Lennar Corporationvancouver, wa - herzog farms home - unresolved warranty issue

K Jan 04, 2020
This review was posted by
a verified customer
Verified customer

We purchased a new home in Herzog Farms December 2018. On August 28, 2019, Turbo Painting was originally sent out by Jason McAnally to paint an area that was missed under the upper front eve above the right side of our garage. We're not sure why Turbo Painting felt it was also necessary to paint the brown metal flashing white on the front porch corbel caps. But by making the decision to paint the flashing, they gouged and broke the sharp corners off our front porch main beam (see attached photographs). We were shocked by both the painting of the metal end caps and the destruction of our main porch beam which is the first thing you see when coming up to our front door. When we purchased our home, we did so with the front beam end caps being brown metal and no major scarring on the main beam. All we want is for the front porch to look like it did when purchased our home. We are requesting that the beam be replaced NOT simply fixed with clips, putty and stain which will inevitably disintegrate over time.
So, we are escalating and offering a couple of solutions on our own.
1) Replace the beam entirely so that it is exactly as purchased.
2) Provide us with the funds to replace the beam and we will oversee the replacement without Lennar.

vancouver, wa - herzog farms home - unresolved warranty issue
vancouver, wa - herzog farms home - unresolved warranty issue
vancouver, wa - herzog farms home - unresolved warranty issue

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.