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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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Z
5:46 pm EDT

Letgo phone

I am complaining because I purshased a iPhone 7 plus red from the user amber marie which was technically supposed to come today and I got scammed by her for $150. I either want my money back or the phone. I also don't understand why let go lets people like this on their app. I worked day and night for that money and the fact that I have to get scammed like that is very messed up. All I want is my mine back or I would appreciate the phone

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S
1:13 pm EDT

Letgo fake rolex

I was told by the seller the watch is authentic and he would provide me with paperwork, I met with him and gave him a money order from my bank. The watch quit working within minutes so I took it into a dealer and was notified it is from china and a complete fake. I attempted to reach out to him and was immediately blocked on both messenger and let go.

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B
11:02 pm EDT

Letgo terrible and pathetic buyers

please tell me how to spot a "Fake Buyer". A guy wanted to buy my steamer around 9:45pm, because he forgot to iron his clothes for the next morning .Really?
A woman, Shina Dee in Valencia, CA, wanted to buy and picked up my camping tent. Time and meeting place was set up 2 hrs before rendezvous. She pretended to be a very serious buyer throughout our conversation. We wasted 40 mins to wait for her. No call, did not response at all. What kind of sick person would pull this prank to other people? How to protect the Seller?

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K
9:54 pm EDT

Letgo seller on letgo

This individual gave me an unfair and misleading review. She was rude and nasty in her responce when I expressed interest in one of her items. Not knowing the worth of this item I made an offer that offened the individual. Her response was rude. Appalled I responded in an equal manner. She twisted the truth and content of our terrible encounter. I would like her review removed from my profile please. Thank you.

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W
5:05 pm EDT

Letgo 2007 ford freestyle

Hi I'm trying to post my car 2007 Ford Freestyle SEL but it keeps getting discarded, flagged as duplicated.

I dont have it listed yet. No items show up under my profile-selling. And I don't find it when I search it's name.

Can you help me?

Thank you in advance,
Wiktor

Hi I'm trying to post my car 2007 Ford Freestyle SEL but it keeps getting discarded, flagged as duplicated.

I dont have it listed yet. No items show up under my profile-selling. And I don't find it when I search it's name.
It's under name Victor
Can you help me?

Thank you in advance,
Victor

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B
3:13 pm EDT

Letgo faulty reviews

to whom it may concern,

Today I posted a lot of stuff, and almost immediately someone messaged me about a camera I posted so I answered their questions, then out Of nowhere he blocked me, so I went onto my second account and give them a piece of my mind which I regret gratefully, and then later on a whole bunch of other people message me about my products, and as the other guy I was talking about they all blocked me for no apparent reason, and then a few minutes later they are reviewed me saying almost the exact same thing which led me to believe that it's just the same person trying to ruin my page, And I believe that the reviews it gave me will ruin my chances of ever selling anything which isn't fair to me just because you got mad. I hope you can help me with this situation.

Sincerely,
Bryant Rodriguez ( AKA Barry, which is my letgo account)

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M
M
Miikla
, US
Jun 10, 2017 11:21 am EDT

Same here. Posted a bunch of stuff, someone immediately flagged it as duplicate, which it wasn't. Then, reposted and then the person (presumably same one?) "suggested a picture" would be more appropriate, which was the back side of the playing cards I was selling. so, obviously, they then *were* all duplicates, because the back side looks all the same. So took off the back side pictures and reposted... etc. It's really broken in that sense. Super new to this app, so I don't know if there's some kind of way to complain about it, or that eventually the flagging stops because there's some oversight. But it was disheartening and frustrating.

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N
7:05 pm EDT

Letgo potential buyer gave psycho review

A guy offered to buy a tablet and some lights from me. Not once, but twice he said he would meet me and didn't follow through, nor did he get back to me. I was forced to send him a couple messages asking if he was going to show up or not. When he said no the second time, I called him out saying that it was wasting my time.
By that point he had already reviewed me with one star, saying I was a major drug addict and that no one should buy from me because I would harass them until they were forced into buying or blocking me!
This is absolutely unacceptable for someone who puts in time and work into selling their items legitimately.
His name is Cody and he's from Monroe, WA. BEWARE
This happened around 7 pm today, 6/7/2017
I want this user removed from being able to buy/sell because if he doesn't get his way he will do this to ANYONE and ruin someones credibility in a heartbeat. And I want this review taken off my profile immediately.

Also, I tried to review him and all it says is that there is an error and to try again!

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M
3:41 pm EDT

Letgo old mexican money, no longer in circulation

letgo, deleted my listing of old mexican money, no longer in circulation, for collecting because they accused my bills of being fake, or no longer allowed, yet they still allow other users to sell the exact same thing they accuse me of, i report the items that are in violation, but they don't do anything about it. Letgo never returned my emails. what is this about?... is it because it's mexican old currency no longer in circulation?... you dont like mexicans?... what is going on

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P
2:09 pm EDT

Letgo unethical behavior - buyer sent money as a scam and stole $700.00

A male from New York [protected] wanted to purchase my dining table and flat screen tv. He sent me $1, 385.95 to pay for my gas, the stuff at $440.00 and the cost of sending the money. I proceeded to send the $700 via Western Union that cost $58 to send. Kept $78. He told me to send it to Thomas Portillo in College Station, Texas 77840. The cashier check was a fraud. He stole $758 from me. My husband left me with debts, I am living paycheck to paycheck. I called Western Union and they had picked up the money.

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M
4:53 pm EDT

Letgo posted item for sale and has been flagged as duplicate

I have been trying to post my truck up for sale since this afternoon. I posted it once and it sent me a message saying it has been flagged as a duplicate. It won't even show up on my profile that I have even posted it up for sale... What is going on? I even tried reposting it like 5 times now and it's still saying the same thing. I really need to post this up here. It's jpt a ridiculous price or a duplicate. Please help!

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R
1:30 pm EDT

Letgo guy sold me an iphone I cant use

The guy said it was unlocked, I went to tmobile to activate it but turns out it's not unlocked and the screen it has isn't what real iphones have. I tried getting my money back I asked nicely but the seller won't. I talked to the Apple company and they said that I could use the phone but only if the guy removes his info from the phone, I asked him to do the hat but he just doesn't reply. I just want my money back or atleast some of it.

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L
10:52 am EDT

Letgo my post was removed because it was flagged as duplicate

I posted the TV as one ad and another add with just the TV stand. I just received a message stating that "your product has been discarded: Panasonic 60 inch plasma has been flagged as duplicated".

I would like to use the same picture but different posts as I am selling the two items separately. How can I post both with the same picture without getting "flagged"?

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A
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo I am a buyer from let go, the guy name alex sold me some counterfeit coins.

Can you tell me were this guy name Alex lives in Towson I want to report him to the police . He sold me a lot of counterfeit coins . What do you need from me . If you could please call me @ home [protected] and my cell # [protected]. My name is Paul Asmussen Please help me track him down so I can turn this matter over to the police . He stole a lot of money from me . Thanks Paul

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M
9:53 am EDT

Letgo the continuous scamming

I've been scammed twice in one week .shame on me, once was with the car where I had to send Green Dot cards to pay for the shipping. for it to get to me and come to find out it was a scam. I bought the cards but I did not send the cards.
The second time I purchased the ring and drove 63 miles to pick it up actually went face-to-face with the girl that stood and lied to me about the price of the ring and I purchased it and I knew then it was a scam.

Both of these people are still out there scamming people .I would love to have the job to catch scammers because truth is truth and cheating is cheating, can I have that job please. I have told neither individual that I know that I've been scammed. I would love to turn them into the police and get them busted.
I feel if you really care about your company and really care about your customers you will help us with those kinds of things
So please tell me how to bust these people. It'll be good for you and it'll be good for me and other customers.

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T
2:58 pm EDT

Letgo letgo seller just scammed me!

I downloaded and signed up to use the Letgo App on my iPad mini. I had been looking for a used portable A/C on CraigsList and kept missing deals. I decided to give Letgo a try. I ended up finding one (had to chat, no email or phone #) and after asking about the unit, seller told me it was just missing the remote, but ran fine. I told him I was permanently disabled and could not drive and that I would have to have my wife pick it up for exchange of agreed upon $75.00. When my wife got home the Kenmore port. A/C was missing both filters and holders. I can't use this without them. (If I could find them, these parts cost over $100.00) I am assuming he either finds this stuff on the curb, parts out used units and sells filters, remotes, and other, non-obvious, parts and sells them separately. This is my first time using Letgo and probably my last, unless I find resolution. I can find no way of contacting him, except by going to his address and I do not want a physical confrontation! What is my recourse?

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M
1:00 pm EDT

Letgo a review

Hello, I was selling an iPhone 5 and iPhone 5s to a lady a couple days ago and she never showed up after many times I chatted her on the app to confirm it. After she was a no show, I told her I would have to leave and sell to someone else because of this. She was very rude to me and acted like it was my fault that she did not communicate through and acted like I should've known. She gave me a 1 star review and said I was not polite which I would like removed because I feel I do not deserve this.

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R
10:54 am EDT

Letgo bad customers giving wrong reviews

Hi I have two bad experiences among few others.. this is the bad side of Texas that most people are stupid here.
Case1: a guy. Ought an iPhone I was selling. He put his sim and called and was convinced that it's unlocked and I waited there untill he was fully satisfied. After 3 days he texts me to take it return since his girlfriend's career don't accept outside phones and they need to. It from that carrier only. He accepts that it's not my fault but he wants me to take return? Why would I? He changed his review from 5 stars to 1 star and lied about me..
Case 2: another guy pings me on alll my items low. Selling them so bad. I tried to give him one deal but he didn't maintain the schedule.. then he again offered me on my another item, I told him to reach me only if he is ready to buy. He straight away gave me a bad review and 1 star Liebig about me in it..

I would like LetGo team to please remove these two reviews... it's hurting my account...
My letgo name is: Reliable Dealz

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B
4:12 pm EDT

Letgo harassment

The user Apollyon LLC acted very immature after i denied there offer, told me what to do with my item i was selling saying to just junk it, stalked both sites i posted my car on and made up a lie saying i pulled out a gun and robbed them. I find that very unprofessional and i don't appreciate someone trying to make me look bad because they were unhappy.

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D
10:07 am EDT

Letgo letgo

Hello Letgo team,
I absolutely admire this app, I have the opportunity to sell gently used articles such as my clothing I don't wear anymore. I treat all my consumers with respect. I had 5 stars because I had a few successful transactions. I do have one request. If it is possible to remove a scammers bad review which dtipped my 5 stars to a 4 star status. I would like to continue using this app with my true status. My account is DianaDiana [protected]@hotmail.com . And the scammers profile of 2 stars is Jackie. Please let me know what happens next. I reallt appreciate if this review can be removed. I can provide you with the full conversation.
Thank you,
Diana

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K
6:19 am EDT

Letgo discarding items

Stop discarding my item. I don't have a different account, I haven't posted it twice, stop discarding it. There's no reason to discard an item i'm trying to help mothers buy for their newborns. Like no reason. It's not in appropriate, it's for the benefit of our youth and your future employees today so learn to read and observe a little more or turn it off.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

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