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Liberty Mutual Insurance review: Denial of a valid claim

K
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1:59 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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My sales agent, mark bigelow, from the binghamton ny office, admitted to making a serious error by not adding sewer /septic back up coverage. I requested 'full coverage" and due to his error my valid claim was denied. I am being punished for a liberty mutual employee's error. Illegal, unfair!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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M
Apr 11, 2012 7:58 pm EDT

I was hit by a person who has Liberty Mutual, the police report stated that it was this persons fault on 2 counts. L.M. will only pay 80% of damages and rental car, leaving me with a bill over $1000 for something that is clearly not my fault. What can we do to shut this fraudulent company down? Life's not fair, but flat out lying and stealing from innocent people has to stop.

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175 complaints
24 resolved 151 unresolved

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