I am a senior and expected this to be my last purchase of a couch. I noticed that nails were coming out of the frame underneath the seat pillows. I contacted Leon's Newmarket store. They told me to contact Zuchora. I contacted them on January 28, 2026. They only deal with stains. I contacted customer service and they said the couch was no longer under warranty! I have owned many couches in my lifetime and never have I seen nails coming out of the frame. This is definitely a defect! I want somebody to come and look at the couch.
Claimed loss: $2150.00
Desired outcome: New couch and chair or my money back.
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