Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computer Hardware Lenovo Rude service blocked monitor return
Lenovo

Lenovo review: Rude service blocked monitor return

N
Author of the review
7:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased several items from the Lenovo US website on Oct 29 2023, a Yoga laptop, webcam, external drive and a monitor. This complaint concerns the monitor only. I received the monitor on Nov 1 and never even had the chance to try it out because it was impossible to set the monitor up. The monitor arrives out of the box in three pieces: the monitor screen, the base and a hook-like bar to connect the monitor screen to the base. Two screw holes are drilled into the hook so that it can be screwed into the base while it just clicks into the monitor screen. Unfortunately the screw holes in the hook do not align properly with the holes in the base; they are too far back so no matter how far you place the hook into the base, the hooks do not appear, at best you see a quarter of each hole, no more. I called tech support to explain the situation. Tech support sent me a camera link so that they would have a record of what happened. Then she told me I would have to call sales option 3 to finish the return and she gave me a case number. However, when I called sales, after giving the case number and a detailed description of the problem, the utterly rude customer service rep said, “So you broke it?” I lost it. I mean how the hell could I have broken something when the screw holes were misaligned? Did she not read the case notes? Had she not been listening when I told her the problem? Then she asked for more pictures of the issues. I flat out refused since the tech already had pictures and at that point I became unwilling to accept an exchange and demanded my money back. I have returned a fair number of products in my sixty years including computer systems and an entire houseful of custom window coverings, and I have never been treated this rudely. This women seemed to be putting roadblocks everywhere on purpose. I finally demanded to speak to her supervisor and after about ten min of waiting she told me they were busy. I think she just asked permission to give me what I wanted bc I was being such a “Karen.” I shouldn’t have to yell and scream to process what should have been a simple return, and I’ve never had to before. Indeed, I thought it was a done deal after I had talked to tech support and had a case report. Their customer service fail cost them $270 bc I demanded my money back instead of a replacement. Oddly, the customer service rep was willing to give me my money back for everything I had purchased (a $2300 purchase) which just goes to show they know how bad their customer service is and they just don’t care

More
Send message
Copy link
Report
0 comments
Add a comment

More Lenovo reviews & complaints

Lenovo - rip off company 43
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Lenovo - Huge shipping delays! 33
Lenovo - lenovo mobile service centre change my mobile 7
Lenovo - free replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Lenovo - cheating customers 2
Lenovo - smart phones
Lenovo - on-site service delayed for more than a week now due to part availability
Lenovo - Lenovo's Customer Service: A Nightmare of Incompetence and Dishonesty
Lenovo - Trusting Google for Laptop Brands? Our Experience with Lenovo, Samsung, Toshiba, and Dell HP
Lenovo - Lenovo's Deceptive Warranty Policy: A Disappointing Customer Service Experience
View all Lenovo reviews and complaints

  1. Lenovo Contacts

  2. Lenovo phone numbers
    8800 301 7407
    Click up if you have successfully reached Lenovo by calling 8800 301 7407 phone number 5 5 users reported that they have successfully reached Lenovo by calling 8800 301 7407 phone number Click down if you have unsuccessfully reached Lenovo by calling 8800 301 7407 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 8800 301 7407 phone number
    50%
    Confidence score
    Russia
    +1 (800) 419-6686
    Click up if you have successfully reached Lenovo by calling +1 (800) 419-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 419-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number
    India
    1800 818 478
    Click up if you have successfully reached Lenovo by calling 1800 818 478 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 818 478 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 818 478 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 818 478 phone number
    100%
    Confidence score
    Malaysia
    1800 1110 2266
    Click up if you have successfully reached Lenovo by calling 1800 1110 2266 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 1110 2266 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 1110 2266 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 1110 2266 phone number
    100%
    Confidence score
    Philippines
    +1 (800) 601-1481
    Click up if you have successfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 601-1481 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number
    Singapore
    +1 (800) 353-6686
    Click up if you have successfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 353-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number
    Mexico
    +852 25 163 938
    Click up if you have successfully reached Lenovo by calling +852 25 163 938 phone number 1 1 users reported that they have successfully reached Lenovo by calling +852 25 163 938 phone number Click down if you have unsuccessfully reached Lenovo by calling +852 25 163 938 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +852 25 163 938 phone number
    100%
    Confidence score
    Hong Kong
    +1 (855) 253-6686
    Click up if you have successfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (855) 253-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number
    USA & Canada
    +44 125 674 1677
    Click up if you have successfully reached Lenovo by calling +44 125 674 1677 phone number 3 3 users reported that they have successfully reached Lenovo by calling +44 125 674 1677 phone number Click down if you have unsuccessfully reached Lenovo by calling +44 125 674 1677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +44 125 674 1677 phone number
    100%
    Confidence score
    United Kingdom
    +353 15 628 320
    Click up if you have successfully reached Lenovo by calling +353 15 628 320 phone number 1 1 users reported that they have successfully reached Lenovo by calling +353 15 628 320 phone number Click down if you have unsuccessfully reached Lenovo by calling +353 15 628 320 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +353 15 628 320 phone number
    100%
    Confidence score
    Ireland
    +61 130 055 7073
    Click up if you have successfully reached Lenovo by calling +61 130 055 7073 phone number 1 1 users reported that they have successfully reached Lenovo by calling +61 130 055 7073 phone number Click down if you have unsuccessfully reached Lenovo by calling +61 130 055 7073 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +61 130 055 7073 phone number
    100%
    Confidence score
    Australia
    +84 800 446 833
    Click up if you have successfully reached Lenovo by calling +84 800 446 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 800 446 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 800 446 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 800 446 833 phone number
    100%
    Confidence score
    New Zealand
    +43 150 603 7201
    Click up if you have successfully reached Lenovo by calling +43 150 603 7201 phone number 1 1 users reported that they have successfully reached Lenovo by calling +43 150 603 7201 phone number Click down if you have unsuccessfully reached Lenovo by calling +43 150 603 7201 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +43 150 603 7201 phone number
    100%
    Confidence score
    Austria
    +32 22 009 790
    Click up if you have successfully reached Lenovo by calling +32 22 009 790 phone number 1 1 users reported that they have successfully reached Lenovo by calling +32 22 009 790 phone number Click down if you have unsuccessfully reached Lenovo by calling +32 22 009 790 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +32 22 009 790 phone number
    100%
    Confidence score
    Belgium
    +45 36 140 697
    Click up if you have successfully reached Lenovo by calling +45 36 140 697 phone number 1 1 users reported that they have successfully reached Lenovo by calling +45 36 140 697 phone number Click down if you have unsuccessfully reached Lenovo by calling +45 36 140 697 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +45 36 140 697 phone number
    100%
    Confidence score
    Denmark
    +358 942 452 988
    Click up if you have successfully reached Lenovo by calling +358 942 452 988 phone number 1 1 users reported that they have successfully reached Lenovo by calling +358 942 452 988 phone number Click down if you have unsuccessfully reached Lenovo by calling +358 942 452 988 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +358 942 452 988 phone number
    100%
    Confidence score
    Finland
    +33 155 703 981
    Click up if you have successfully reached Lenovo by calling +33 155 703 981 phone number 1 1 users reported that they have successfully reached Lenovo by calling +33 155 703 981 phone number Click down if you have unsuccessfully reached Lenovo by calling +33 155 703 981 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +33 155 703 981 phone number
    100%
    Confidence score
    France
    +49 711 6569 0807
    Click up if you have successfully reached Lenovo by calling +49 711 6569 0807 phone number 1 1 users reported that they have successfully reached Lenovo by calling +49 711 6569 0807 phone number Click down if you have unsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number
    100%
    Confidence score
    Germany
    +39 221 080 677
    Click up if you have successfully reached Lenovo by calling +39 221 080 677 phone number 1 1 users reported that they have successfully reached Lenovo by calling +39 221 080 677 phone number Click down if you have unsuccessfully reached Lenovo by calling +39 221 080 677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +39 221 080 677 phone number
    100%
    Confidence score
    Italy
    +31 207 003 980
    Click up if you have successfully reached Lenovo by calling +31 207 003 980 phone number 1 1 users reported that they have successfully reached Lenovo by calling +31 207 003 980 phone number Click down if you have unsuccessfully reached Lenovo by calling +31 207 003 980 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +31 207 003 980 phone number
    100%
    Confidence score
    Netherlands
    +47 80 024 617
    Click up if you have successfully reached Lenovo by calling +47 80 024 617 phone number 1 1 users reported that they have successfully reached Lenovo by calling +47 80 024 617 phone number Click down if you have unsuccessfully reached Lenovo by calling +47 80 024 617 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +47 80 024 617 phone number
    100%
    Confidence score
    Norway
    +351 211 227 833
    Click up if you have successfully reached Lenovo by calling +351 211 227 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +351 211 227 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +351 211 227 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +351 211 227 833 phone number
    100%
    Confidence score
    Portugal
    +34 932 275 810
    Click up if you have successfully reached Lenovo by calling +34 932 275 810 phone number 1 1 users reported that they have successfully reached Lenovo by calling +34 932 275 810 phone number Click down if you have unsuccessfully reached Lenovo by calling +34 932 275 810 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +34 932 275 810 phone number
    100%
    Confidence score
    Spain
    +46 851 161 018
    Click up if you have successfully reached Lenovo by calling +46 851 161 018 phone number 2 2 users reported that they have successfully reached Lenovo by calling +46 851 161 018 phone number Click down if you have unsuccessfully reached Lenovo by calling +46 851 161 018 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +46 851 161 018 phone number
    100%
    Confidence score
    Sweden
    +41 445 291 040
    Click up if you have successfully reached Lenovo by calling +41 445 291 040 phone number 1 1 users reported that they have successfully reached Lenovo by calling +41 445 291 040 phone number Click down if you have unsuccessfully reached Lenovo by calling +41 445 291 040 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +41 445 291 040 phone number
    100%
    Confidence score
    Switzerland
    +90 212 912 0134
    Click up if you have successfully reached Lenovo by calling +90 212 912 0134 phone number 2 2 users reported that they have successfully reached Lenovo by calling +90 212 912 0134 phone number Click down if you have unsuccessfully reached Lenovo by calling +90 212 912 0134 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +90 212 912 0134 phone number
    33%
    Confidence score
    Turkey
    +86 400 088 8222
    Click up if you have successfully reached Lenovo by calling +86 400 088 8222 phone number 1 1 users reported that they have successfully reached Lenovo by calling +86 400 088 8222 phone number Click down if you have unsuccessfully reached Lenovo by calling +86 400 088 8222 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +86 400 088 8222 phone number
    100%
    Confidence score
    China
    +62 213 002 1000
    Click up if you have successfully reached Lenovo by calling +62 213 002 1000 phone number 1 1 users reported that they have successfully reached Lenovo by calling +62 213 002 1000 phone number Click down if you have unsuccessfully reached Lenovo by calling +62 213 002 1000 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +62 213 002 1000 phone number
    100%
    Confidence score
    Indonesia
    +81 120 804 545
    Click up if you have successfully reached Lenovo by calling +81 120 804 545 phone number 1 1 users reported that they have successfully reached Lenovo by calling +81 120 804 545 phone number Click down if you have unsuccessfully reached Lenovo by calling +81 120 804 545 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +81 120 804 545 phone number
    100%
    Confidence score
    Japan
    +966 114 649 300
    Click up if you have successfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have successfully reached Lenovo by calling +966 114 649 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +966 114 649 300 phone number
    Saudi Arabia
    +27 115 147 500
    Click up if you have successfully reached Lenovo by calling +27 115 147 500 phone number 1 1 users reported that they have successfully reached Lenovo by calling +27 115 147 500 phone number Click down if you have unsuccessfully reached Lenovo by calling +27 115 147 500 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +27 115 147 500 phone number
    100%
    Confidence score
    South Africa
    +82 262 880 077
    Click up if you have successfully reached Lenovo by calling +82 262 880 077 phone number 1 1 users reported that they have successfully reached Lenovo by calling +82 262 880 077 phone number Click down if you have unsuccessfully reached Lenovo by calling +82 262 880 077 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +82 262 880 077 phone number
    100%
    Confidence score
    South Korea
    +886 800 000 702
    Click up if you have successfully reached Lenovo by calling +886 800 000 702 phone number 1 1 users reported that they have successfully reached Lenovo by calling +886 800 000 702 phone number Click down if you have unsuccessfully reached Lenovo by calling +886 800 000 702 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +886 800 000 702 phone number
    100%
    Confidence score
    Taiwan
    +66 21 040 792
    Click up if you have successfully reached Lenovo by calling +66 21 040 792 phone number 1 1 users reported that they have successfully reached Lenovo by calling +66 21 040 792 phone number Click down if you have unsuccessfully reached Lenovo by calling +66 21 040 792 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +66 21 040 792 phone number
    100%
    Confidence score
    Thailand
    +971 44 294 300
    Click up if you have successfully reached Lenovo by calling +971 44 294 300 phone number 2 2 users reported that they have successfully reached Lenovo by calling +971 44 294 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +971 44 294 300 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +971 44 294 300 phone number
    100%
    Confidence score
    UAE
    +84 244 458 3374
    Click up if you have successfully reached Lenovo by calling +84 244 458 3374 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 244 458 3374 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 244 458 3374 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 244 458 3374 phone number
    100%
    Confidence score
    Vietnam
    +54 800 666 0011
    Click up if you have successfully reached Lenovo by calling +54 800 666 0011 phone number 1 1 users reported that they have successfully reached Lenovo by calling +54 800 666 0011 phone number Click down if you have unsuccessfully reached Lenovo by calling +54 800 666 0011 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +54 800 666 0011 phone number
    100%
    Confidence score
    Argentina
    +55 800 536 6861
    Click up if you have successfully reached Lenovo by calling +55 800 536 6861 phone number 1 1 users reported that they have successfully reached Lenovo by calling +55 800 536 6861 phone number Click down if you have unsuccessfully reached Lenovo by calling +55 800 536 6861 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +55 800 536 6861 phone number
    100%
    Confidence score
    Brazil
    +56 232 103 145
    Click up if you have successfully reached Lenovo by calling +56 232 103 145 phone number 1 1 users reported that they have successfully reached Lenovo by calling +56 232 103 145 phone number Click down if you have unsuccessfully reached Lenovo by calling +56 232 103 145 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +56 232 103 145 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. Lenovo emails
  4. Lenovo address
    23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
  5. Lenovo social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Lenovo contacts
Lenovo Category
Lenovo is ranked 7 among 331 companies in the Computer Hardware category
#05 NVIDIA NVIDIA #06 Intel Intel #07 Lenovo Lenovo #08 ASUS ASUS #09 Logitech Logitech

Most discussed complaints

Huge shipping delays!
2
(opinions to this review)
 booting problem
1
(opinions to this review)
Lenovo Alternatives
BobCAD-CAM 3 reviews Razer 3 reviews Commands for Linux Terminal 17 reviews Metes and Bounds Basic 1 review Colamco 10 reviews