CB Residential Rentals Life Storage Unprofessional, poor communication skills,and refusal concerning my account, and the increase to my bill .

Life Storage – Unprofessional, poor communication skills,and refusal concerning my account, and the increase to my bill .

Ella Mae Betts of US

Aug 03, 2024 5:42 pm EDT

Verified customer

Featured review

This wasn't the first time speaking with this employee. From the beginning to current date. The take over was in 2021. The promotion for new customers, was one free month. I have never received a free month. My bank statements shows I have always paid my bill. I asked about the promotion for new customer's. I was told since you took over the business, I wasn't entitled to the promotion. Now you have increased my bill twice. The employee ANGELA was very upset and didn't want to hear anything. I suppose she feels that everything is her way. I will be filling a complaint with the BBB and Niagara Falls Mayor Office.

Claimed loss: The one free month $237.00. THAT I NEVER RECEIVED FROM YOUR COMPANY!!!!

Desired outcome: For starters an apology, review my account from the beginning. You will see that I have always paid my bill. I have been very nice about your harsh treatment

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