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Levin Furniture
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Levin Furniture
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48 complaints
12 resolved 36 unresolved
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Levin Furniture - icon sofa purchased faulty furniture

I purchased furniture for my son as a wedding gift. It is a little over a year and the stuffing on the arm collapsed and the arm has a deformed shape. I called Levin twice with no satisfaction. My third call the manager gave me a number that was disconnected and the email that I left my complaint has yet to respond and it is over a week. They have...

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1:39 pm
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Levin Furniture - delivery

I really think if the item is damaged when its being delivered your delivery people should have to bring back a non- damaged item the exact same day. I promise you less items would be damaged. Very bad experience with Levin furniture. Also the Pleasant Hills location needs some training on customer service. The office manager was not very nice to me as a...

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6:40 pm
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Levin Furniture - king size pp generate cf pillowtop mattress

Purchased a pp generate cf pillowtop king size mattress and I noticed in a few days that I was sleeping in a valley. And when I get up it stays there and doesnt come back. Its so bad that my head, back and legs are misaligned when I am laying on it. Their return policy is 20% and you can choose another within 120 days. After going back to the store we...

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12:01 pm
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Levin Furniture - sectional

In November of 2015, we purchased a very nice and comfortable sectional with ottoman. Within one week, the ottoman broke and there was a tear on the seam to the "piano" end section of the couch. I called the service number and they came to fix it. A few months later, I noticed major depletion in the cushions and yet another tear at the seam occurred...

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10:37 am
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Levin Furniture - damaged / defective loveseat

I recently ordered 2 Love seats from Levin Furniture that were manufactured by Jonathon Louis. When we received them from Levin we did not open the packing. The love seats went to our vacation home. Upon unpacking we noticed huge difference between the 2 love seats. They looked like they were assembled by 2 different workers who did not have the same...

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8:13 pm
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Levin Furniture - box spring

I purchased 2 mattress sets and they were going to be delivered on a Saturday afternoon as I was moving into another house that day. Delivery came right in the middle with bed frames not even set up. Did not appreciate that at all. Delivery guys did not say I needed to try out beds before they left. Went to bed that evening and box spring so high I can't...

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J
11:55 am
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Levin Furniture - sealy pp generate mattress

I purchased a Sealy PP, Generate Plush, Queen Mattress and Box from the Levin Furniture Mt. Lebanon Store one week ago. Upon delivery conclusion, a strong, strong odor filled the room when the mattress plastic was removed. We aired out the mattress for 10 hours as instructed. This morning, we discovered the source of unknown 50 plus bed bug bites on my...

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4:56 pm
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Levin Furniture - lift chair/recliner

My grandma bought a lift chair from levin's, she hasn't had the chair for a month and has had nothing but problems she told them to come and get it and she'd take a refund not only would they not do that they were very nasty to her, I guess that's how they thank their customers, they won't have to worry about my grandmother or the rest of my family ever...

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8:56 pm
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Levin Furniture - furniture falling apart

My wife and I have made two separate purchases at Levin over the last year and a half. The selection was nice and the price seemed reasonable. Their sales service was friendly and didn't perch over us as we looked around, but was very helpful when it came time to selecting everything. Delivery time wasn't horrible - I believe it took a couple of weeks to...

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1:13 pm
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Levin Furniture - poor customer after sale service

do not order any special order furniture from them! We ordered a recliner in a fabric different from what was stocked by them.. When it was delivered it appeared to be exactly as ordered. However after a few hours of sitting in the chair back pain starts. Everyone that has tried the chair for more than 15 min notices this. After 1 yr, the problem still...

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6:49 am
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Levin Furniture - bed bugs!

We always have kept a clean home, that is until we received a sofa and love seat we bought from Levin furniture . We are now infested with bed bugs, we have to hire a professional to eradicate these things . It didn't take long for these bugs to become a nuisance . The sofa and love seat we purchased has fallen apart, springs collapsed, and when we called...

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1:28 pm
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Levin Furniture - the sales practices were unfair and deceptive, the furniture is absolute junk, and lavin refuses to honor its warrantee.

The love seat we purchased from Lavin Furniture is the absolute worst quality I have ever seen. We were told that the frame was solid oak and had a life time warrantee. However, the entire frame appears to be made from cheep press board and designed very flimsily. It fell apart within months of normal use. I have included digital photographs of the frame. The furniture is completely unusable. When sat upon the cushions rest on the floor. Lavin sent a “technician” to repair the frame under the warrantee who attached a 3/4 inch thick piece of pine to one of the main braces that had broke (that was itself 3/4 inch thick by 3 inch wide press board). You can see it in the photographs. It obviously changed nothing. The furniture is still unusable. Another issue is the sharp corners of the frame inside the arm rests began to print on the fabric within weeks. It is now beginning to wear through as you can see from the photograph I have provided. Not only do the arm rests look terrible, they hurt. We cannot lean against it or rest our head on it. Lavin’s final response to our request that they honor the warrantee was that “we are not going to be able to do anything for you other than give you the name and number of some technicians that could quote you a price on repairs.” The sales practices were unfair and deceptive, the furniture is absolute junk, and Lavin refuses to honor its warrantee. I will see them in court!

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9:43 pm
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Levin Furniture - not sanitizing merchandise

I feel it is time for people to know how Levin Furniture operates. I worked the company for 18 years. For 18 years not ONE piece of used or returned mattresses or furniture ( upholstery) has been sprayed with MICROBAN or tagged sanitized. It is legal to sell used merchandise with a license. But it MUST be sprayed and tagged that it was treated and used. I...

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3:19 pm

Levin Furniture - fraudulent

Bought furniture Dec.28, 2008 - no payment/ interest for 2 yrs. Furniture not delivered until Jan.17, 2009. Have money taken out of paycheck for 2 yrs so I'm able to pay bill. Have balance IN FULL ready to go early Jan. Each bill for 2 years shows due date 28th of each month. Get bill for Jan.and it shows due date for 28th. As I'm enclosing payment coupon in payment envelope, I read in TINY print "payment in full due Jan 3". It's Jan 7. Call to discuss issue with customer service, but they're only willing to reduce $1500 of interest to $900. Attempted to make my point that I didn't get furniture until Jan 17, so I shouldn't have been billed until that date; this would really result my payment being due Jan 17...2 years later. Agreed I should have been more observant regarding TINY PRINT on billing statement, however their terms were in all actuality, fraudulent. My account should not have been charged until I actually received the goods.

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12:52 pm
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Levin Furniture - they do not make good on their warranties

I bought a Sealy mattress from Levin in 2002. I am not very happy with them right now. Including the mattress I bought in 2002 they are going to replace my mattress for the fourth time. The name of the mattress I originally bought they discontinued selling.I guess because there were so many problems with that type of mattress? Well, here is my problem...

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C
7:14 am

Levin Furniture - the loveseat is delivered a month later and it breaks within 1 month

Ordered a couch and loveseat from Levin Furniture in Montrose (West Akron). Couch and loveseat were supposed to be delivered in 2 weeks. Delivery people arrived with only the couch. Said that the loveseat would be another MONTH. Called Levin, since I assumed this was a mixup. No call back.

The loveseat is delivered a month later. It breaks with in 1 month (it is a motorized recliner). No call back aafter 3 calls. WHAT A JOKE! STAY AWAY. This was the most expensive couch and loveseat they had. I understand things happen, but this is Levin wont even call back.

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6:02 pm

Levin Furniture - this is so frustraing that my 1 yr old couch looks 25+ years old

I purchased a sectional from Levin about a year ago and have had NOTHING BUT PROBLEMS since i purchased the sectional sofa.

One month into having the sectional the cushions on the sofa were worn and looked like a 25+yr old worn couch. I called customer service, they scheduled a contractor to come out and about a month later he finally decided to bring the cusion. He made it very clear that it was a problem for him to bring it out because the cusion was so large that he had to keep making extra trips (and like thats my fault?) then when he made it into his schedule to bring it he simply dropped it off and left...didnt even replace it for us.

Well about a month later, this cushion did the exact same thing. So bad that now all cushions are worn and the springs are coming through the base. I called today 6wks later to see what the status was for all the parts that they had to order, to find out they've been in and no one has contacted me. Oh, and i also found out that im getting the exact same crappy cushion THAT KEEPS FALLING APART, after they told me they were going to order us a high definition foam insert. This is the worst customer service i have ever delt with, they "cant seem to figure out" what the problem is. This sectional is cheaply made and a total waste of my money, i wish i could just get my money back. I ve talked to other people about my problem with the cushions, and it sounds a though their known for this.

This is so frustraing that my 1 yr old couch looks 25+ years old and im receiving no help from Levin Furniture . FYI...dont ever buy from their unless you want a MAJOR HEADACHE that will never go away. So disappointed and taken advantage of!

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5:06 pm
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Levin Furniture - this was the worst furniture buying experience and I have levin's to thank

I would like to discus my most recent and last purchase from Levin's. My complaints start with the delivery of my furniture. My delivery was scheduled for Saturday, 1-9-09, between 2 and 5. They arrived at 5:25 and because of their lack of experience in assembly they did not finish until 6:45. The drivers were disrespectful and rude. The hit my walls with...

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5:48 pm

Levin Furniture - this is my first and last purchase at levin

Purchased a leather reclining loveseat in April 2009, have had service twice to remove the large staples that have worked their way out. Also have ripped fabric between the 2 sections caused by the mechanisms that cause the seats to recline. 6 months old and "Chuck" refuses to have it replaced. This should not even be a question - 6 months old - shoddy work - should be replaced. This is my first and last purchase at Levin.

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4:31 pm

Levin Furniture - like I said, their company is a nightmare

This company is a nightmare. We purchased a sectional a year ago. Since week one with the furniture the cushions were already broke down, you can actually feel the springs under the cushions. To date we have had 6 replacements of cushions, every tech that comes says there is a problem. The so called supervisor CHUCK from PA doesn, t want to hear it and does not return calls and is rude. There is a problem. They will not make good on this piece of junk. Stroking us the whole time. DO NOT DEAL WITH THIS COMPANY! They sell JUNK and they do not stand by their products. I could go on and on with the people I've had to deal with. Like I said this company is a Nighmare, they should not be in business and Chuck should loose his so called job. Better take a good look at the people you have working Robert Levin and start looking at what's going on. You do not stand by your products. I would of been better off going to Big Lots. Make good on your Mission Statement. Again, Robert Levin better take an interest in your company, you are selling junk!

My complaints have been documented since week 3 with the furniture, we should of been able to get another set. Like I said, your company is a nightmare, You are ripping the people off. Do Not Buy from here. and God Bless you if you have to deal with Chuck, that is if he'll call you back at all.

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