Lenovo
Reviews and Complaints

It took 5 months before they can authorise to pick up and refund the money. I emailed Lenovo about pick up date and location twice but the both emails got ignored. I took the matter further with Consumer protection and a lady called Stephanie contacted using the email address [protected]@lenovo.com. She was the rudest person I ever come cross. No apologies and denied everything I emailed. I was disgusted.

After analyzing various reviews from customers who have interacted with Lenovo Authorized Service Center, it is evident that the overall experience has been disappointing. Many customers have expressed frustration with the service provided, citing issues such as delays in repairs, poor communication, and unresolved technical problems. The lack of timely responses and ineffective solutions have left customers feeling dissatisfied and let down by the service quality. Based on the feedback shared by customers, it is advisable to approach the Lenovo Authorized Service Center with caution and manage expectations accordingly.

The laptop is almost always left open on the desk, sometimes closed, and almost never rotated 360°. Upon opening the lid from a closed position to a standard position left hinge appears to have froze while the right hinge functioned properly breaking the area around the hing and the screen ripped. The laptop was not dropped nor was anything dropped on it. I have been extremely careful with it as it is a huge investment.

I need the laptop repaired for what is obviously a defective hinge. After extensive and exhaustive research regarding this hinge problem, it is obviously a defective design and I am hoping to have a clear and smooth and quick repair proceSS

I purchased this computer for work and within a couple of months the computer keyboard stopped working. Since I live in Alaska I had to wait to fly to Washington to have a technician come out to fix it. It worked for maybe a couple months and then the same issue broke where the keyboard stopped working. Again I was in Alaska so I sent the laptop in. At this point it was such an unreliable computer that I bought another one. I just received the repair back from Lenovo two months ago and again the keyboard is broken and does not work. This is a faulty product. I would like a partial refund as I have never been able to use the computer as advertised

I had a PC Legion S7 16ARHA7 - Type 82UG sent for repair. I was not advised to remove any accessories. However, I asked if I could include some accessories on the phone. They said it shouldn't be a problem. They ended up stealing my accessories and never returned the items. They did not repair the PC. They just deleted all my drivers. I sent it back to get it fixed, but they do not know where it is. They did not know because they created two labels, and they lost track of the one they created for me. I called them and spoke to a supervisor, Employee ID 472118. She was horrible, did not want to help, lied, and said that they had my PC when she didn't care about my accessories because they lost it, and it was not their problem.

My computer shut down on its own and would not turn back on. I called customer support and it was still under warranty so they fixed it and sent it back, claiming that I had a faulty motherboard which was replaced. 34 days later it has shut off again and will not turn back on (although it is charging fine). I called support and they said there's nothing they can do because the 30 day window has closed from the time it was repaired. I'm extremely disappointed with the product and the customer service I received. It was clearly not repaired correctly, or else this would not happen again a month following the repair. The 1year warranty just expired so I am left without a computer. Has they properly fixed it during the repair, I would not be in this problem.

Would not recommend this product to anyone.

I bought directly from www.Lenovo.com my tablet in November 2023 and it was delivered in December 2023. Since then, I've been in contact many times with Lenovo and their official parts supplier ENCOMPASS to obtain additional SD Card Trays (5M88C21031 or 5M88C21032). They do not have, stock, or know if they will ever have these parts; inspite of the fact these are very commonly needed replacement parts. The SD Card Trays are plastic and easily damaged or broken. They've recommended I look on line for the parts - but they are not available from any other dealer. I like the tablet, but this is not acceptable.

On 8/22/23 i ordered a laptop computer on online from the company for a disable person birthday party no email that was sent to me said it needed a sign receipt for it to be left at my front door even the ups driver left 2 notices on my door not saying it needs a sign receipt it was never left , on 8/25/23 i went on line to chat with there agent "Pinky" about it and was told that the team was inform about it & they will contact ups for it to be delivered on 8/26/23 without any sign receipt ,it never happened i contacted the main office about it on 8/28/23 & was offered a 15% plus the computer which i turn downed & i told them since i went to this party with my gift they should credit my credit card account and send the computer free of charge to me for their mistake and they said no! I cant contact the CEO of this company the email comes back & they refuse to give me an email address and a direct phone # to the ceo in the USA & China! Order# [protected]. J.B.

I sent in 2 laptops to be repaired. One they told me was not under warranty. I just bought it this year, I submitted the receipt. They said they would fix it. I received it back unrepaired and in worse shape then before. The other laptop they lost. I received an email stated they received it and it is in for repair. Now it was wiped off the internet and disappeared. This is unacceptable.

The Lenovo website stated that it comes with Windows 11 Pro operating system but upon receiving the laptop, it is Windows 10 Home with the option to upgrade it to Windows 11 Home. I called Lenovo's tech support and they confirmed that the computer comes with Windows 10 Home though the website clearly states that it has Windows 11 Pro as the operating system. My order number is: [protected].

I purchased this laptop for my son and paid extra for the premium care warranty that states they will send someone out to your home for repairs. About 2 weeks ago he turned it off and went to bed for the night. The next morning he went to start it and he received a blue repair/recovery screen. No matter what I entered or selected it always came back to the same screen. We restarted it several times and nothing would fix it. I called customer service and they walked me through several possible repairs, but nothing would fix it. They asked me to download a recover USB and try to reinstall the image. Did that nothing worked. They said they would call me back in 4 hours to confirm it fixed it, but I never received the call. Instead received an email stating we tried to call, but couldn't reach you". I called them back the next day and informed them the downloaded repair tool didn't work. The customer service agent said they would send me a USB with the software just to be sure. Received the USB device two days later and again ran it though the PC as instructed and again it did not work. I called them back and they said they would send me a box to send the laptop into a depot for repairs. I asked about the onsite repairs that came with the premium care warranty and the customer service agent said they can't do that because they don't know what's wrong with it. (Isn't that what the onsite technician is supposed to determine?) I asked to speak to a supervisor and after 30 minutes of haggling back and forth with the customer service agent he finally said he would have a supervisor call me back. He told me that the company will sell you a premium care warranty, but that doesn't mean they will send someone to your house for repairs. Still have not had my son's laptop repaired.

I purchased 3 computers for our company, all the same new 2019. March of 2020 my computer stopped working - motherboard crapped out. Shipped it in and was told can’t get parts, don’t know when or if it will return. Well months later comes back in the mail- worked ok but always had problem of any updates thru the past 2 years. Windows 11 comes and once again no way to update. Decided to see a local computer specialist and found out in my 6 month old computer they replaced the motherboard with a 10 year outdated motherboard and felt that was sufficient. Had I known that at the time I would have never accepted it. I called today and basically getting the runaround - it’s out of warranty and old, nothing we can do. How about when it was under warranty why didn’t you replace it with a new computer and not give me shoddy equipment and pass it off as well it’s working. I paid 2599.00. I got 12$ service. I am completely aware that 2020 and 2021 was a time where parts were unavailable, but it was under full warranty and I should have been given new not old. I am dying to know if anyone has a fix for this problem or I just verbally trash Lenovo from now until the end of time. Trust me- never again as far as I’m concerned. Lenovo warranty, service and computers are the worst.

I recently made a big purchase from Lenovo, spending over $3800.00 on two top-of-the-line ThinkPads. I even included an extended warranty to ensure that my investment was protected. However, a few months later, one of the laptops started experiencing a smart audio error, and eventually, the input and output devices disappeared altogether. I tried all of the standard fixes that Lenovo had listed on their support page and forums, but nothing worked. So, I decided to submit a support ticket to Lenovo.

After a few days, I received an email stating that my ticket had been closed, with no resolution. I was shocked and frustrated. I went to the support page to check on the status of my ticket, only to discover that they had changed their login procedure. It took me a while to finally get through and find the page with my ticket on it. To my dismay, I discovered that Lenovo had closed my ticket because the laptop was out of warranty. I was under the impression that my extended warranty had been updated, but it turned out that it wouldn't start for another two weeks.

Now, I'm stuck with two expensive laptops that I can't use because I can't risk anything major going wrong with them until the "updated" warranty starts. It's a highly deceptive business practice that takes money from you and absolves them of any responsibility. I'm extremely disappointed with Lenovo's customer service and their lack of transparency. I expected better from such a reputable company.

I gotta say, my experience with Lenovo's customer service was just plain awful. I bought a laptop from them back in December, but it got delayed in shipping by over a week. By the time it finally arrived, the original delivery address didn't work for me anymore. So, I called up Lenovo's customer service and the first person I spoke to told me they could reroute the package to my current address if I had UPS return it. But, as it turns out, that was a total lie. I found out later that they couldn't actually do that.

To make matters worse, this laptop was a replacement for my old one, so I was already feeling pretty frustrated. Lenovo did let me buy the new laptop at a slightly reduced price, but it still ended up costing more than the original purchase. If I had known that I couldn't reroute the package, I would have just had my family at the original address ship the old laptop to me. It would have been way cheaper.

But, that's not even the worst part. It took Lenovo weeks to refund me for the original purchase. I didn't get my money back until January 30th, which was over a month after I bought the laptop on December 22nd. And, I had to contact Lenovo multiple times to get them to actually issue the refund. When they finally did, it was for less than what I had actually paid. I never got the full refund!

To top it all off, Lenovo deletes any reviews on their website that focus on customer service instead of the product itself. So, you can't even trust the ratings on their site. It's just not a good look for a company to treat their customers like this.

I recently bought a Lenovo laptop from their website and received it on November 29th, 2021. I was excited to start using it and was happy with its performance until one day, a year and 15 minutes later, a piece of plastic fell off from the hinge area. I didn't think much of it at first, but to my dismay, the laptop started to disintegrate slowly but surely. It became so bad that I had to tape it into a plastic bin just to keep it somewhat attached. It's not the most comfortable thing to use, but it still works well.

I contacted Lenovo to see if they could help me out, but since it was 'out of warranty', they refused to do anything for me and referred me back to Best Buy, where I had purchased the laptop online. I was disappointed and frustrated, especially since I had taken good care of the laptop and it had never been abused or mishandled. I had to fight Covid over Christmas, but I was finally able to visit Best Buy in early 2023. They were shocked to hear that Lenovo had done nothing but pass the buck.

Recently, Lenovo reached out to me for some background information. I provided them with everything they asked for, but each time I did, they asked for more details. It was like a never-ending cycle of requests for more information. Luckily, I had kept all the documentation they asked for, but now they seem to have 'ghosted' me. I'm in my late 70s and take very good care of my equipment, so it's frustrating to see a laptop fall apart in just 12 months.

I paid $850Cdn for this laptop, and it's disappointing to see it fall apart like this. I've attached a photo, but it doesn't really do justice to the extent of the damage. I hope Lenovo can do something to help me out, but as of now, I'm not very happy with their customer service. #LENOVOSUCKS

Lenovo is a company that seems to be from another country. If you need any kind of customer service, you will be calling to other countries and speaking to non-native English speakers. It can be a bit frustrating and you may feel alone and victimized because they will promise you results and break those promises. You will be told to wait 24 to 48 hours every 24 to 48 hours. It can be hard to fight back because they are far away and cannot be touched. They will seem so kind, yet they will snicker to their coworkers as they attempt to flatter you.

Many people before me have tried to get a refund and are still waiting. It wasn't even me that canceled the order. It was my sales rep who entered it wrong the first time, causing him to create a new quote which I eagerly converted to a second order. The next day I noticed I had been charged a hefty sum twice! I am broke now and they refuse to give me a shipping label to even return the product. They don't refuse, really, they just keep promising it will come in 24 to 48 hours. Everyone who has dealt with them knows about 24 to 48 hours, an endless purgatory in time.

If you choose Lenovo, you must know in your deepest being that that is what you want. Because you literally will never see that money again. However, I must say that their products are of good quality. I have been using my Lenovo laptop for a few months now and it has been working great. The speed is fast and the graphics are clear. I have not had any issues with it so far.

Overall, I would recommend Lenovo for their products, but be aware that their customer service can be a bit frustrating. If you do need to contact them, be prepared to wait and be patient. It may take some time to get the results you want. But if you are willing to take that risk, then Lenovo is a good choice for a quality product.