Liberty Mutual Insurance review: Agent Robin Young claims dept. home

This is in regards to Marinna Cooper and claim # 062219120. My garage burnt down on 09/21/2026. For over a month now I have not received 1 penny in regards to the clean up or replacement of the contents. My agent Robin Young has told me for 3 days straight that the email for the electronic transfer would be sent to [protected]@gmail.com then She said yesterday that it would come from Michael. There is no Michael, ive called and called no one has any phone number or email. I know every body is always using some one else’s and can’t stand to just be up front I’ve had nothing but misleading information from on dates and times. I know have to put this Subcontractor off another week. I was told the money would be here. I pay my insurance like every one else. On time and I have been a very loyal customer. Why is my agent Robin Young now telling me that Who ever Michael is, it’s his last day in office and he moving to different company. Another family members all personal belongings was in the car still waiting on getting his clothes replaced his kids TVs etc ( my grand children). I feel that I’m being lied to and manipulated so one is not telling the truth. I want my money please and I think your agent should go back and redo the customer service orientation again. Going on 5 weeks and still not a penny. Thank you for your time from a paying customer like the rest.(is how I’m not being treated)
Marinna Cooper
4048Griggstown Rd
Calvert City, KY 42029
Claim #062219120