CB Residential Sales Lennar Complaints #2-21

Lennar review: Formal complaint & urgent request for resolution – flagstone subdivision (closing date: jan 14, 2026)

Latresia penrice of US

Jul 29, 2026 3:18 pm UTC

Verified customer

Featured review

I am writing to formally escalate a series of unresolved warranty and maintenance issues regarding my home in the Flagstone subdivision, where I closed on January 14, 2026, and moved in on January 19, 2026.

Despite making a significant financial investment—including $15,900 in down payment funds and $2,500 in earnest money—my experience with Lennar’s warranty service has been deeply disappointing. Since moving in, I have submitted approximately nine work orders. While minor issues were handled, major items reported in late April 2026 remain unresolved due to severe negligence and premature close-outs by local staff.

I am requesting your immediate corporate intervention on the following matters:

Severe Driveway Degradation, Discoloration, and Cracking (April Work Order): A work order submitted in late April regarding my driveway was closed out by our former representative, Wes, without any work being done. As shown in attached photographs, a driveway that is barely 7 months old exhibits severe, systemic issues:

Extensive Staining & Discoloration: Heavy dark brown and rusty-tan staining streaks across multiple main slabs, looking decades old.

Structural Cracking & Joint Deterioration: Cracks are running through the slab sections, and the edges along the expansion joints are visibly crumbling, spalling, and breaking away.

Mismatched Pouring/Finishing: The edges and borders show patchy, uneven grey-and-tan discoloration compared to adjacent concrete.

A cosmetic power wash or stain remover will not fix structural cracking, failing joints, or mineral bleed through the concrete matrix. I require a qualified concrete specialist to conduct a formal assessment and schedule a full repair or replacement.

Unfinished Living/Dining Room Ceiling Texture (April Work Order): Following initial drywall repairs, contractors failed to re-apply the matching ceiling texture. As a result, the ceiling across my main open living and dining area remains patchy, with smooth sections sitting next to textured sections. Wes inspected this issue in person, agreed the work was unacceptable, but closed the ticket without scheduling the fix.

Safety Hazard, Abandoned Job Site & Professional Misconduct (Electrical Outlets): Yesterday, an inexperienced 20-year-old technician was dispatched to repair live electrical outlets that were left unhooked during construction. The 20-year-old worker displayed unprofessional conduct, making frequent personal calls using heavy profanity inside my home. Furthermore, he was blatantly underqualified, relying on a FaceTime video call with his father to guide him on how to wire live outlets. Rather than completing the job, he informed me that he had an errand to run and left my home, leaving live electrical outlets open, exposed, and completely unfinished.

Request for Action: Due to this ongoing pattern of neglect, I request that Wes be permanently removed as the warranty representative for my home and prohibited from returning to my property.

I request a written response within two business days confirming:

An immediate date and time for a licensed, master electrician to safely complete the exposed outlet wiring abandoned by the previous technician.

An inspection date with a corporate or senior field supervisor to address the permanent remediation of the driveway and completion of the ceiling texture.

Sincerely,

Latresia Lafay Penrice

Flagstone Subdivision

0 comments

Add a comment

Lennar - Build with poor quality 28

Lennar - Poor construction and warranty policy 11

Resolved

Lennar - Disappointing story! 17

Lennar - Shoddy Construction 11

Lennar - Keeping Escrow Monies 12

Resolved

Lennar - Water/Sewer backed up

Lennar - AC 2

Lennar - horrible builder

Lennar - kitchen drawer front

Lennar - Scam

View all Lennar reviews and complaints

Lennar Contacts

Lennar phone numbers

+1 (305) 229-6400

Click up if you have successfully reached Lennar by calling +1 (305) 229-6400 phone number 26 26 users reported that they have successfully reached Lennar by calling +1 (305) 229-6400 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (305) 229-6400 phone number 17 17 users reported that they have UNsuccessfully reached Lennar by calling +1 (305) 229-6400 phone number

21%
Confidence score

Head Office

+1 (800) 509-4979

Click up if you have successfully reached Lennar by calling +1 (800) 509-4979 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (800) 509-4979 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (800) 509-4979 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (800) 509-4979 phone number

AZ, CA, NV, OR, WA & CO

+1 (410) 423-0407

Click up if you have successfully reached Lennar by calling +1 (410) 423-0407 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (410) 423-0407 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (410) 423-0407 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (410) 423-0407 phone number

Delaware & Maryland

+1 (305) 229-6447

Click up if you have successfully reached Lennar by calling +1 (305) 229-6447 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (305) 229-6447 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (305) 229-6447 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (305) 229-6447 phone number

Ft. Lauderdale, Palm Beach & Miami, FL

+1 (904) 380-0818

Click up if you have successfully reached Lennar by calling +1 (904) 380-0818 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (904) 380-0818 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (904) 380-0818 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (904) 380-0818 phone number

Jacksonville, FL

+1 (800) 698-1929

Click up if you have successfully reached Lennar by calling +1 (800) 698-1929 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (800) 698-1929 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (800) 698-1929 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (800) 698-1929 phone number

Melbourne, Tampa & Orlando / Winter Haven / Clermont, FL

+1 (866) 226-4057

Click up if you have successfully reached Lennar by calling +1 (866) 226-4057 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (866) 226-4057 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (866) 226-4057 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (866) 226-4057 phone number

Naples / Ft. Myers & Sarasota / Manatee, FL

+1 (770) 670-2770

Click up if you have successfully reached Lennar by calling +1 (770) 670-2770 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (770) 670-2770 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (770) 670-2770 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (770) 670-2770 phone number

Georgia

+1 (952) 249-3000

Click up if you have successfully reached Lennar by calling +1 (952) 249-3000 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (952) 249-3000 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (952) 249-3000 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (952) 249-3000 phone number

Illinois & Minnesota

+1 (877) 536-6274

Click up if you have successfully reached Lennar by calling +1 (877) 536-6274 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (877) 536-6274 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (877) 536-6274 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (877) 536-6274 phone number

New Jersey

+1 (704) 542-8300

Click up if you have successfully reached Lennar by calling +1 (704) 542-8300 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (704) 542-8300 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (704) 542-8300 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (704) 542-8300 phone number

Charlotte & Greenville, South Carolina

+1 (919) 337-9444

Click up if you have successfully reached Lennar by calling +1 (919) 337-9444 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (919) 337-9444 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (919) 337-9444 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (919) 337-9444 phone number

Raleigh, North Carolina

+1 (843) 266-4464

Click up if you have successfully reached Lennar by calling +1 (843) 266-4464 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (843) 266-4464 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (843) 266-4464 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (843) 266-4464 phone number

Charleston & Myrtle Beach, South Carolina

+1 (615) 465-4333

Click up if you have successfully reached Lennar by calling +1 (615) 465-4333 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (615) 465-4333 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (615) 465-4333 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (615) 465-4333 phone number

Nashville, Tennessee

+1 (512) 418-0258

Click up if you have successfully reached Lennar by calling +1 (512) 418-0258 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (512) 418-0258 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (512) 418-0258 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (512) 418-0258 phone number

Austin, Texas

+1 (469) 587-5308

Click up if you have successfully reached Lennar by calling +1 (469) 587-5308 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (469) 587-5308 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (469) 587-5308 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (469) 587-5308 phone number

Dallas / Ft.Worth, Texas

+1 (281) 874-8521

Click up if you have successfully reached Lennar by calling +1 (281) 874-8521 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (281) 874-8521 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (281) 874-8521 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (281) 874-8521 phone number

Houston Area, North, Texas

+1 (281) 874-8468

Click up if you have successfully reached Lennar by calling +1 (281) 874-8468 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (281) 874-8468 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (281) 874-8468 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (281) 874-8468 phone number

Houston Area Northwest, Texas

+1 (281) 874-2953

Click up if you have successfully reached Lennar by calling +1 (281) 874-2953 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (281) 874-2953 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (281) 874-2953 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (281) 874-2953 phone number

Houston Area South, Texas

+1 (210) 403-6200

Click up if you have successfully reached Lennar by calling +1 (210) 403-6200 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (210) 403-6200 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (210) 403-6200 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (210) 403-6200 phone number

San Antonio & South Texas, Texas

+1 (877) 566-0437

Click up if you have successfully reached Lennar by calling +1 (877) 566-0437 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (877) 566-0437 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (877) 566-0437 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (877) 566-0437 phone number

Northern Virginia / DC Area, Virginia

+1 (757) 603-4697

Click up if you have successfully reached Lennar by calling +1 (757) 603-4697 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (757) 603-4697 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (757) 603-4697 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (757) 603-4697 phone number

Williamsburg, Virginia

More phone numbers

Lennar emails

webmaster@lennar.com

100%
Confidence score: 100%

Support

Lennar address

700 NW 107th Ave., Miami, Florida, 33172, United States

Lennar social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Aug 03, 2026
View all Lennar contacts