Levin Furnituresectional

B
This review was posted by
a verified customer
Verified customer

In November of 2015, we purchased a very nice and comfortable sectional with ottoman. Within one week, the ottoman broke and there was a tear on the seam to the "piano" end section of the couch. I called the service number and they came to fix it. A few months later, I noticed major depletion in the cushions and yet another tear at the seam occurred. Service came to fix that and stuffed the couch cushions back to their regular shape. A few months after that, I called to complain about the repair job to the ottoman. When that was originally fixed, the guy put a "brace" across the middle and put a bunch of stuffing around it...once the stuffing depleted I then realized that they didn't really fix anything. Service I came again and had to order parts even after I asked for a new ottoman. Nearly 3 months later, I am still waiting for my parts and my ottoman is ready for the trash at this point. NEVER AGAIN

  • Updated by Brandi Hancock · Mar 08, 2017

    And once again, I've left another voicemail and NOTHING! I have a completely broken ottoman that is 1 year and 3 months old and it has even been serviced 3 times. I have since had to have my mother call because I can only call when I'm at work and I do not have the privacy to really tell these people how I truly feel. The furniture was serviced almost 4 months ago. I was told that the parts needed to be ordered. I then rec'd a postcard in the mail saying that the parts would take 4 to 6 weeks and that was back in January. No one called me. No one sent a little post card. And now I am since being ignored over something that is clearly their responsibility. Now they claim they contacted me 5 times and yet I don't have a message. At this point, I'm choking this up as a loss and I will never deal with them again.

Responses

  • Le
    Levin Furniture Feb 20, 2017

    Good afternoon Brandi. We've been trying to locate your account but haven't been able to do so. Is it possible the purchase was made under a different name? We'd like to reach out to you to offer our assistance. In order to do so, please use the link below to send us your order number and contact information. Once we receive those, we can pull up your account, review it and contact you directly. Thanks. -Kim from Levin Furniture
    http://www.levinfurniture.com/contact-us

    0 Votes
  • Br
    Brandi Hancock Mar 02, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Levin Furniture I've called daily and cannot get through to anyone. I leave a message and I have yet to receive a return call. I will NEVER purchase anything with Levin EVER again. This purchase was a complete waste of my money and now especially my time.

    1 Votes

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