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Levin Furniture
reviews & complaints

Levin Furniture
reviews & complaints

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48 complaints
12 resolved 36 unresolved
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J
11:47 am
Verified customer This complaint was posted by a verified customer. Learn more

Levin Furniture - Poor Quality and Service

Order furniture 12/29/21. 2 night stands and a dresser.

Arrived 1/12/21. Wrong dresser was delivered (order was entered wrong) and 2 of the 3 pieces had issues. The USB charging port on the night stand did not work and the dresser drawers would not stay closed.

Went to store to resolve. Since it was beyond 3 days since delivered, they would not correct without a restocking fee. I agreed to keep the dresser but it needed fixed. Waited 2 months for technician to arrive.

Tech arrived 3/3/22. Said he needed to order parts.

Its been 2 months since then and NO ONE from Levin has called with an update. 5 months I've had new furniture with issues and Levin doesn't seem to care. I spend more time working on resolving this than Levin.

Desired outcome: I'll reiterate what I've expressed to the people at Levin. Make this right. Either send me new pieces or expedite the service parts and process.

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L
6:26 pm

Levin Furniture - Levin Furniture Store Canton

My husband is a paraplegic from waste down. He is disabled veteran and has been bedridden since July of 2020. He is currently 73 and I am also 73 with serious health issues. End of December of 2021 to beginning Jan 2022

I purchased living room set from Levin in North Canton or Canton. (Just moved back to Ohio Dec 13). The furniture arrived today which is great. However the only way they will deliver is if I come into the store to pay balance. I dont have problem paying balance in full I have problem with the only option being to pay it IN the store. They wont let me set up account online and pay it, they wont let me give them a debit card over the phone, but yet they would take the same one in the store. To me they do not appreciate my business or loosing me as a return customer. they will let me mail check. But my community has cluster mailboxes. With the weather we have been having lately. The drifts of snow are all most the height of the mailboxes, I offered and am open to offers as of how to pay them from my home. I use debit card and money comes out immediately. if they dont get money by delivery date then dont deliver untill you show money on my account in Levins books. Shop at a place where they care about you and your return business. In my opinion and experience Levin pushes senior citizens around.Levin pushes seniors around

Desired outcome: That I can use my phone to pay in full Dont mind waiting till money posts on their books that items are paid in full Lynne A Moran 73 years old battling my own bad health. I need someone to help us Thank you

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J
9:56 pm
Verified customer This complaint was posted by a verified customer. Learn more

Levin Furniture - Credit card overcharged

I brought a set of lamps September 13, 2021 for $129.58 they didn't have them in stock I went to pick them up October 20, 2021.When I got there they couldn't find them so I picked out another set which was $172.78.They were supposed to refund the $129.58 or deduct it from the $172.78 instead they doubled and triple charged me because the salesman didn't know how work the new system they billed my credit card for $215.98 instead of $43.20.I talked to the Julie the manager about it and she said they don't owe me anything because she gave a credit of $259.16.But that was only a portion of the overcharges that was in their system they should have only billed my card $43.20 the difference of the 2 sets of lamps I called my credit card company to dispute the charges.

Desired outcome: To make sure my card is corrected when they get the dispute.

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M
4:55 pm
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Levin Furniture - Delayed delivery

Just had to reschedule another appointment for delivery on our mattress that we ordered already over a month ago no saying not till next month which will make it now 2 months since we actually ordered the mattress and is very upset about this and demand some kind of compensation either fees waved or discount!!

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M
7:20 pm
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Levin Furniture - Bedroom set

We purchased our bedroom set on mid February.
We were told that we get our stuff in March.
I stop in the store to check on it, it was then when she told us that the delivery date moved to April.
So April I stopped in again and again I was told that our delivery was moved again to June-July.
Nobody actually called us with any of this changes.
Not once.

I have the same problem with a different store and I waited 6 months so we canceled that
We came to levin with a better hope.
I specifically told the sales lady the story with the different store, and she said...levin store don't do this.
She reassured me I'll have my bedroom set in a month.
But I guess she was interested on her commission more then the store reputation or the inconvenience that we go for this.
I think a was a misleading information with a selfish internet

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W
12:18 pm
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Levin Furniture - I ordered my couch, chair, and table in October and still have yet to receive it

To start, I come to Levin for everything from tables to couches, my parents have and I always have too. I ordered my couch, table, and chair in October and I was told it would arrive in November, December at the latest. I called in December and was told January. I called in January and was told Februrary. I called in February and was told the manufacturer...

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Levin Furniture - Damaged product

I bought a Hutchison Media Fireplace and a Hutchinson Media Console 11/21/20. It was 910.00 (which may not sound like a lot of money, but it is to me). We decided to pick it up our selves. No one had told us it had to be put together if not delivered. We picked it up 11/25/20 This was the day before Thanksgiving. Not only did we have to put it together, it...

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K
3:34 pm
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Levin Furniture - Ashley sectional couch

Talk about a company that has gone from bad to worse (levin furniture). I purchased a sectional back in 2017. I also purchased a 5 year extended fabric warranty because I have kids and a dog. Little did I know that the warranty only covered "one" incident at a time and must be reported within 5 days for them to consider processing and approving. Thank you...

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L
11:15 am
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Levin Furniture - Alleged new coach from clearance dept

After less than six months, I've found my Sofa Infested with Bed Bugs. This matter has had an expensive and embarrassing impact on my life. Seeing that I was Quarantined with the infestation. The store where I purchased my Sofa is no longer in operation. Someone Really need to address my issue before other measures have to be taken. Ms Carter 216-762-4147

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C
11:18 am
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Levin Furniture - Bedroom suit

Right before u guys closed ur doors they delivered a partical bedroom suit. Had I have known they were gonna liquidate I wouldn't have excepted it. Who wants a partial bedroom suit.? Of course I can't get a hold of anyone now and I am stuck with the bill...
I would like someone to please come pick it up but unable to get a hold of anyone. Can anyone give me guidence on what to do no

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D
11:28 am
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Levin Furniture - lied about getting a full refund if didn't use guardian after 5 years

On 11-16-2014, I purchased a sectional from michael czekaj. When asked if I wanted the 5-year protection warranty, I said "no. I feel they are a waste of money." he said "not in this case because if you don't use guardian's services by the end of the 5-year contract, you get a full refund." it has now been 5 years and 2 months and I never used guardian'...

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V
10:54 am
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Levin Furniture - glass table

We ordered table told it would be in november was not ready till december. My husband goes to pick up the table and it I scratched. The store requested to him to take it that because it was on sale when we bought it. It was on sale but not clearanced or in some scratch and dent sale. We asked if we could use damaged table till ours comes in. We had donated...

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P
1:16 pm
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Levin Furniture - chair

Bought a chair with a 5 yr multi item fabric warranty. Three years later the chair fabric is peeling off of the chair. Levin says the warranty won't cover it. They only cover stains or rips. I paid $59.99 for the warranty and it basically covers nothing and the chair is peeling everywhere. What is the point of the warranty? It doesnt cover the material/fabric as I was told when they sold it to me.

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R
12:30 pm
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Levin Furniture - sectional couch

Ordered my couch on 11/21/18, delivered on 1/12/19. When inspecting the couch had a big snag in the back of the couch. Tyler the delivery man immediately called levin's to tell them of the problem. He spoke with autumn, she said they would order the material and call us to pick up and fix. We were ok with that. It is now 2/5/19 and I have never heard...

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S
8:00 am
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Levin Furniture - brizas queen mattress

I ordered a Brizas Queen Mattress and Box Spring online from Levin on July 16th and scheduled the pick up for July 31st. My order number is 0716888ZSQQ. On July 30th, I called the store on Curry Hollow Road to make sure that I would be able to pick up the order on the 31st because I had to rent a truck to come pick it up. The employee told me they would...

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T
1:21 pm
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Levin Furniture - sofa

For an entire month I had been trying to get an answer on what to do about my sofa that had an obvious defect in the material. It blistered up and then eventually tore apart. After several phone calls and emails with photos I was finally told that it is not covered under warranty and I would be responsible to pay for any repairs. The customer service i...

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L
9:17 am
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Levin Furniture - delivery of sectional couch

I bought a 5 piece sectional couch from Levin on Saturday. My delivery was yesterday. Out of 5 pieces I ended up with 1. The furniture had big cuts in them! Never received a telephone call from customer service after rejecting the pieces. My daughter called salesperson and was told he could do nothing until customer service contacted us. Was also told by...

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U
11:04 pm
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Levin Furniture - sealy gel foam mattress

I purchased a Sealy upbeat memory foam mattress 3 weeks ago..The mattress is nothing like the mattress the salesperson had me lay on in the store. When I went to pick it up there was only one salesman working had a sling on his arm, said he couldn't help with the mattress... I am a 78 year old man, when I ask who was available to help he pointed to a...

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K
2:22 pm
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Levin Furniture - service

Do not buy anything from this place. I ordered thousands of dollars worth of furniture only to have it messed up during two delivery attempts. Customer service was completely useless. I even went back into the store for assistance and because my sales man was not there, no one wanted to help me and it was first thing in the morning and a sales lady told me...

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N
10:58 am
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Levin Furniture - sofa and loveseat

we always with young kids got cheap furniture, so since the kids are older we decide to spend a little more. when we got the items we loved them but with in a few months the cushions fabric ripped thank god we have a insurance i called them they replaced them. Then i got sick and spent more time on the furniture and they started to rip again i called they...

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