Lenovo review: Horrendous customer support!

Purchased a Lenovo laptop a year ago. Just recently purchased a 13 month warranty update. Received an email indicating that the warranty was waiting to be fulfilled. Tried to determined status online through email support and their virtual assistant. Every time their response was to ask for bizarre information like domain name, customer number, weird stuff most customers don't have. Apparently they were unable to conduct a simple order number query and give a response. Bizarre inexplicable customer non-support. These guys have been looking at ones and zeroes way too much and have lost any connection with simple customer support.