Liberty Tax Service review: deceptive business practices!

I had my taxes done at liberty taxes in san diego, california. I went in to do my state taxes only. The office submitted my federal taxes (without my permission) and now no one wants to get back to me. I still have not received copies of my paperwork (state or federal).

I've left several messages at the local office, no one returns my call. Now they've even removed their greeting.

I've called corporate, which submitted a ticket to a lady named nancy. Nancy emailed me and said that she would contact the office. It's been two months. I've emailed nancy back and she no longer returns my emails. No one is communicating.

Corporate office
Liberty tax service
Headquarters toll free: [protected]
1716 corporate landing parkway
Virginia beach, virginia 23454
Office at libtax.com

Office where incident occurred

Liberty taxes
Office address: 9350 clairemont mesa blvd ste e
San diego, ca. 92123
Office contact numbers(s) ph. [protected]