Levin's furniturepoor customer after sale service

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This review was posted by
a verified customer
Verified customer

do not order any special order furniture from them! We ordered a recliner in a fabric different from what was stocked by them.. When it was delivered it appeared to be exactly as ordered. However after a few hours of sitting in the chair back pain starts. Everyone that has tried the chair for more than 15 min notices this. After 1 yr, the problem still exists. This was their top of the line chair. They were notified about this problem within a few days of delivery and sent someone to our house to inspect. They found the chair to be made according to specs and refused to do anything. I contacted Robert Levin and he could care less that he has lost my business forever as well as many people i influence. Once you take delivery, they do not stand behind their products

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