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Lenovo Group Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Lenovo Group Ltd

23/F Lincoln House, Taikoo Place, 979 King's Road
Quarry Bay
Hong Kong

Customer Support Phone Numbers

8800 301 7407(Russia) 2 2
1800 419 6686(India) 1 0
1800 818 478(Malaysia) 1 0
1800 1110 2266(Philippines) 2 0
1800 601 1481(Singapore) 1 0
1800 353 6686(Mexico) 1 0
+852 25 163 938(Hong Kong) 1 0
+1 855 253 6686(USA & Canada) 9 15
+44 125 674 1677(United Kingdom) 2 0
+353 15 628 320(Ireland) 1 0
+61 130 055 7073(Australia) 1 0
+84 800 446 833(New Zealand) 1 0
+43 150 603 7201(Austria) 1 0
+32 22 009 790(Belgium) 1 0
+45 36 140 697(Denmark) 1 0
+358 942 452 988(Finland) 1 0
+33 155 703 981(France) 1 0
+49 711 6569 0807(Germany) 1 0
+39 221 080 677(Italy) 1 0
+31 207 003 980(Netherlands) 1 0
+47 80 024 617(Norway) 1 0
+351 211 227 833(Portugal) 1 0
+34 932 275 810(Spain) 1 0
+46 851 161 018(Sweden) 1 0
+41 445 291 040(Switzerland) 1 0
+90 212 912 0134(Turkey) 2 1
+86 400 088 8222(China) 1 0
+62 213 002 1000(Indonesia) 1 0
+81 120 804 545(Japan) 1 0
+966 114 649 300(Saudi Arabia) 1 0
+27 115 147 500(South Africa) 1 0
+82 262 880 077(South Korea) 1 0
+886 800 000 702(Taiwan) 1 0
+66 21 040 792(Thailand) 1 0
+971 44 294 300(UAE) 2 0
+84 244 458 3374(Vietnam) 1 0
+54 800 666 0011(Argentina) 1 0
+55 800 536 6861(Brazil) 1 0
+56 232 103 145(Chile) 1 0
United Kingdom
18 Bartley Wood Business Park, Bartley Way, Hook, RG27 9XA

Ireland
2nd Floor Building, One Swift Square, Santry, Demesne, Dublin 9

Austria
Rivergate Office Center, Gate 2/1.Stock/Top B+G, Handelskai 92, 1200 Wien

Belgium
Green Square, Lambroekstraat 5 C (1er étage), 1831 Diegem 

Finland
Hevosenkenkä 3, 02600 Espoo 1960170-3

France 
20 Rue Des 2 Gares, CS 70072, 92842 Rueil Malmaison Cedex 

Germany
Meitnerstr. 9, 70563 Stuttgart, Germany

Italy
Segreen Business Park, Via San Bovio, 3 Edificio, 20090 San Felice - Segrate (MI) 

Netherlands 
De Entree 250a, 1101EE Amsterdam ZuidOost

Norway
Rosenholmveien 25, Kolbotn N-1411

Portugal
Regis Business Centre Lda, Quinta Da Fonte, Edificio Don Pedro I
2770-071 Paço D’Arcos

Russia
Bulvar Stroiteley, d.4, str. 1, section A, Floor 7,  Krasnogorsk
 
Spain
C/ Serrano Galvache, 56, Parque empresarial Parque Norte, Edificio Abedul, planta 3, 28033 Madrid

Sweden
Box 1242, Knarrarnäsgatan 7, SE-164 28 KISTA Sweden

Schwitzerland 
Baslerstrasse 60, CH-8048 Zürich

Indonesia
Wisma 46 – Kota BNI, Lantai 21, Jl. Jend. Sudirman Kav. 1, Jakarta Pusat 10220, Indonesia

Philippines
10th floor, 11th Corporate Center,11th Avenue corner Triangle Drive, Fort Bonifacio, Taguig City

Saudi Arabia
Floor 26, Hamad Towers, King Fahad Road, P.O Box 8049, Riyadh 122222

South Africa
Wedgefield Office Park, 17 Muswell Road South, Bryanston, Johannesburg, South Africa

Thailand
AIA Capital Center Building, 89 Rachadapisek Road, Dindaeng, Dindaeng, Bangkok 10400

UAE
Business Central Towers, Towers A, 35th Floor, Office 3502-A, Dubai Internet City, Dubai - United Arab Emirates 500832 

Vietnam
Room 709A, 7th Floor, Oriental Tower, № 324 Tay Son Street, Crossroads, Dong Da District, Hanoi, Vietnam
Plus

Lenovo Group Complaints & Reviews

Lenovo Group / no response after payment done (lenevo think centre thinkcentre m920z : cart id: [protected]; quotation reference: [protected])

Pr
Sep 23, 2019

I have ordered 2 Lenevo M920Z systems for a project. (Lenevo Think Centre ThinkCentre M920z : CART ID: [protected]; Quotation Reference: [protected]) As the delivery time shown was within 2 weeks, I have placed the order and did a Bank transfer as per the communication with a Customer care...

Lenovo Group / lenovo tablet ip miix 510

Me
Sep 12, 2019

Lenovo GroupI just purchased my tablet in January of this year. I love Lenovo products. This tablet was amazing to me for many different reasons. I am currently in nursing school, which is already extremely stressful and busy, so I love how light the device was. It was also very easy to pack. All of...

Lenovo Group / depot service for e575

St
Sep 07, 2019

re: case # 408ryqk depot repair I am writing in regards to a depot repair of my e575 think pad. My wife has spoken to customer service in the teens of times with no remedy. We shipped the computer out on 07/24/19, and have not received it back as of 09/06/19. This is not an acceptable time...

Lenovo Group / defective yoga 900

Me
Sep 06, 2019

It has been a fact that this product has many cases of the same issue. here is an example of one site where people have been reporting the same problem: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-900-won-t-turn-on-SOLVED/td-p/33146 There has not been an easy way to...

Lenovo Group / lenovo shipping

An
Jul 31, 2019

I ordered a Lenovo T730 from Lenovos website on Monday, July 15th. On Friday the 19th, I check my order to learn that it was cancelled. I call them, and they re ordered it with the same $500 discount and even gave me expedited shipping. That order was scheduled to ship on July 30th and...

Lenovo Group / mobile phone

Wa
Jul 01, 2019

I bought a phone Lenovo z5 order number [protected] and I received it on 29th of june saturday when i put my line it could not read the application for mpesa and on the manual too I can't read any guidelines because they're in Chinese.. when I contacted the customer care all I hear is that I...

Lenovo Group / thinkpad p51

Nu
Mar 02, 2019

I purchased this laptop in Feb 2018 and so far I replaced the fan and the keyboard!! I lost all my school work and all my projects!! And it takes for ever to fix it. I bought this laptop because I thought it will be a perfect fit for heavy rendering programs but it's the worst purchase I...

Lenovo Group / lenovo case # [protected] lenovo all in one sn mpianh4h mpnx58413014

Ke
Feb 12, 2019

This is the 2nd time we have had to deal with the same situation, i have used lenovo for 6 years, and have 5 lenovo computer, there is a major problem with this one, it shuts down 5 to 6 times a day, you sent someone out at my expense to fix it, it did not fix it, and now you want us to...

Lenovo Group / flex 5 customer service

Je
Feb 08, 2019

I am now without my computer for weeks because of a hard drive failure while under warranty. And still no resolution and timing for getting my computer running again. The hard drive failed while still under warranty. I shipped it to Lenovo and the hard drive was replaced. But when I received...

Lenovo Group / lenovo all in one computer

El
Dec 17, 2018

Purchased aio computer on 11/12/18 three weeks later computer stopped working called help line who told me to try fixes and none worked so I had to send my 3 week old computer in for repairs Tried to get updates on computer progress to no avail Called lenovo and got the runaround about...

Lenovo Group / lenovo yoga 730 13.3

Ta
Nov 03, 2018

I also purchased a lenovo yoga 730 for school because my dell XPS finally gave up on after 10 years. Right after 3 weeks of purchase the screen started flickering. During that time, I have many reports and midterm to study for. Since this my only laptop at home, I waited till I didn't need...

Lenovo Group / Lenovo yoga 730

Ni
Oct 24, 2018

I have purchased lenevo yoga 730. Within a month the laptop has flickering issues. I launched a complain but all i got send it to us we will look into it. and now they are saying that the laptop gonna take 21-25 days for the repair. How i gonna survive without a laptop given that i am a...

Lenovo Group / x1 yoga

X1
Oct 04, 2018

I work for Pfizer Inc and they distribute Lenovo as standard machines. I upgraded to a lenovo X1 Yoga in January. The mechanism of opening and closing this type of laptop has caused a number of problems. Firstly, within 2 months the trackpoint stopped responding properly and the mouse...

Lenovo Group / technical support

Cr
Sep 17, 2018

one day I was listening to music and i paused it to talk to somebody, i unpaused the video and the audio was distorted and distant. I sent my laptop to Lenovo for a faulty AUX input, I got it back a week to 12 days later and tried the sound again and there was no improvement. I was told...

Lenovo Group / lenovo y520 gaming laptop

St
Sep 05, 2018

I had to send my Lenovo gaming laptop, which was not even a year old, in for repairs because of a hardware issue. After being sent back and "repaired" by your team, the same issue occured again a day later. I am extremely displeased at the service and the reliability of your product. Thi...

Lenovo Group / a defective laptop

Gw
Aug 30, 2018

Hi, My name is Grace Wakim, I purchased a defective lenovo Ideapad: LENOVODIR IP710S 7500U/8G/256/13.3 on 09/30/2017 from Micro Center Fairfax 3089 Nutley Street Fairfax, VA 22031 U.S.A. Few months after I purchased it, the laptop started turning off by itself. I took it to Micro...

Lenovo Group / yoga 720131kb laptop

Ju
Aug 17, 2018

Ten weeks after purchase the screen started blinking and dimming. Sent the laptop in and have gotten no response from service department as to when I may get it back or what is wrong with it. It has been now six weeks. Calling their number is totally useless, with standard pat statement...

Lenovo / ide3apad 320

Ja
Aug 01, 2018

I purchased a lenovo ideapad 320 in june. Ive been informed by one or two who are much more aware rhan I that there is something wrong with it. I know Im very sick and tired of attempting to send email through my mail, and getting booted, trying to read my mail, or when it thinks Ive been...

Lenovo Group / lenovo thinkpad

Be
Jul 18, 2018

I Purchased a Brand New Thinkpad and it had a malfunctioning hard drive from the beginning. The hard drive made some very loud ticking sounds and the touchpad quit working shortly after we turned it on. After talking to a real human techie, he thought it sounded like a hard drive issue...

Lenovo Group / lenovo thinkvision t24i-10 23.8" led lcd monitor

So
Jul 12, 2018

I am filing a complaint with Lenovo regarding their return policy for a monitor that my organization purchased a few months ago. Upon shipment, one of the monitors was damaged (and replaced) while the others were seemingly ok. However, one of the monitors started to display a row of "dead"...

Lenovo Group / an online purchase with my debit card

Pa
Jul 09, 2018

On July 3, 2018 I noticed an unauthorized purchase on my card to your company in the amount of $1337.61. I need to know how to get the purchasing information provided by the person who placed this order. I can provide any necessary proof of this transaction being indeed fraudulent and all...

Lenovo Group / technician appointment

Ch
Jul 07, 2018

Is it my luck or something, but I had been waiting a call from Lenovo tech support for an onsite appointment for my laptop. I just got a call... the lady on the phone said nothing but how are you affiliated with FAU (my college) she was so nasty with her voice. Speaking with ALOT of...

Lenovo Group / unauthorized credit card charge

Ka
Jun 30, 2018

Lenovo GroupOn May 3rd my girlfriend was trying to buy a Lenovo yoga as a gift, however the next day she got an email saying her credit card was declined. Confused, we checked the credit card statement and saw that they charged her for the same product 5 times even though she only ordered once. All of...

Lenovo Group / lenovo thinkpad computer

Do
Jun 20, 2018

I bought a Lenovo Think Pad designed the way I wanted it. I paid over $700 dollars for it. It is a really nice computer and I liked it very well. Like everyone I get updates pushed to me to keep my computer current. I got an update for the BIOS from Lenovo. I finally after a couple of...

Lenovo Group / lenovo yoga 720

Ma
Jun 14, 2018

Lenovo GroupI bought my Lenovo Yoga 720 on December last year, since I been travelling I haven't made a lot of recreational use until lately that I bought an HDMI adapter to use in the USB C but it doesn't work because when you connect the adapter it can't fit right because the USB C outlet is like...

Lenovo Group / laptop repair

Ma
Jun 04, 2018

We bought a Lenovo ThinkPad Carbon X1 6th generation. Upon receiving it, the touch screen was registering constant taps on the right side of the screen. They refused to honor any replacement warranty, saying it expired in April, when we didn't even receive the laptop until May. We caved...

Lenovo Group / product issue.

Ma
May 23, 2018

My Name is Satish. Recently i purchased Lenovo Yoga Series Laptop for official use. The next day i took this laptop i found problem in the screen.The mouse pointer moving all over screen.I complaint Emax Toll free no.As per them its taking 7 days time to service.This is totally unacceptable .If...

Lenovo Group / software purchase at time of laptop purchase

Ar
Apr 20, 2018

Lesson Learned: I love the Lenovo hardware, I think that they are awesome laptops I have never had a problem. This time, when I was purchasing my most recent Laptop, I purchased software to be included on the laptop directly by Lenovo. WHAT A BIG MISTAKE!!! I had never done it before and...

Lenovo Group / lenovo 520 24-ast all-in-one

Bo
Apr 10, 2018

Computer began shutting down on its own without warning 2 days after purchase. Sometimes it wold restart and sometimes not. Spoke with Tech Support several times both by chat and on the phone attempting to get the issue reconciled. At the direction of Lenovo Tech I ran several diagnostic...

Lenovo Warranty Service / lenovo laptop repair

Ju
Mar 27, 2018

Lenovo has been "waiting for a part" for six weeks. I purchased an extended warranty for my lenovo laptop. I initiated a repair by phone on jan 15, 2018. The box to return the laptop didn't arrive until feb 10 and required a second call. They show the computer arriving for repair on feb 15...

Lenovo Service Center, 140 Paya Lebar Road, #01-09 Singapore / ideapad 300s

Pr
Feb 28, 2018

Really disappointed by the quality of service. My notebook is less than an year old and had hinge issues. Went to above lenovo service centre.. Well they replaced with new hinge and guess what.. system crashed as soon as bought back. Fan sounds like god daamn motorbike. Complete Trash...

Lenovo / mobile

Go
Feb 07, 2018

LenovoSir/ I have used Lenovo k6 power model phone and this 6.0 type of Android has been replaced by 7.0 in the lenovo service center. Now I have a call history that is empty, but it does not have a history of callback, it is said that this can not be replaced by the old 6.0 android service...

Lenovo Group / lenovo vibe shot - serial number (hb073tyn)

Da
Jan 04, 2018

Danish Shaikh Mobile no. +[protected] Dear sir I had very bad experience using lenovo vibeshot. I bought this handset on 29th December 2016 in Oman - Muscat - Ghubrah lulu hypermarket. The handset for over heating. Sometimes can't even hold the phone near to the ear while calling. I went...

Lenovo Group / lenovo thinkpad x1 yoga

As
Dec 19, 2017

I purchased a customized Lenovo ThinkPad X1 Yoga ($3, 000+) in September 2017. The integrated SD card reader was broken out of the box. Now the depot wants to charge me more than $700 to fix the broken SD card reader after wasting my time for two weeks. The company QA/QC failed miserably...

Lenovo Group / repair of lenovo flex 3

Gj
Dec 07, 2017

I had a repair on my screen just before the warranty expired. The returned machine soon had the hinge break. I suspect due to improper re assembly after installing a new screen. Now the screen has cracked. Very poor service and a lack of quality control. I expect that nothing will be done...

Lenovo Group / order#[protected]_lenovo méxico

Es
Dec 05, 2017

Lenovo GroupHello, I bought a Tablet in Lenovo México Web Page on 11/24, it was paid inmediatly by bank transfer, up today 12/5 neither the customer service phone answer nor changes in my status order. Still shows: Lenovo YOGA Tablet YT3-850M Part Number : ZA0B0067MX Quantity : 1 Unshipped Quantity : 1...

Lenovo Group / customer service fail replacement of defective laptop authorized, but not provided. don't know where to turn for help?

St
Dec 01, 2017

I had trouble with my Y70 Touch laptop since it was purchased in October 2015. Upon receipt there were several sticking keys, and unit was subsequently replaced in November 2015. I started to have issues with the replacement unit in April 2017 where the screen would blink constantly. The...

Lenovo / thinkpad

Wi
Nov 15, 2017

I just got a new Lenovo, and I've been working on a project for a few hours. Word should have saved my work automatically every minute per my options settings, but it apparently didn't. My complaint is this: Lenovo wanted to do another update — which is fine — except I snoozed...

Lenovo Yoga 910. Emax. Jumbo Service Centre / lenovo yoga 910

Hh
Oct 20, 2017

Lenovo Case Number: [protected], SN: PF0QKUXF Read the emails below. This is unacceptable. I want a resolution asap. Dear all I cannot believe I am writing this. After all these weeks, emails, trips to and from Emax and Jumbo, phone calls. I finally received my new Lenovo Yoga 910. I have...

Lenovo / lenovo flex 3 laptop

Ma
Oct 18, 2017

Bought a Lenovo FLEX 3 and the motherboard died before a year of owing it - Warranty expired within just 6 months... how convenient for them... product cost me a lot of money just to have a very expensive paper weight now... - When I contacted customer service they couldn't even just send...