Lensabl
Reviews and Complaints

Sketchy company to deal with. I ordered 2 pairs of glasses last year. I loved them, but was frustrated that I need to clean them several times throughout the day or I won't be able to see out of them from all of the dust and smudges. I assumed it was me. Now onto my newest pair of glasses, I bought frames and ordered lenses with polished edges. The edges were not polished at all and the lenses were wobbly and loose in the frames from being cut incorrectly. They are redoing them, but insisting the edges were polished instead of owning that I paid extra and it wasn't done. Now I am wondering if my 2019 pair were actually the premium smudge-proof that I ordered considering I constantly can't see out of them from all of the dirt and smudges. I've never had glasses before that if I don't clean them throughout the day, by the end of the day I can't see out of them. Shady company. Clearly they charge for premium lenses and then do the cheapest product to pocket the money. Plus it takes forever to actually get your glasses. Waste of time and money.

I do a lot of online shopping and am satisfied with services. I ordered lens replacement for my existing frames with this confidence in mind. With Lensibl, my trust is shattered. I believe trust is a matter of keeping your words. I sent the frames which were received at Lensabl on 07/26. Following up online, it shows that the product will be shipped in 6 days. After a week, still it shows the 6 days! They could say that delivery takes a month, a year, or whatever, instead of setting expectations that they cannot meet and that would have been fine. I emailed them and after a few days I was informed that there was a production error and the lenses shall immediately be produced again and be shipped in 3 days. There is nothing up to now. I prepaid $532 for such a service. I'm not sure how they feel about such performance, but I will be forced to claim return of my frames and request refund soon. Not sure if they send the right product, per my order, even if they manage to ship immediately, but I will get back with a comment, whether positive or negative.

This was the worst experience I have had with a company that I have purchased a product from. It was the only option I had for my Bose glasses to get lenses installed in the frames. It took several months for me to get my frames and lenses back, including one time where they shipped me the wrong frames and lenses. This very much concerned me as the Bose frames are very expensive. They also could not seem to understand that the Bose frames allow for the lenses to be interchangeable, and I was ordering two sets of lenses. I had several communications with them until they finally figured out what they needed to do. And most importantly, the main issue with this company is that there is no way to communicate with them except via email. This makes it incredibly hard to straighten out issues and left me with the sense that I would never get things right or possibly never get my glasses back. And finally, when I did receive them, the lenses I received were not the type of lenses I ordered. Please be very aware if you are thinking of using this company for your lenses.

I really like using *** for lens replacement. It's easy and cost effective for me. This is my 2nd time using them to change lenses to my updated vision Rx. First time I tried them was during the pandemic and it was seamless. Plus I loved that I could keep my original frames. This last time everything went seamless with my first pair of frames, but with my 2nd pair of frames, those broke in their lab. I really appreciated their customer service as they allowed me to order a new pair of frames at no cost to myself. In due diligence fashion, I contacted my optometrist regarding my initial purchase and included that receipt in what I spent and found alternate cost equivalent frames. Being online, there wasn't a whole lot of communication as to when my order would be received; so I just waited it out as I still had my other pair. From the time I sent them the link to order the frames and returned to me with new lenses, it was approx. a month or so. For me- that was great customer service as they made good on the damage done to my original frames. I will continue to use them and recommend them for replacing my lenses.

I was excited about Lensabl, a company that could fulfill a new eye prescription into my old frames. My disappointment initially came when I thought my sunglasses would be replaced with the progressive lens (remaining sunglasses) but instead they was transition lens. I had ordered two pairs of glasses (thank God they included the original lens into the sunglasses so i can try to switch them back). After several emails, customer care's resolution was to offer me 25% off sunglasses if I decided to order. Which seemed to add insult to injury. I had already spent a small fortune on two pairs... (they said it was my fault because I placed the order for transition lens) - ok, then I tried the transition glasses and the prescription is significantly off. Since i have a brand new from a fashionable brand, i could compare my brand new pair of glasses vs. Lensabl. Both pairs from Lensabl have not been adequately adjusted. I would say to anyone thinking about Lensabl to pay close attention to the process of your order and know that customer care is via email and there is a delay. Lastly, I just would not order again from Lensabl. I definitely, have buyer's remorse, a costly mistake.

I've been a customer of Lensabl twice in the past and had a great experience. This time has been pretty terrible. I don't know what happened but I won't be coming back. I submitted my order August 25th and two months later my account status still says "arrived at lab, working on it". It is in red letters meaning something is wrong. I got zero notification, have no idea what's going on, and when I call I get an automated response that no one can take the call. I emailed and got a blanket response. The first time I thought it was a real response. I gave it a week and nothing changed. I emailed again a week later and got the same response. I waited again and got the same response, literally 5 weeks in a row. I left a message on the voicemail and complained about the responses via email and still the same response. The responses claim that my glasses will be done and shipped in 2-3 days. I'm convinced they just took my money and I'm not going to be sent my glasses. I'm going to another store and getting my prescription filled there and I feel like lensabl ripped me off. Going over the refund terms but considering what has happened so far I highly doubt I'll see my 300 bucks again. Really sucks...

I ordered replacement transition bifocal lenses for existing frames. After receiving the glasses back, I immediately noticed that one of the nose pieces had been considerably weekend. I also noticed that in one of the replacement lenses the transition from distance to reading was too high on the lens and distorting my vision while driving. About 3 - 4 days after receiving the frames back, the nose piece completely broke. I contacted Lensabl Support and inform them of the damaged frame and that one of the lenses is a problem. I received communications indicating that they would resolve the issues, but they never have. I purchased a pair of replacement frames from Poshmark for $42 and I asked Lensabl to cover this cost (retail cost new about $200). They said they would, but never did. I asked them to replace the left lens that was causing the problem with the transition, and they haven't responded. Basically, their Customer Service sends you nice messages, and does nothing. If the glasses that you receive back from them are perfect, great, no issues. If you expect any type of customer support following the sale, forget about it. They'll just waste your time exchanging emails, telling you that they're very concerned about getting everything right, and not doing anything..

I ordered a set of lens for my Bose Tempo Frame glasses on October 2. Price was $257.00. Lensabl stated the time to process my order would be 3-4 business days. I sent Lensabl my frames for them to install the lenses which was received on October 12. On October 22,2021, I received an email from Lensabl saying they could not complete my order because I asked for bifocal lenses, this issue should've been identified on the order directive instead of waiting until Lensabl receive the frames. On November 23, I contacted Lensabl for an update on my frames & lenses and again I was told the order would be completed in 3-4 business days. I then asked Lensabl to cancel the order and to send my frames & money back. They said they could not cancel my order unless they charged me full price. If the lenses didn't pass *** inspection, the customer should've been notified and given the opportunity to either continue with the process or be refunded the cost and frames before production of the new lenses began. Two months is a very long time for a supposedly accredited company to fulfill a order for lenses especially when the company sell the same frames that I'm sure they performed this order before. Lensabl should've at least provide more updates on the status of the lenses to ease the customer concerns.

It took way too long to get my frames sent back with new lenses. The instant message feature and voicemail systems are pointless as they direct you to email. If a company refuses to communicate in live time and in person, it makes the customer feel as though customer service is not a priority from the business. *** offers a tracking system that shows the progress of the customers' orders, yet, in my case, it was extremely inaccurate and clearly not being followed up on. Lensable claims that my lenses didn't pass *** on two occasions. The first time took over a month to receive notice of the delay. It was over a month longer before I was finally emailed (after multiple attempts to contact someone at Lensable and calling my credit card company to retract the payment) to explain that the second set of lenses also failed inspection. After reading many of the reviews, it seems to be a common issue - which makes the customer doubt the validity of the reason for the delay and wonder if it might be more of a throw down response for untimely processing of an order. Once I finally received my order, I have no issues. The replacement lenses are exactly what I ordered and have eliminated the need to have my arms surgically lengthened so that I can read up close. The end product and pricing is good; however, Lensable needs to work on their communication with customers, and overall turn around time on orders.

Prescription was right on, can see clearly, but that is where the positive features end. I sent in some Razer Anzu Bluetooth frames so I can get prescription lenses that also auto darken in sunlight and I don't have to swap lenses out between the clear and tinted provided with these glasses. Firstly, I was disappointed that the right lens installed in my frames is loose. It wobbles around and makes noise because it is not a snug fit. It feels like it can pop out of the frame at any moment. The left lens is perfectly snug and not going anywhere. Secondly, the lenses look nothing like the tint color I selected. Just looks dark like regular sunglasses when in sunlight and not at all like any special color like was offered and ordered. I was left without my glasses for over a week, maybe two, because the online chat lady said I would get the best fit by sending the frames in when I could have just ordered the lenses separately and had them shipped to me to replace. These glasses are meant and made to be able to swap out the lenses by the user after all. The fit of the right lens is horrible and I can tell there was no QC as simply cleaning the lens reveals how wobbly and noisy it is moving around in the frame. I will never waste my time shipping frames to them again in the future, there is no benefit to this as a feature for "best fit" of the lens with the frame provided. The prescription is good, so they got that part right.

In 2020 I got a new vision Rx and decided to use LENSABL to just replace the lenses on two pairs of Ray-Ban prescription sunglasses and was very satisfied with the results. Now I got a new prescription for my eyes and again ordered from LENSABL to replace the lenses of one of the Ray-Ban, and since the second pair I owned was getting old I decided to purchase a Ray-Ban frame from them along with new prescription lenses for nearsighted. And I also ordered two replacements for progressive pair of eyeglasses I was using daily. To my surprise, when I got the order, I quickly noticed the Ray-Ban frame was not authentic but a knock-off easily spotted. The lenses itself are alright, but the frames are totally unacceptable. Why do they need to do that damage to themselves. I don't know, but I should have just sent them my old worn Ray-ban frames and got only the lenses replaced. They lost me as a customer. PS: Also, one of the progressive eyeglasses had to be returned for evaluation since the prescription wasn't done properly and the middle of the lenses were not letting me see correctly. I was asked many times by the support specialist on emails to send photos of myself looking at the camera for him to get a proper idea. I didn't mind the request the first 3-4 times but after that asking for more was just ridiculous, and since I ordered these pair in November and finally got the repaired unit in February, I was just not happy, sorry.

I do not recommend this eyewear service. I will review what happened. First, there is no communication about what you are looking for. I was getting floating sunglasses with progressive, polarized lenses. As you can imagine, these aren't cheap. The first order was delayed because of a lab issue, but I was notified. No problem. Then, I receive the glasses and they are really messed up in that I can't see anything using the bottom half (close vision). So, I have to contact them, ship the glasses back, and then wait. I explain that I just want a prescription up top and no prescription down low so I can see things like my phone and the speedometer. They don't really do anything with this clear request. After hearing nothing from them for three weeks, I have to reach out to the CS Rep and again, and he blames the lab. I don't understand if their lab is in-house or not. I suspect it isn't, because you would think they would know what is going on. And it is odd that three weeks would go by and no one would reach out. So, I finally get my glasses after a month and of course they have a weird lower prescription that allows me to see distance (up top) and really close up (like 12 inches or closer), but that lower part of the lens doesn't allow me to see anything about 5 to 1 foot away. Kinda all the stuff you really need to see in life - computer screens, the aforementioned speedometer,...I will not use this eyewear service again, especially not for premium prescription sunglasses.

Began my challenging odyssey with an order placed on June 14, 2022. Had a few early questions regarding the process, as well as one related to the level of tint in the sunglass lenses I ordered. The Customer Care team was quick to respond and super helpful. I received my order today, August 18, 2022. Why did it take nearly two months to return the finished (albeit wrong and problematic) glasses? The initial pair I sent was broken by the lab, so I needed to secure a new pair from the manufacturer - a process which, I'm confident, was only completed because I made an absolute pest of myself requesting updates. Over the last several exchanges with Customer Care, I pressed for a credit covering the cost of the glasses the lab broke and the lenses/labor, which I thought seemed especially fair, given the timeline. But each conversation went nowhere with the rep suggesting the order was progressing and never defining any credit process, leading me to believe the company isn't in the habit of issuing them. Fast forward to today, when I excitedly opened the branded box only to find the tint intensity of the lenses is wrong and the temples are notably bowed, completely changing the fit. While awaiting the next outreach from Customer Care, I decided to do some online research and arrived here ... appears my experience is not unique; also appears the company pays attention to these reviews. So, I'm simply asking you to issue a credit so I can put this behind me. Thank you.

I was excited about using this service, but I should have done some research first. I placed my order on February 2,2021 for replacement lenses for my glasses. Lenabl received my lenses on Feb 8. I would check their website to check the progress, thinking it would update because it said "days to ship 6 business days". After 6 days the website did not update. I've send an email (they have delayed responses) and was told my lenses failed inspection and they would have to make them again. This was more then 8 days of having my frames. After numerous of emails the only response I would get is "I apologize that you order is taking long. Your lenses go through a process" and all that other stuff they have to say when they don't have a true update. After 26 days of having my order, I went to their Facebook page and notice the comments was filtered out. I made a comment under a post that they had my order for 26 days, then I got an email about 6 minutes later. I went back to their Facebook page and ask why do they filer out their comments and then they disabled them. Later in the afternoon I got an email saying my order is complete and I will receive an email with shipping information. I don't understand how they are so slow with responding to emails but was so quick with social media post. I WOULD NEVER RECOMMEND USING THIS COMPANY TO ANYONE! I rather go back to paying over $300 for my lenses and getting them back in 7 days with the eye doctor I go to, then to pay less then $100 and waiting almost 30 days. Cheap is not always good.

Hi first of all I don't like to give negative reviews but unfortunately I'm doing this one so other people don't have the same problems I send a brand new frame to lensabl (DKNY) ,everything was fine,I was very excited to received them back but once they arrived the frame was bent and one lense have some kind of bubbles but I was surprised with the frame temple and where the lenses go because it was bent,esthetically looks bad,I send them prove,and they told me to send them back so they could be inspect and if there were any problems with the frame they will be replace, once they received the eyeglasses I contact them to know about the status of the issue and they send me an email telling me that the lenses will be replace but the damage on the frame temple was not caused on their lab because they don't touch this area, they basically are saying that I send the frame on that condition something that is not true because that was a brand new frame that have been never used,it was very disappointing because I recommend the company but now I have to let them know about my experience with them so they don't make me responsible for any problem or damage for referring them to lensabl, the company has to be more professional and assume responsibility for any damage cause to a brand new frame or any frame that they received in good condition, right now I'm still waiting for they Redo process but for me is a waist of money because they damage a brand new frame, the frames came like they were forced and even they are not assuming their responsibility about the damage caused to the frame I was even considering to buy eyeglasses with them but with this experience I don't think so,I should read all the reviews before sending them my frame,blessings

This company is a horrible company. I have never in my shopping experience come across such a dishonest company. Please do yourself a favor and do not do business with them. If there is an issue with your order of any sort (and this is common with even the best companies), they will make the process extremely difficult, if not impossible to resolve. You might get enticed by the low prices and the positive reviews but trust me, if you have to deal with a return, replacement, or any other issue you will understand my disdain for this company. Also, they do not allow returns for refund. Beware of any company that does not offer a Money Back Guarantee. It's a sign a company is only after your money and nothing else. In my case they sent the wrong lenses (not polarized) and installed them improperly (the lenses rattled). The quality of the lens cutting was beyond horrible. I just can't see how anyone installing the lenses would allow them to leave the lab like this. And the fact that my lenses were not polarized and the company insisted they were is yet another sign of both incompetence and arrogance. I did not want to go through this process and risk yet another round of their abysmal service and product so I requested a refund. After a few phone calls (hour long waits) and several condescending emails, I was informed a refund is not possible. I have zero trust or faith in the company to fix the problem and just wanted to cut ties and move on. But they won't let you do that. So I had to take it up with my credit card company and fortunately after the formal dispute process it worked out in my favor. Even after my credit card company reversed the charges, the company billed my card again. They billed my card a second time after the credit card company reversed the charge. What a horribly dishonest and greedy company. Please, don't get suckered into giving your time and money to these people. They are simply not good people.

Long ago, about 20 plus years I went to the little optics shop in the town I worked to purchase prescription safety glasses for my work. While having good safety glasses was a privilege, I couldn't help but notice an advertisement in the optics shop for Hugo Boss prescription glasses, and sunglasses. At the time the price of Hugo Boss was out of my budget. I always made it a goal, one day I would own Hugo Boss custom glasses, or at least a pair of sunglasses by Hugo Boss. Over twenty years went by; the tiny optics shop closed down, and I forgot all about Hugo Boss glasses. Then one day I found out about Lensabl on line eyewear shop. I wanted to purchase a set of Bose Tiempo sound glasses. And Lensabl is the only company Bose trusts to build their sound glass line. While I was waiting for my Bose Tiempo, I decided to discover which other products Lensabl had to offer. That's when I rediscovered Hugo Boss prescription glasses. I ordered my first pair; and I was so happy.Lensabl made my Hugo Boss prescription glasses perfect. My Hugo Boss glasses are feather light, and beautiful. I enjoy wearing, and seeing through my new Hugo Boss prescription glasses so much. Lensabl made the whole process so easy too. I uploaded a picture I took of my current vision prescription from my eye doctor. Lensabl had me upload another picture to determine my pupillary measurement. The software, and easy instructions made everything so effortless for me. In about a week to ten days my dream of owning Hugo Boss prescription glasses was complete. I was so happy with my purchase I ordered some Hugo Boss prescription sunglasses. I chose Transition Active Wear, with my Progressive Bifocal prescription, and permanent scratch coat protection. Not an easy pair of glasses to make, but Lensabl made it look easy. This combination was probably not available over twenty years ago when I first laid eyes on Hugo Boss prescription glasses. This made waiting so long to finally own Hugo Boss sweet, and pleasant. Yesterday my new Sunglasses by Hugo Boss arrived, and I'm so very well pleased. The work Lensabl did in constructing my Hugo Boss glasses is flawless. The prescription is so crystal clear, the Active Wear Transitions is phenomenal. The Hugo boss frames are classy, becoming, and feather light comfortable. Lensabl is a first class, on-line optics company. Lensabl a company quickly changing how eye care of the future will prevail. Please keep Lensabl in mind for all optics, and eye care needs.

I sent three pairs of glasses to Lensabl, order process starting 12/06, today being 03/06. The problems started right away. They used the incorrect coding for billing. Drawing funds from my HSA rather than FSA. Customer service contacted me on 01/28 to inform me that one pair could not be completed. They did offer to make lenses for another pair or I select frames from their inventory. Not knowing the quality of their products; I requested they return my glasses and I make a decision from there. They returned the pair they couldn't complete without the original lenses. Quick note, this pair was brand new and I was converting to sun glasses. The other two frames I sent in would ship 02/10. Upon arrival I was impressed with the quality. I was disappointed that only one pair was completed correctly. The other had the lens order for the set they could not complete. Their customer service does a great job at answering one question at a time. I wanted to know where my original lenses were and if the not RXable pair resulted from the misapplied (single vs. progressive) prescriptions . Here's what their lab stated on 02/22, "Unfortunately that frame was not rxable; not with limitations to the lens type. However if you can have them sent back with the attached return label we can see that the correct RX gets used on the pair." A bit of a convoluted answer with no answer as to where my original lenses are. On 03/03, they agreed to refund my money for one of the orders. Lensabl still having the coding wrong; that refund went to the wrong account. On 03/04 they sort of disclosed the fate of my lenses. They returned an answer cut from their terms and conditions, "In making your brand new specs, the lens production process involves removing existing lenses from your frames...not liable for damage...There are instances where your original lenses may break during the replacement process...your lenses may get damaged and may not be returned to you." Okay, got it, but what about the instance where you deem a set not RXable? The very first line of their reply implies that hey are returning usable glasses to you, right?. The rest states the potential pitfalls which I think we also get. So, if my glasses were deemed not RXable and never went to production? Where are the lenses? The lawyer in me would suggest they (or you should) read their terms associated with, "Frames that are not Rx'Able." Where they state the glasses will be returned to you, but say nothing about the lenses. So realize that Lensabl reserves the right to receive a brand new set of glasses and return them to you useless. I'm willing to pay for the one (1) set of three (3) they got right. The others I clearly have a problem with. Does Lensabl have processes in place to make sure they get your order right? Yes, they send bags, each with the printed prescription on them. You also submit photos for pupillary distance (where you are wearing the glasses which will receive the lens order) which are attached to your order. I state this because none of it matters if the lab technicians are inept, and not responsible for damage. Many developing companies have hiccups along the way. Note that the request for this review was sent by Lensabl when I had yet to receive a product. They have been awarded plenty of chances to realize they should not charge me for their mistake.

Don't do business with Lensabl unless you want to be frustrated through the process and in the end, get a inferior product that you won't be returning. I placed an order and shipped my Bose Tempo frames to Lensabl's lab to have some prescription lens made for the frames. Promises from lensabl are similar to many complaints here. They kept saying 2-4 business days because the lab saw imperfections in the lenses and had to do them over again. 2-4 days was their mantra until over a month and a half later, my frames finally arrived. I looked at the mailing label of the box and it had the address of the lab Lensabl used so I looked up the lab for complaints as well. The lab has plenty of complaints ranging from having an incompetent staff to not enough staff to keep up with the work. Ah-haa! I can bet that the 2-4 business day repetitive coverup lie Lensabl tells us is because of the crappy lab they use. So maybe it isn't so much Lensabl as it is their choice of lab they use. Still, the constant 2-4 business day promise and the repetitive excuse of the "lab wants them perfect or they won't send them" makes you think that incompetence and not enough staff to keep up with the work load is definitely at play. If I was a betting man, I would say the 2-4 business BS, is BS. When I finally got my frames back (actually thought they were foregone, stolen, or broken...gone), the left lens had three tiny imperfections in the lens. The Transition 8 film is not as dark as what the pictures show as well. Of course, lensabl asked for me to take a picture of those tiny imperfections in the lens so they can determine, from a picture taken from my iPhone, if they are imperfections. I just about fell over laughing! Are you kidding me? How would I do that? Can you imagine trying to focus the camera lens and moving the glasses around so that those 3 tiny imperfections show up? Lol! The imperfections can only be seen when you put the glasses on and that should've been caught by those diligent quality freaks at the lab! So no pictures were sent because I know what they would have said -"the lab told us everything looks normal." :-) Of course, they asked for pictures of the transition 8 lens in the sun that clearly showed how transparent they are in full sun. They did not darken according to the pictures posted on lensabl or the transition 8 site. So, I told them about that and do you know what they said, yup, "take a picture of it." So, I took some pictures and sent them in. And do you know what they said, "Our lab said they look normal." Lensabl is joke and their lab is a joke. They hide their incompetence and string you along with empty promises taking your money and your frames hostage. If you choose to do business with them, DONT SEND IN YOUR FRAMES, unless you're willing to forgo them. My recommendation is to boycott this business and look at it elsewhere. Put your money towards an organization that doesn't put up a front that all is well. Work with a real organization that actually cares about you and their promises. That isn't afraid to tell the truth about why it's taking so long. The way they string you along to hide their incompetence and understaffing is simply a bad business. Nothing illegal but definitely a bad business that delivers a poor customer experience. THATS THE CATCH FOLKS. ALL THE RESPONSES, ALL THE PROMISES, are a flat out lie. Lensabl has decide to business with an incompetent lab that is understaffed and over worked. They aren't redoing your lenses! They are simply BACKORDERED and when you're lenses come out, they are shipped right to you to let you deal with whether it was good enough and DARES you to send them back. For me? Crappy lenses and terrible transition product? I will simply never order from them again. They take your money, feed you lie after lie, and send you a product that is less than satisfactory. After all the trouble, they know you won't be sending them back. Boycott this company. Read the reviews. Over and over they say the same thing. And over and over Lensabl gives their "pat answer". It is a coverup of incompetency and just a bad way to do business.

In my 40+ years of ordering merchandise via mailorder and online, the worse experience I've had with a vendor was with LENSABL. Truly horrible! Total waste of time and money. I joined Lensabl+ ($125.91 paid with MasterCard on May 5th), and placed my first order (the membership includes one set of lenses, plus I did an upgrade, so I paid another $61.24 - using PayPal on May 7th). I shipped my frames, expecting them to be back (as stated on their website) in a week or so. A few days go by, the status on the website would say, "your order ships in 6 days", then "5 days," then "4 days," then "6 days," then "5 days," then "4 days," then "6 days," then "5 days," then "4 days," then back to "6 days." It did this for a month. And guess what? When I tried to contact them, they would respond like nothing is wrong, saying, "your order is just simply being redone because it did not pass *** When I finally got the glasses a month later, I can see through them. But things are just not sharp. When I tried to contact Lensabl, it goes back and forth in emails (because they don't have a phone number). They finally call me. But because they called from a NON-CALLER ID number, my phone blocks it. I confront them about it. They say they don't give out numbers. So I offer to buy them a BURNER number. They finally give me a number. On the phone, Rudy Widjaja is very calm and tries to convince me that the prescription I gave them is wrong. Yes, he tries to gaslight me. Making me think the prescription I gave them is wrong or that the doctor made a wrong prescription. I did send a photo of the actual prescription My wife tells me, "go back to your eye doctor, give them the Lensabl lenses, and have them compare it to the prescription." So, I go back to the doctor, and guess what? Lensabl made the lenses too strong. I write to Lensabl (because the phone number they gave me no longer works). At that point, Rudy Widjaja wants me to ship glasses back so they can redo them. I tell him no. I want a refund. It took them 2 or 3 tries to make wrong lenses. And shipped me wrong lenses. I am not going to wait another month for them to mess up again. I lost trust in them because #1 no number to call; #2 delays after delays; #3 lying; #4 making the wrong prescription; #5 gaslighting me. As of today, they still refuse to give me a refund. I have filed a claim with the credit cards (which is a long process). As I said before, my 40+ years of ordering things in via mail order and online (and BTW, I have over 2000 positive transactions on Ebay), this is by far the WORSE experience I've EVER had with a vendor. But wait there's more... As I was saying, I had just joined the Lensabl membership and had just sent them my first pair of frames. Excited about the idea of having lenses done (at about 30% discount) within a week, I sent them a SECOND pair of frames within days of sending the first pair ($184.00 paid through Affirm on May 15th). YES, this is now a SECOND order I placed before I even got the first order. So, just as the FIRST order was showing the status on the website as, "your order ships in 6 days", then "5 days," then "4 days," then "6 days," then "5 days," then "4 days," then "6 days," then "5 days," then "4 days," then back to "6 days," the same started happening with this second order. After 4 weeks, I received the first order, and the lenses were done wrong. After taking those lenses to my doctor and confirming that they were in fact done wrong, I asked Lensabl to cancel this SECOND order. Rudy Widjaja claimed that the lenses on this SECOND order were done and would be shipping within 2 days. Too late to cancel. I told him that if they arrive, I will return them. This was on June 8th. For the next few weeks the status on the website simply said at "at the lab." For weeks after June 8th, Rudy Widjaja kept insisting they were being shipped in 2 or 3 days. They finally arrived on July 2nd. Also poorly made. I am popping out the lenses and sending them back. I told the service has been unacceptablel. Even dangerous. I shoudl have a full refund of all the lenses, and of the Lensabl+ membership fee. Rudy Widjaja at Lensabl claims they can not issue a refund (on any orders) since these are "custom-made" lenses. However, he did mention that this SECOND order was delayed because on June 17th, there was a "breakage." And they had to do them again. Interesting, because that is more than a week AFTER I had told them to cancel. Lensabl is NO example of a great service provider. Not at all. Just do some digging on the internet. Lensabl has done some damage control by having some positive (and fluffy) articles published that seem to rank high on Google searches. So at first look, they look like a great new company with an excellent service. But keep digging further in, and you find the info they are trying to suppress. Many angry customers. They are a waste of TIME and MONEY, with horrible customer service. There are serious issues here: -They do not have a phone line to reach customer service. For a healthcare device provider, this isn't good. -There are no accurate updates on the website. The website has a lot of bugs. -They claim lenses are done in one week but take over a month (7 weeks in my case). - They have boilerplate or automated responses for most questions. -They lie about the status. And gaslight you (the customer). -They make and deliver a poor quality product. Then refuse to issue refunds. They are not selling custom shoes or pants. These are glasses one needs for seeing. Walking and driving. Lensabl is putting people's health and safety at risk. My impression of Lensabl is that they are like a lot of start-ups. They have resourced cheap labor and materials. By making a good-looking website and pseudo infrastructure, they are selling a service that a lot of people desperately need, especially during COVID-19. Like many poorly executed start-ups, they are promising big, and then trying to figure out how to deliver after they get the money. They need to sell the idea to investors. One of the best ways to show profits is to have a subscription-based product (this is where the membership comes in). Another way to show profits is to have cheap labor and materials. And another way is to figure out a way not to give refunds. If they can keep all the money coming in (or delay the money from going out), they can show growth. Everything looks good on paper. For all these reasons, I will be filings complaints with: American Academy of Ophthalmology complaintsboard.com Public Citizen Calfornia Department Of Consumer Affairs Federal Trade Commission

1/1/22 Placed an order online for replacement of existing lenses with prescription(provided) single focus lenses, paid for express overnight *** service- Order# ***- 1/4/22 Confirmed receipt- Website states average processing time 4-7 business days 1/12/22 No communication or status change as per acct so I sent an email 1/12/22 Rec'd reply via email- would get with lab mgr to provide update 1/13/22 email again because acct status didn't change, rec'd reply it would be 2-3 business days 1/18/22 No Status change on acct-no update- I emailed again for status- I did not receive a response 1/19/22 No Status change on acct-no update- I emailed again for status- I did not receive a response 1/20/22 No Status change on acct-no update- I emailed again for status-I did not receive a response (13) business days being in possession of my frames 01/21/22 As per my attached chat with Customer service rep- I requested my frames be put in the mail TODAY because I have no faith or confidence in this company, am very frustrated and just want my $300 Prada frames back so I can go some place else, I am local so I offered to come pick them up and was told that was not allowed nor could they guarantee my frames be mailed today. 01/21/22 Still waiting on lab response. I ordered glasses online from the *** on the same day and I received them last week after international shipping and customs clearance. This is going on (13) days with no progress and this company is in the same city. I am deeply upset regret that I ever sent $300 frames to this company. I just want my order completed with the next (2) business days and if not. I want my frames returned and I want a refund of the services they did not complete. I am sorry I found all the negative reviews AFTER I sent my frames to this company. I highly discourage anyone from doing business with them ever.

Four pairs of frames were sent in at the beginning of the month. A short delay occurred b/c I needed to enter the PD numbers (which I did). However, I was soon made aware that the prescriptions I'd sent in (pdfs of the paper prescriptions from our doctor) were not being followed correctly. As soon as I saw this, I responded to the email and got no reply. So I called and called until I got a live person; and, that person confirmed for me that they were using the same prescription for all four pairs of frames (rather than one prescription for two pairs, and another prescription for the other two pairs). Then, they had the audacity to blame me for this mistake, saying I must've "entered the information wrong in the grid." However, the photos I was sent of "the grid" were handwritten by a lab tech THERE. I only sent the paper prescription pdfs. Then, I had to go through the process of trying to get the order halted because it was being done wrong! Since then, I've been assured that the pupillary distances I entered, and the prescriptions are correct, and the glasses are "in production." However, there is no update (the website 'live tracker' doesn't work) and I have to keep chatting/emailing. At this point, our frames have been there the better part of a month, and still: NO GLASSES. I used this company because the single-vision prescriptions weren't complex and they promised a quick turn-around. My husband and I need these glasses before May (we are leaving town), but the company isn't doing anything but telling me that they "put a rush on it." Yeah, right. It's been 3 weeks, and we still don't have them. Plus, we're literally in the same state - it's not like the shipping distance has anything to do with it... I have zero confidence that we'll get our order or even our frames back, at this point. They owe us completed glasses, or, all our money back and all 4 pairs of frames in perfect condition.

Took over two months for my lenses to be replaced in my frames, customer service is not good, they do not answer the 800 number only Communicate email Order #XXXXXXXXX I sent my glasses in on October 11 to have the lenses replaced I just received them December 16 it seems they said my glasses broke and they needed to re-order a new frame and needed to know the brand and model number which tells me they probably lost my glasses I was very understanding until I got my glasses sent to me and the lenses are so defective with bubbles in them I'm asking them for full refund they never answer their 800 number they'll only communicate with me through email and it's getting so frustrating as these are my reading glasses and I did it with payments through a firm I have been more than patient with with this company I've used them before and had no problems whatsoever but to me this is really unacceptable two months to get them and then when I get them the lenses that I paid *** for that they gave me 10% off than 15% off I finally get the lenses and they have imperfections in them I contacted them through email they told me to send a picture of my lenses I'm just asking for a full refund so I can go to a freestanding vision store and have my lenses replaced I need my reading glasses.I feel they keep dancing around this issue as I said they don't answer their 800 number I've left messages they only communicate through email it's a different person all the time. Let me add the two times before in 2019 I had my lenses replaced they always put the old lenses in the box when they send my glasses to me that they replace the lenses this time they did not put my old lenses in the box which told me they probably most definitely have lost my glasses so they did make good and replace the frames which are a little bit tight on me but as I stated the lenses in the imperfections it's like magnifying glasses with bubbles.

I paid the merchant known as lensabl a total of 447.85 on 11/24. I paid for two sets of lenses. The lenses were supposed to be installed into two different pairs of frames that were sent through the mail to the merchant. I was told both of my frames were at risk of breaking due to their age. I had one frame sent back and gave the ok for them to try and install lenses on the second pair. My one pair of polo frames were sent back with the original lenses that I sent them out with. The other pair of frames they worked on were OGA brand frames with a very old prescription that I could not use. I told the merchant I would send out a different frame to have lenses that I already paid for installed if the OGA frames were refurbished with the new lenses. Lensabl was not able to do the job they claim to do. I received my OGA frames returned with one new lens installed. I was told they broke during production. I received two cases for glasses, and one lens installed. The job was not completed so I never sent any other frames to be worked on. I was also told they would purchase a frame and install the lenses for me. That was also something they claimed they would/could do that never happened. I demanded I full refund to my *** account do to poor service and poor communication. I was issued a partial refund to my *** account. The amount I disputed with *** is 274.30. The partial refund I was issued was for 173.35. I never received the difference of the refund. I disputed the transaction with ***. The merchant claims I have merchandise and nothing else is refundable. My complaint is based on receiving poor service. I've only been able to contact lensabl through email. I never requested for glasses cases to be sent to me. I paid for two sets of finished lenses. I received one lens. The job was never completed and I was never issued a full refund. I hope someone can help me with this. *** and lensabl have not been helpful in resolving this issue.

On July 21 I purchaced mirrored transition lenses for $328.45 ORDER #XXXXXXXXX , I received the order months later and the glasses had the mirror on both sides of the lenses so the did not fade in indoor light they remained fixed sunglasses and because it was done on both sides I could see my own reflection when I put them on. I did not receive my leather case back, instead one of theirs and it was dirty. I asked for them to correct their mistake and return my case. They never returned my case or even agnowledged my concerns regarding recieving it back. I went to my optometrist and paid $150 out of pocket to have him look at the glasses, he said that they were done incorrectly and advised that I get my money back. I sent the glasses back to have them redone and asked for a basic transition because the mirrors turned out so badly. They refused to fix their mistake instead telling me to purchase the again and use a discount code that did not work. I will attach emails as it gets quite confusing. I did as asked, and re-ordered. the new transaction was completed on December 3 in the amount of $250.40 ORDER # XXXXXXXXX. I received an email and they are refusing my order because I used an online discount code. If I were to do as they are directing they would be taking away my first discount and I would be paying more for their mistake and all with no real hand in resolving the situation. I asked that they refund my original order and continue on with the new one and they refuse. I was sent a screenshot of a refund for $20 that I was charged with no explanation, they reversed it after I complained. The refund should be in the amount of $328.45 as well as completing the last order. I have spent $578.85 in total and they have my glasses and case in possession, the glasses are 600.00 German handmade MAKITA ANNA Frames in black with gold arms. I have also attached a photo of the glasses that show the inside reflection. Please let me know if you need any more info

Lensabl messed up my order and has been slow to correct it. Their communication is intermittent and vague. Re: Order #*** 12/30: I contacted Lensabl customer service to confirm my pupillary distance from a previous order before placing a new order. 12/31: I placed a new order for progressive lenses and paid in advance. During the order process I uploaded my new prescription and entered my pupillary distance. I was not prompted to take photos of myself, as I had done for my previous order. After receiving a shipping label via email, I sent my frames to Lensabl. 1/8: When I logged in to my account to check status, I saw an alert that said my segmentation height was missing. I reached out to Lensabl customer service right away. 1/11: Agent *** said, "We can measure it based off the frames if we already have your frames, no worries :)" 1/12: Agent *** said, "Although we didn't get the SH photo from you, we can still get the measurement. We have our own proprietary formula for determining segment height based off the size of the frame and your PD." 1/13: Agent *** said, "We got the SH measurement based on the size of your frame and your PD." 1/25: My glasses were delivered with incorrect progressive segmentation. I could see fine across the room, but my computer screen (middle distance) was blurry, and regular reading distance was out of focus unless I tilted my head back. I contacted Lensabl customer service immediately and requested expedited service. Over the next few days, there was some back and forth with a Lensabl optician named ***. 2/2: Received overnight return label. 2/3: Returned glasses. 2/4: Glasses delivered to Lensabl. 2/8: Lensabl confirmed receipt after I asked. I requested a shipping date. 2/11: Optician *** said, "Your order is estimated to be completed by roughly 2/22, baring sic any issues or rejection in quality check." 2/12: Called Lensabl customer support and left a message (the only option). 2/17: Lensabl has not returned my call. My account still shows that my segmentation height is missing and says the order can't be processed.

The lens made for my frames were not accurate and I wasn't able to see clearly from it. Order date - Sep 24, 2020 Order delivered on - Oct 16, 2020 Order number - *** Payment Amount - 239.75 As soon as I received my order on Oct 16th, I contacted the customer service agent (***) that I am not able to see clearly from the glasses that they sent. The agent told me to get the glasses reviewed by a third party. I got it reviewed by my doctor on Oct 26th. My doctor mentioned that the readings that he is getting from his machine is quite different from the prescription he had prescribed. See the doctor's note attached. I sent the same note to them. After reviewing the doctor's note they told me to send the glasses back to them. On Oct 27th I sent it back to them and I received a response from *** on November 4th that the glasses look fine from their end and that the readings that they are getting from all the points in the glasses are as per Rx. I asked them to test it with the frames that I had sent and they responded that they already did. So I asked them for a refund since they were not ready to remake it and I cannot see with the one that they made for me. *** responded saying that since they are getting the Rx per the prescription it must be that I am not able to adapt to the lens that they made and hence its not eligible for a refund. Please see attached his response. I asked my doctor again if its possible that the test they did on the glasses were incorrect. My doctor responded that its unlikely that his machine is inaccurate because he had 3 different people re-check my prescription and possibly in two different machines. After that I asked them to just send me back my frame on Nov 9th. *** told me on Nov 11th that they have sent it. I received the package on Nov 13th. The package only had the glasses and it was missing my frame. I requested again on Nov 13, to send me my frames back and I finally received it on Nov 16th. During this, while going through my credit card statements I found that they had charged me an extra $21.95 which wasn't noted anywhere. See attached invoice and bank statement.

I ordered replacement lenses for my sunglasses. My experience was terrible. I ordered replacement lenses with gradient grey tint. The first order came back with perfect lenses, except the tint was barely visible. All other features were great. I notified the company about the missing tint. After seeing the photos, customer service sent me a label to return them for a redo. The redo took a month. The second pair had issues: The lenses were not gradient, just dark gray. I paid for polished and rolled edges, which I didn't get. The lined bifocal was too high, in my normal vision. The bifocal was on the lens exterior. The lenses were inside out. They looked awful and seemed to skip quality inspection. They fogged up, suggesting no anti-fog treatment. The company's website update feature was never updated; it stayed at 'received' for a month. After waiting a month for the redo, I contacted the company for an update. Only then did they say my order was shipping. Their website update feature is useless. They don't meet the promised 7-10 day production time. With the mistakes on my lenses, it seems the company is mistreating customers needing redos by botching replacement orders. I spent money to have replacement lenses made and have nothing to show for it. Meanwhile, they take new orders promising a 10-day turnaround, while I wait a month for a redo. To simplify, I'm asking for lenses with a SOLID LEVEL 3 GREY TINT to avoid confusion and ensure the correct darkness without needing photos for verification.

No communication between company and customer. Multiple mistakes fulfilling orders and slow to correct mistakes. The order in reference was placed on 6/21 initially. I had multiple email communications to *** before placing to order to clarify questions that I have about what I wanted to order. i.e. insurance procedures and prescription specification. I placed to order according to the specifics instruction that *** gave and did not hear from the company. The chat service was never available on the company's website and was always being converted into emails. I logged into my account and did not find any order details. I reached out a week later on 6/30 and an associate (***) responded stating it was my mistake that I provided a wrong email address while signing up. ***, the associate stated she was having her team to correct my mistake and linked the account to my correct email address so I can view the details of my order. As of today, 8/3, that does not happen. I still have no way of reviewing my order. On 7/13, I finally got a message from *** stating my order was completed and ready to ship. Between 6/21 when I placed the order and the day that I was informed the order was being shipped, I made at least 3 attempts to track my order and there was no communication returned from ***. I got the order on 7/16 and it was NOT what I ordered. I gave specifics instructions and none was followed. I reached out to *** the same day expressing my concerns and asked if someone could contact me to get this order corrected. There was no communication until another 4 days later when someone stated my order was being "passed" to another associate (***) to "investigate". After attaching all the emails to *** and explained to him what was the issues, a return label was given to me and have the order returned to ***. Another 10 days has passed and the USPS tracking information had indicated that someone from *** had received my returned. As of today, 8/3, I have not heard from anyone from *** that my order has been processed or being corrected. I sent a message directly to ***, the associate who claimed to be investigating my order AND reach out via their website and was not successful with getting any response. Since I am not able to check my order via my account on their website, I have no other means to correct this issue but wait for someone on ***'s action. This order has been in question for 5 weeks and that is not acceptable. I have attached a couple of document to show that *** has received my return.

Claims I did not contact them for double charging. Also, when trying to cancel order, claims I have to be charged penalty I purchased lens replacement for my old eyeglass frame. I used Affirm loan service offered on the website. After completing the online transaction, I noticed that there was double charge for one transaction. I contacted Affirm regarding the double charges. Affirm instructed me to contact the merchant, Lensabl.com. I did so promptly. No response. I proceeded to contact them several times per day, using *** and [protected]@lensabl.com as listed on their website. Strangely, there was no phone number for customer service. Then 4 days later, I received notice from Affirm stating both charges were accepted by the Merchant. I immediately emailed the merchant, lensabl.com again. No response. Then, next day, I receive an email from customer rep named *** that they will refund the second charge. At this point, I emailed the same customer rep that I want to cancel the original transaction as I have lost all faith in the business dealing of this merchant. Then the same customer rep emailed me back stating that I would be charged $10 fee because the shipping box to send in my frame has been sent out already, even though the transaction was approved just the night before. In addition, *** accused me of contacting them just a day prior to his response even when I told them I can prove with documentations in my email that I contacted them no less than 10 times since the erroneous online transaction. I did this because I was communicating with the credit service Affirm and had to prove that I had contacted the merchant. At this point, I emailed them that I still want to cancel the transaction and will dispute the $10 charges because I was in communication with the merchant from the beginning of the online purchase. Furthermore, I repeatedly asked for cancellation of the online purchase and even asked for the penalty $10 charge so that I can finalize cancellation. No response to multiple email request to cancel! I contacted Affirm and they told me that loan can be cancelled and voided only when The merchant cancels the order and refund Affirm. I am at wit's end since the merchant is not responding AGAIN. On their website, they have their policy which states that the order can be cancelled at any time if your eyeglass frame has not been sent. I am dealing with a online merchant with no customer communication. I want to move forward and cancel so that I can get my money back. Furthermore, I have no interest in completing business transaction with online merchant like this.

They haven't responded to my request of returning my frames they damaged. They have not started the replacement process either. On November 13th I placed an order for two frames to have lenses replaced. Order #XXXXXXXXX. I sent in my two frames and paid *** after purchasing a *** Groupon to get a discount. On the yellow pair of frames I noted that they were super fragile and asked that they be careful. These glasses are important to me and I did not want them to break. On the company's website it states that if the team thinks that the frames are too delicate or have a risk of being broken that they will reach out to see if I want them to proceed. Nobody ever reached out stating that they were at risk. In fact I never got any status updates after sending my glasses in. On December 15th I reached out and asked what the status of my order was. On December 17th I got a response saying that my glasses were broken by their team. They did not tell me which pair was broken but I assumed it was the yellow pair. They did not acknowledge the 2nd pair being shipped out or anything which showed their lack of organization. The message did not say anything about sending my yellow frames back to me despite them being my property. The message did mention that they would replace my frames for a similar pair in cost. The yellow frames are old and discontinued and cannot be replaced therefore I requested my property back immediately after receiving that message. I also asked how they would go about replacing them since they are discontinued. I sent over the invoice for the yellow pair of glasses reflecting that they cost *** from SEE The message did mention that they would replace my frames for a similar pair in cost. I stated in the email that they could possibly get me a *** gift card to SEE *** so I could get a replacement. Not only did she mention that previously in an email but their website states that if they break my frames that they will replace them. I also asked repeatedly for them to send my yellow frames back and provided my phone number to give me a call. Nobody ever reached out and nobody answered the calls I made to their office. On December 21st I finally got a response saying that my other pair had already shipped out and that they were submitting a refund that would take 7 days. It was not clear what they were refunding me for, both or just the pair they broke. They also did not acknowledge my questions about sending my property back to me or their replacement policy which I am eligible for. I responded again asking for my glasses to be sent back and for someone to call me and explain how they are going to replace a pair of glasses that is discontinued. Again no response. They don't seem to be reading emails in full and are only responding to questions that they want to answer. They still have my property and I need it sent back to me. I also need them to fulfill their promise of replacing my frames they broke, which they have yet to do. I am owed my yellow glasses mailed back to me, a full refund and a replacement pair of glasses at a *** cost. But they do not answer their phone or respond to emails.

2 frames were sent to get prescription lenses. The company lost one pair and the other I still haven't received. I want a refund and reimbursement On May 8 I paid for prescription lenses on two pairs of frames(order#- XXXXXXXXX) for *** I paid with my MasterCard and I used a Groupon that is why the price was reduced. I sent them my frames and they are quoted as having a 2-3 week turnaround time. On may 27, I emailed them asking when my glasses would be done, same day they replied saying they failed final inspection and had to be redone and be completed in 2-4 days. June 2 I asked about any updates as it was past the quoted time. June 3 they said they sent order status request to lab. June 4 I ask for any updates. June 9, they ask me for frame info for each pair, to get more detailed answer of completion of my order. I respond same day with my frame info, one was a Saint Laurent SL50 in black other is Ray Ban New Wayfarer in black. June 12 I ask , when will I be getting them? June 15, I was ask again. June 15 they respond saying thanks for frame info, they have asked lab for status update. June 16, they tell me the lab got separated from the paperwork and usps tracking shows it was delivered and the frames were lost( Mind you I never got any shipping updates) they said they wanted to reorder the frames, so they asked for a link of where I bought them. July 9 they reach out asking me to provide the links were I bought them. July 9, I apologize for not have seen their email but I tell them how dissatisfied I have become with the lack of updates, since all the updates I had received until now have been because I have reached out, also I provide the links to the frames. https://www.glassesusa.com/shiny-black-large/saint-laurent-sl-50/XX-XXXXXX.html https://www.glassesusa.com/black-medium/ray-ban-5184-new-wayfarer/44-p3645.html July 11, they tell me they will order the frames and rush production. July 23, I ask if they have gotten the frames yet, I again tell the about my frustrations and ask if they could at least upgrade my lenses for all the hassles and delays. July 24, they just say they have sent order status request over to the lab for specific date of completion. July 25, they tell me they received a call from the frame supplier that they have discontinued the frame. They have been discontinued everywhere, they ask me to pick out an alternative frame. July 27, I ask to be reimbursed for my lost frames and refunded my money for the lenses. It had already been over 2 moths and didn't want to deal with this any longer. July 29, they say the ray ban is in production and will be completed in 2-3 days. For the saint laurent they say they need a receipt showing how much was paid. They say they can only provide payment through PayPal. For the 1 lens order they say they can refund. July 29, I tell them that I don't have the receipt as the frames were purchased so long ago, I again send them the link so the (now sold out) glasses. August 6, I ask what's going on, I reiterate that I don't have a receipt and that I want a refund, as I don't want to do business with them. August 10, I ask for a refund again and reimbursement for my frames. August 12, I ask for a refund again.

Transitions Lenses ordered for Bose Frames sunglasses had numerous manufacturing defects & customer service is uncooperative. In order to maintain a valid warranty for the Bose Frames, all customers are required to order lenses from Lensabl, Inc. 06 January I ordered Transitions lenses from Lensabl, Inc. 11 January Received them, discovered "scratch/spec" defects looking like as I described as small snowflakes. 12 January Immediately reported to Lensabl concerning the defects. I immediately asked for an RMA and refund for the defective lenses due to the poor quality of the lenses. 14 January Lensabl asked me to send pictures & offered a replacement in which I was not in favor of. 16 January Upon preparation of taking pictures of the defects, I found MORE DEFECTS. I was very upset & concerned as I went out to seek professional local assistance on the evaluation of these lenses (Several and independent Optometrists/Opticians). Essentially they discovered the following manufacturing defects: 1. The excessive scratches/snowflakes are called "crazing". Caused by poor coating application. 2. The "nasal chip/s" are due to "bad safety bevel" application. 3. All the professionals are in doubt of any "polarized" application. 4. The NEW finding was also that the right lens is actually "warped" showing "distortion". I was clearly upset with this experience so far, as I sent these findings to Lensabl & rejected the offer of a replacement. I responded with requested pictures & required an RMA & refund. No response from the *** the representative or Lensabl, Inc. so I opened a dispute case with my credit card company concerning this issue. EXACLY A MONTH PASSES BY SINCE HIS REPLY 17 February The same representative finally emails but with the essentially the following: He: 1. Informs me for the first time that they have a no refund policy. For something as so significant as a no refund policy, it was not provided or easily accessible during the entire ordering process. That is unacceptable, especially when this company has gained a *** account contract with Bose. 2. Offers me to have them sent back for evaluation EVEN AFTER I PROVIDED ALL THE PICTURES & INFORMATION HE ALREADY NEEDED. 3. Then upon evaluation & confirming results have a new set remade & sent to me. The extremely late reply is poor handling & unacceptable. The nature of the document is as if *** is contacting me for the first time when we have been corresponding all throughout this ordeal since January 12. It seems I wasted my precious time to take pictures, have them evaluated independently, & document well in detail for nothing. *** DID NOT EVEN OFFER ANY SORT OF COMPENSATION SUCH AS A DISCOUNT, OR OVERNIGHT/2ND DAY SHIPPING FOR THE REPLACEMENT. With the poor quality of workmanship of these lenses due to multiple manufacturing defects & poor customer service, I have no confidence with this product & service of warranty, thus demanding an RMA & refund immediately. I expected superior service and products as they are affiliated with the world class company Bose, but it failed to meet my expectations, or anyone else's for the same matter. I demand a complete refund of $263.60. *Lensabl has all the communications. I can provide any related documentation upon request.

An optician broke one of my frames while replacing lenses, and damaged another frame. They promised to fix these issues but have not and are unresponsive. I placed an order with the optician to have new lenses fabricated and inserted in two sets of frames. The order number is provided. One set of frames was brand new, and the other was several years old. Both were made by the same manufacturer. The optician accepted both sets of frames without noting any risks. Their terms and conditions state that they will replace frames they break during the process. I received one set back but not the other. I repeatedly contacted customer care to inquire about the second set. Eventually, I was informed that the lab broke the frames while replacing the lenses. The optician asked for information about the broken frames and promised to replace them. Upon inspection, I found a scratch on the first set of frames as well. I reported this damage and provided evidence. The optician initially responded, promising to address the issues, but has since stopped replying. I have followed up multiple times regarding the replacement of the second set of frames and compensation for the first set's damage but have received no further responses. This lack of communication is unacceptable, especially since the optician is responsible for medical devices and should promptly rectify such issues. Payment was made in advance, and I have yet to receive the lenses or a replacement for the second set of frames, which were completely destroyed and are costly to replace.

Order is unaccounted for, and company is unaccountable. Delays in delivery and poor customer service with an attitude. Order # *** Problem is ongoing. Applied a Groupon discount to my purchase. Balance paid in fill by Visa. Please see the attached thread: *** (***) Dec 11, 11:45 AM PST Hi ***, I sincerely apologize again that the order has taken longer than anticipated. Once an order has been placed into production, we can no longer cancel and refund the order. The lab advised that the lenses are in the mounting station at this time and assuming it passes final inspection it will ship out today. I am physically at the lab today to check on it as well. Once shipped, it will go out as UPS overnight. Thanks! *** Customer Care Team www.lensabl.com *** Dec 10, 10:43 AM PST The timing is becoming excessive. Your tracking tool on the website shows no advancement of my order, and it is going on three weeks! Please refund me in full and I will buy some sunglasses elsewhere. Thank you. Sent from my iPhone *** (***) Dec 10, 10:28 AM PST Hi ***, I am reaching back out to the lab for another update on your order. Due to the delay and inconvenience, we will apply an additional discount to the order and refund you back the difference. Best, *** Customer Care Team www.lensabl.com *** Dec 6, 4:40 PM PST Thank you for getting back to me. At this point, I think you should offer more than just an apology. I know you're trying to build a business and right now, I am having a pretty upsetting experience. I thought the idea of reusing my frames was pretty great, but I am not sure I can give *** a positive review. All I really wanted was for my sunglasses to be made and sent back efficiently. What can you do to sweeten my experience? Sincerely, *** Sent from my iPad *** (***) Dec 6, 3:12 PM PST Hi ***, I looked into this further and unfortunately your order had a rejection in final inspection, and lenses had to be put back into production. This generally means the lens had a blemish. We have already restarted your lenses and anticipate them being completed in ~2-3 business days. Please let us know if you have any additional questions Kind regards, *** Customer Care Team www.lensabl.com *** Dec 4, 4:43 PM PST Good Evening, In response to your email, I must say I am rather unimpressed. By my count, you have had my frames for 5 business days and there is no apparent progress. These are simple non-prescription sunglasses. I have had very recent cataract surgery and really could use them, as we have had a snowstorm. Had I known that this process was going to take so long, I would have gladly spent a few dollars more and bought a new pair of polarized RayBans. I do hope these will be on their way back to me by express shipment very soon. Sincerely, *** Sent from my iPad *** (***) Dec 2, 8:00 AM PST Hi ***, Thank you for reaching out here! It looks like your frames were received at our lab last week. Please note that with Thanksgiving, processing and shipping is delayed a bit. Once we receive your glasses, lenses production takes about 4-7 business days barring no issues in quality check once the lenses are mounted, and then the time to return them to you. Please let me know if you need help with anything else and happy to provide updates later this week if you follow up as well! Kind regards, *** Customer Care Team www.lensabl.com *** Dec 2, 7:34 AM PST Good Morning, Please update me on when I will be able to expect my Order #*** to be delivered. It seems like it is taking a long time for non-prescription lenses. Thank you. *** Sent from my iPad

Company Procedures I am an overly frustrated first-time and likely last-time customer. I am here to hopefully help other consumers to catch on to the things I wish I knew before trusting the reviews I read online. This review is not about my care representative, but the company's procedures and practices. What should be simple can become a never-ending nightmare for users of this site. I saw a deal on Groupon with great reviews and decided to try it. The online ordering process was easy. However, I bought the wrong lens type on the coupon and couldn't transfer the deal to the correct one even if I cancelled and repurchased. I paid in full for the remaining amount, losing the deal and paying more. There's no phone number for customer service, only email communication with slow responses. It took from August 4th to September 3rd to get my glasses, and I live nearby the company. If I had known, I would've gone to a local shop for my lenses. The care representative is kind, but their handling process is flawed. Our messages are pushed down as new tickets, causing delays. Customers shouldn't suffer time-wise for this. The company should show integrity and kindness for mistakes. It's wrong to be told money can't be adjusted for a cheaper lens when the amount is the same. As a business owner, I wouldn't want my customers to feel like mere transactions. After sorting everything out via email, my glasses were done. I had to request my original lenses back multiple times, and there's no guarantee of their return. Don't send your frames if you want to keep the lenses. Because I left a note and asked repeatedly, I got mine back. However, I didn't receive my original Dior case. Common sense dictates customers would want it back. The company should realize its value and return it. My care representative mentioned instructions not to send cases, but I missed that and sent mine to protect my glasses. Simple things need fixing, and a big issue is the integrity of handling sent items. Everything should be returned as sent. We trust the company with our valuables. Additionally, a customer service phone line would greatly aid and speed up support. It's essential for business efficiency.