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CB Computer Hardware Lenovo If there was a -1 star, it would be deserved by this company
Lenovo

Lenovo review: If there was a -1 star, it would be deserved by this company

B
Author of the review
10:21 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After much research, I opted to purchase a Lenovo laptop directly from the company's website. After placing the order, my money was placed on hold in my account. I never received an order confirmation, so I checked my newly created Lenovo account. There was no evidence of my purchase. I called customer service, which couldn't find any purchase order either. I demanded a supervisor and was put on hold for a long time. No supervisor was available. Finally, another customer service rep. verified the purchase with the explanation that it was sent to the wrong email address. Now I was told the product is no longer available, and I had to wait for a shipment from China. At that point, I cancelled my order. I was told that my money will stay on hold for 48 hours. Again, no documentation! After 6 days, the money was still not released, and I had to call PayPal to do so. They needed a cancellation statement from Lenovo, which I never received. I will NEVER purchase or support Lenovo in any way, and make sure everybody I know learns about this malfunctioning company.

Recommendation: DON'T PURCHASE ANYTHIN FROM LENOVO!!!!! Their products might be good, but the company sucks!!!!!!!

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  1. Lenovo Contacts

  2. Lenovo phone numbers
    8800 301 7407
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    +44 125 674 1677
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    +353 15 628 320
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    Ireland
    +61 130 055 7073
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    Australia
    +84 800 446 833
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    +32 22 009 790
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    +45 36 140 697
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    Chile
    More phone numbers
  3. Lenovo emails
  4. Lenovo address
    23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
  5. Lenovo social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Lenovo contacts
Lenovo Category
Lenovo is ranked 7 among 331 companies in the Computer Hardware category
#05 NVIDIA NVIDIA #06 Intel Intel #07 Lenovo Lenovo #08 ASUS ASUS #09 Logitech Logitech

Most discussed complaints

Huge shipping delays!
2
(opinions to this review)
 booting problem
1
(opinions to this review)
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