot more money. Please reconsider these poor decisions at the Champions Lifetime club, the members are not happy.

I agree that all people should be recognized but nobody should be given preferential treatment and the endorsement of lifetime fitness. One of the posters I saw on the wall at the Oklahoma lifetime fitness so LGBT was encouraged and has a healthy lifestyle that is absolutely incorrect that lifestyle encourages infectious diseases and should not be encouraged. Why are we giving LGBT an entire month it’s not right it’s flies in the face of upstanding family values.

My personal opinion is we should not give LGBT any more recognition then we would being a ethnic member as like Italian Asian Afri-American Irish or whatever it doesn’t matter why are we giving them so much recognition. It is a destructive and unhealthy lifestyle the average lifespan of LGBT people is only in their 40s about half of the straight population