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4.4 459 Reviews

LegalZoom.com Complaints Summary

15 Resolved
66 Unresolved
Our verdict: With LegalZoom.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:10 pm EDT

LegalZoom.com Stay away

I have been hearing a lot of commercials on the radio about Legal zoom and they are targeting Inventors. They are offering to do what is called a Provisional Patent for a low cost. This is a scam...yes they can do it for over twice the cost it would cost you if you did it yourself. You simply go to USPTO.GOV and in word search type in Provisional Patent. It will pull up everything you need to know about aquiring this Patent. The cost is only $110.00 for submission. A trained Monkey can fill out this form. Your drawings do not have to be done by professionals and you just have to describe what it is your invention does in a few sentences and with no use of legal jargon just in your own simple description. Here are the 2 forms you fill out...www.uspto.gov/web/forms/sb0016.pdf
& uspto.gov/web/forms/provisionalSB.pdf

The provisional Patent is only good for 11 year, what it is intended to do is protect your idea and allow you to safely try and market it and see if you can find anybody that would be interested in buying your invention. You may think you have the greatest idea in the world but it may only sell to a nitch market or everybody may turn you down. This also allows you to build your prototype and find manufacturers so you can get the cost of production if you want to make them and sell them yourself. If you are just looking to sell the idea and get royalties this will protect you as well.
Before 1 year is up you will be able to determine if you want to get a Utility Patent (which is the Patent that protects your idea the most).

For only $110.00 you can see if people or the market place will actually desire your product. If so then you are in the top 5%, 90-95% of new ideas fail, (I have had some do good and some not go anywhere.) If that is the case you are only out $110.00 which is a far cry above what Legal Zoom charges.

Also do not ever get suckered in to have them do your Utility Patent or any other Fly by night Inventors commercial you see on TV. They will try and upsale you to this, this is illegal, it is basically the ole Bait and Switch routine, where they make you think it is a safer bet to do the Utility Patent, when in fact the Provisional patent is just as safe for 1 year.
If you must use a Lawyer do it Locally, you cannot mess with someone hundreds of miles away and most of the time not even a lawyer but just a salesman trying to get his commision.
I know this for I fell pray to this a long time ago and hope that I can help someone else not waste their Money or these people I call vultures. I call it the Eureka factor..you get so excited in your idea that all you think about is all the Millions of dollars you are going to make. When you call one of these companies they can sense that in your voice and excitement so they pray on you and they will sucker you out of money here and there with excuses as to they need more money to continue, if you have already sent them money you feel as though you must send more because you do not want to loose what you already have put in. Meanwhile they are telling you that you are the next Einstein and be ready to rake in the dough. In fact it is them that are RAKING it in. Do not play their Game.
Everything you need to now about patents and how to aquire them is at USPTO.GOV Never use a Lawyer in the beggining, just file the "PROVISIONAL PATENT" on your own and then send out your idea. AGAIN it is as safe as any other Patent for 1 year, given that you have your file date earlier than everybody elses.
If the Government were on the Inventors side they would not allow these Vulture fly by night scammers to market themselves. They can do a Provisional Patent in 30 minutes, drawings and all. You can fill it out in 10 minutes...write your description in 30 minutes and have a decent artist draw your idea...1 hour if not to detailed. and submit. Within a Month the Patent office will send you your Patent Pending legal form good for 1 year. If it does take off make sure You do apply for a UTILITY PATENT before that year is up...Also go to Google Patents and type in every detail of your invention to see if it has not already been patented, I have seen some of my ideas Patented as early as 1910, so verify your search first. Google is better than sifting through the Patent Office search form and easier.

Also Copyrites and Trademarks are simple to do as well all of this on USPTO.GOV Did my own Trademark the first time in 1 hour. The Lawyers scare you into thinking this is something only they can do.

I will add that if your Patent is a very complex innovation with gears and memory chips and such things as that you can still use the Provisional Patent, but when it comes time to be precise and accurate then definetly use a Lawyer who is an expertise in that area, but keep it local...as they say keep your friends close but your enemies closer, they are not your friend they do not make money off your Patent...they make money off of YOU! They will submit your idea the right way but if it comes back from the Patent office with changes that need to be done, then they expect you to pay for them even though it was them that was at fault, you paid them to do it right in the first place why should you pay them more...definetly ask this question to them before you hire them and get it in writting!

Good luck and use the money you saved for prototypes or your marketing campaign.

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Terry from Florida
Rockledge, US
Jan 22, 2014 2:12 pm EST
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I used Legal Zoom after doing careful research and comparing cost, and what is promised by them for forming a non profit Corp. With the big name recommendations from large companies, like Forbes, and the Wall St Journal, that are reputable companies, and the reviews that are submitted online that are obviously "cherry picked" by Legal Zoom themselves, I made my decision to use them. The fact that they offered Lifetime Support was a HUGE sell, and Satisfaction Guaranteed usually tells you that a company will back their claims up. I am so disappointed!
I don't write these complaints. UNLESS - something really good happens, or something really bad happens. Guess what? I am trying to get people to realize that you are completely on your own with Legal Zoom! Of course there is a discount to use their services, because YOU do all of the work, and then you are left on your own! If you have something so important that you are seeking assistance with a legitimate and knowledgeable company, do NOT get "sucked in" by their claims! I am sure Attorneys did create the website, and have input on the software that has you do all of the work. Because that is what you get here with them. They offer you software where they ask you questions, and you fill in the balnks. When you are done, they will print out the document on their end and if you have paid them to mail it to the State or Federal IRS - they will do that too. But you could have done that. If you have questions, be advised! I have attempted to ask a simple question 3 times, and 3 different ways not understanding why customer service replies with non-applicable responses! I am guessing that they read one line and don't take the time to care enough to actually read what you are asking, and they try to match it with information that it is already printed out for them. They copy and then paste it in your email. Whether it answers your question or not. The question I asked, "Can you send me the copy of my actual Articles of Incorporation that you claimed to have filed with the state?" I explained that I have the response from the state telling me that they have received it and approved it, but the actual ARTICLES - that every company needs possession of, were not provided in my "package" when they sent it to me. By the way, I paid for the MEGA DELUXE deal, so EVERYTHING was included. I received a response in a timely manner! That I am not going to say doesn't happen. The response is quick. But it is completely uneducated, and comes from untrained staff that have no knowledge of what it is I am talking about; In addition, it was obvious that they did not take the extra minute to read my entire email, because they sent me exactly the same thing that I had in my possession, to which I had informed them of. My 2nd email, I pled with cust. service to please ask someone for help in getting me the answer, because what I need is important, and it was obvious that they didn't know what I speaking of. My reply to my 2nd email was non caring for sure, and I believe is a way to tell me to get lost. It is a standard reply that says Legal Zoom is not an attorney, we can give you a list of attornies in your area if you would like?
Really? They persuade you to spend money with their company, which is a lot of money to many of us, and tell us that they can provide for us what we need so we dont have to go to an attorney, and then they offer to refer me to one AFTER they have my money? And I might add, what I need is not something an attorney can do for me. I need Legal Zoom to complete their job, and make sure I get a copy of what they claimed they filed with the state already. This is a very simple response from cust service. EIther yes let me get you a copy, or no - we have filed it for you, but the price you paid didn't include getting you a copy of it. You will have to pay the State to get a copy yourself!
Another question I had with cust service, was a yes or no question also - "Does any kind of membership come with the NOLO book that I received with my package?" - The answer - once again, is almost embarrassing. They didn't say yes or no - they said " you can use the NOLO book you received to help you with By-Laws and other helpful things..." Never answered my question.
To be honest with you, I am wondering if I customer service is a software that responds electronically according to the key words in the email, because the reply is something that my Iphone Siri would write if she didn't understand what I asked. Well I tried 3 times to get the remaining piece of what is supposed to be included in my package, and still not one intelligent answer yet, except to tell me to go see an attorney.
Now that this is happening and I can't seem to get ANY customer service of any kind, I have been looking on line trying to find a professional and smart way to enter my complaint to allow them a chance to resolve it, but all I am stumbling upon on are tons and tons of complaints about the company! I wish I had seen these before! I am a business owner, I prefer for someone to bring a problem to my attention and let me try to fix it, before they spread it all over the world. but I could NOT find an avenue to do that, and when I tried nicely to make cust service aware of the lack of service I was receiving, they told me to find an attorney - which doesn't give me any other option. I have let them know that I am not satisfied, and I do wish for reimbursement based on their claim of Satisfaction Guaranteed. Even then, the guarantee doesn't give you an avenue to resolve anything. There are other ways to save money and get similar services. DO not expect good service from them!

LegalZoom SM Mgr
LegalZoom SM Mgr
Glendale, US
Mar 07, 2014 4:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We're sorry about what occurred with your order and withyour customer service experience. Usually orders go more smoothly and weapologize that you experienced us at less than our best. Your comments andexperience are important to us and we appreciate your feedback. Please feelfree to contact us via email at Chyna@lzserve.com and we'll try our best tomake things right.

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2:02 pm EDT

LegalZoom.com They suck

I am an attorney and tried using them for incoporating. Well, you do not even get what you pay for with them. Poor service. On hold for chunks of time. Mess things up and wait for you to call them to see wth is the delay. Their adds and testimonials are great. But when the rubber hits the road, they suck beyond belief. I cancelled my order ad am doing it myself. STILL waiting two days for thier 24-hour e-mail reply. They suck. They are a rip-off.

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LegalZoom
Los Angeles, US
Jun 16, 2011 11:44 pm EDT
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I would like to extend my sincerest apology in regards to your disappointing experience with LegalZoom. We want to try and correct the situation when a Customer is dissatisfied.

In regards to your cancelled Incorporation order, are you still awaiting an email confirming the cancellation of your order? I can directly assist you. My name is Patty, please give me a call at [protected] at extension 8720 so that I can help with your order.

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8:47 pm EDT
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LegalZoom.com Bad Product

I filled out a from on the Legas Zoom site for a Last Will & Testament. When I received the document it looked nothing like the information I provided to them. This document is completely worthless and they will not respond to my emails of which I sent several requesting they contact me to straighten this mess out. I guess they just took my money and ran.

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LegalZoom
Los Angeles, US
Jun 25, 2011 3:10 am EDT
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Hi Robert,
I apologize for the poor experience you've had with LegalZoom. We'd like to make it right, but we've been unable to reach you. Please contact Monica at 800.773.0888 x3607 so she can help.
Best,
Carrie Yutzy
Social Marketing Manager
LegalZoom

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10:02 pm EST
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LegalZoom.com Double-Billing

On March 3, 2010 I renewed my "Registered Agent" service for a Nevada Limited Liability Company I set up using LegalZoom.com. There were two options: $159 for a one-year renewal or $288 for a two-year renewal. I paid $288 for a two-year renewal. As an aside, a "Registered Agent Service" is a service for forwarding official notices and other mail concerning your corporate entity when you live out of state. On Feb 18, 2011 I received a renewal notice in the mail telling me it was time to renew my "Registered Agent" service even though I still had one year left. If I had not checked to see that I had chosen the two-year option last year, I would have ended up double paying. I believe this is unethical and misleading behavior on the part of LegalZoom.

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LegalZoom SM Mgr
Glendale, US
Sep 23, 2014 11:32 am EDT
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Hi Jeannine, sorry to hear that you were charged for a service you did not want and were not aware of. I would like to help you resolve this right away. Please contact me directly at Chyna@lzserve.com.

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Jeannine M. Bicknell
Stuart, US
Aug 26, 2014 8:24 am EDT

My name is Jeannine M. Bicknell I have used Legalzoom in the past for my Will and Power of Attorney - all done with satisfaction.

Last year my finances went down the black hole and I call and cancelled the $14.00 per month only to see it still come off my card. I called again and it still was on my card - I called this month I believe around the 8th and the young lady said it would be taken off from January of this year and I was relieved for a short period of time - I found it taken of my debit card and put into my credit card about 5 or 6 payments on the same day.

I am 78 years young and not in the best of health (working on that) and live alone - please help me with this problem.

Thanking you in advance - Jeannine M. Bicknell

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Jeannine M. Bicknell
Stuart, US
Aug 26, 2014 8:15 am EDT

My name is Jeannine M. Bicknell. I have used Legalzoom for my Will and Power of Attorney - all done to my satisfaction.

Last year my finances went done the black hole and I called and cancelled the $14.00 per month only to see it still come
off my card. I called again and it still was on my card - I called this month I believe around the 8th and the young lady said
it would be taken off from January of this year and I was relieved for a short period of time - I found it taken off my debit
card and put into my credit card )about 5 or 6 payments on the same day.

I am 78 years young and not in the best of health and live alone - please help me with this problem.

Thanking you in advance, Jeannine M. Bicknell

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6:38 pm EDT
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LegalZoom.com Incorrect Documents

I used legalzoom.com to have my divorce documents typed out for me so that I could file everything myself. I had already gone to serveral attorneys and made above the amount to get legal aid help but not enough to pay for the divorce my self. So i paid them and when i got my package, they gave me documents that they would not allow to be filled at the court house. Texas is a state that does not allow fill in paperwork. And the package I got had steps on every single page. With warning notes on the top of the each page. I am returning the package in order to get my money back. What I would say to you is do not go through legalzoom.com for a texas divorce because they will lagh at you when you go to file your paperwork. I knkow how have to wait my two to six weeks in order for them to receive my package back and get a refund so I can start all over again.

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LegalZoom
LegalZoom
Los Angeles, US
Jul 21, 2010 7:29 pm EDT
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We would like to extend our sincerest apology in regards to your unsatisfactory experience with LegalZoom. And we want to make it better! We will contact the courthouse to try and get to the root of the problem. If you can, please contact our Customer Care Manager at [protected] ext. 294 (between 7:00 a.m. and 5:00 pm PST) and we will do everything we can to resolve your issue with the courthouse or speed up your refund.

Monica V., LegalZoom Customer Care

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8:19 am EDT

LegalZoom.com Very disappointing and a waste of time

I paid $140 and completed their requested infomation for a name change. They refunded my money after a over a week, saying that the procedure in my county was too complicated. When I asked if they could explain what the "complicated" parts are so I would have a "heads up", they just said I needed to call the county circuit court. Turns out it's not complicated, in my opinion. Very disappointing and a waste of time, but I will probably save money doing it myself.

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Jken
Whitney, US
Oct 22, 2023 9:13 am EDT

Terrible company. The employees lie and the managers will not return a call. DO NOT give them a credit card number they will charge you years later and refuse to refund.

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Judah Crombie
, US
Apr 10, 2023 2:22 am EDT

Only agreed to paying a one time 155 fee to obtain an LLC for Junk Jedi's on 3-22-23 and nothing else then had 250 additionally taken out on the same date 3-22-23 Id like my refund asap. I purposely chose to not choose any other option to acquire the LLC other then the $155 bare minimum and it over drafted my account

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GatorFolk Entertainment
, US
Oct 23, 2022 5:57 am EDT

i ordered my LLC through legal zoom, standard 30 day filing... they said I would have my llc and ein number within 30 days of ordering it and here it is 3 MONTHS LATER and they yet to have me my llc and yet to tell me why i haven't received it yet... they was quick to take my money but i HAVE NOT RECIEVED what i paid for...

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vgallegos
Cheyenne, US
Sep 25, 2013 3:24 pm EDT

It is easier to file your documents with your state your self. It costs less money and you will receive your documents quicker. We filed an LLC with Legal Zoom and paid for expedited services then were told that our documents were delayed at the state level. We contacted the state ourselves to see what the hold up was and how long it would take to receive our documents. The state told us our documents had been approved a week before and emailed them to us with in 5 min of the call. Upon calling Legal Zoom they stated they still didn't have the paperwork. It took them almost another week for us to receive the paperwork from Legal Zoom. They also tell you in the gold package that your registered agent fee is included, but after your papers are filed they charge you an additional fee for a registered agent and you must pay it yearly. Save time and money avoid this company at all costs.

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10:25 pm EDT
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LegalZoom.com failure to comply with their own return policy and lying.

I payed this company a fee to form and LLC and provide me with other legal documents that go along with the formation process so that i would not have to go through the lengthy process of going directly to the government. This company failed to send me the complete package of legal documents that i would have to sign and i ended up going directly to the government because i did not have time to waite for Legal Zoom to mail them to me since they failed to do so. i had deadlines and could not afford to waite on Legal Zoom and when i asked for them to return my money since i ended up doing the job that i paid them to do, they refused to pay me my money. i was put on hold for 30 minutes because the person i spoke with told me that if i wanted a return i should have asked before they mailed me the papers. i read her their return policy because what she was saying was not true and nowhere in their return policy was that stated! and this was when she put me on hold for 30 minutes and they kept passing the phone around. i called back 20 times + on another day and there was no answer. i called back and again they refused to give me any of my hard earned money back passing the phone around and running around my questions and comments and ignoring the fact that i had to repeatedly read them their return policy and they kept on making irrelavent excuses when the messed up and sent me an incomplete package with missing documents. these people want to keep their jobs and need to make the company money so they stop at nothing and say anything to keep your money even when it isn't honest money. At the time of purchase the return policy stated that i still had time to request a return and they refused to do so. they keep changing and updating their policy so they can walk their way around any mistakes THEY are at fault for in the past. Please do not go to this company because if anything goes wrong even if it is on their behalf they will not give you any of your money back.

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10:21 am EDT

LegalZoom.com Stay far away from Legalzoom.com

I tried to use this service and after posting a lot of sensitive information and submitting to whom-ever I received an answer that they don't have any attorneys in my zip code. Why don't they qualify you first and them I would not have posted this info. Where is it? who has access to it? I probably do need an attorney!

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James L Wilson
, US
Apr 05, 2018 4:13 pm EDT

I used Legal Zoom one time. It has been horrible. I place an order, paid for it and they changed the owner of my of my order. They refused to answer why or how to fix it. They ceased to correspond with me. I have placed two calls, and left my number for a call back and they never called back.

They should never be allowed to exist. Bad company!

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Victor2200
, US
Mar 24, 2016 4:08 pm EDT

I ordered the Death Will Service and have received recurring charges for 14.99 dollar each mth for over 1 year. Didn't realize until I was reviewing my bank statements for IRS and this is when I noted these recurring charges. Spoke to Rep on phone and was told that I had agreed to this service and recurring charges! Stated I didn't read the services's agreement ! They refused to refund the stolen money but stated they would stop the recurring charges. According to numerous other ripped off customers this is doubtful.
Maybe it's time to do what Lawyer's do best- Lets get together and form a Class Action Lawsuit against these crooks!

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armeda manieri
Fort Lauderdale, US
Jul 27, 2015 10:19 pm EDT

Legal Zoom has been charging my credit card with unauthorized charges. After resolving the issue they promised a full refund which I never received. They stopped the charges for a few months only to begin charging again.

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11:11 am EDT
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LegalZoom.com Initial Report

So one day I decided to do business with legal zoom, I heard Will Smith did business with them I would be nice to do business with them as well. I WAS WRONG!

I needed to do my initial report for the state of NY.

May 19 I made a payment for the initial report

May 30 I saw in my account status COMPLETED so I said wow I got it, one thing less.

June 3 I call them to tell I didn't receive yet any documents from the State. They told me WE DIDN'T PROCEED BECAUSE THE STATE FEE IS NOT PAY YET.

June 4 I made a payment for the State Fee.

June 8 They call me asking me to contact them

June 9 They Told me SORRY SIR BUT WE DO NOT PREPARE INITIAL REPORTS FOR THE STATE OF NY

My question is:

Do I gonna do business with them again?
Do YOU wanna do business with them?

Why I am writing this?

I didn't have to pay any late fees because I started this with 4 months before the due date So I am not angry at you because late fees. I am writing this to invite people who wants to do business with them to think TWICE.

Hopefully everything is fine and now I am working with another company.

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4:01 pm EDT

LegalZoom.com Legalzoom claims no responsibility and refuses any refund

I called to set up a new medical PA. I was advised on certain documents, but these were not the ones I needed. In addition, I had to call and follow-up on my tax ID because they never did. Then, as I went forward with a new business, an advisor realized the corp. was wrong, so I had to pay an attorney to redo everything. Legalzoom claims no responsibility and refuses any refund.

STAY AWAY.

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Queenie01
, US
Apr 29, 2011 6:23 pm EDT

I agree totally. We went through setting up an LLC to buy a small existing business and trusted Legalzoom to take care of everything we PAID for. We also had to have things corrected, via our lawyer and never did receive a Tax ID number. After waiting several weeks we finally receive what we believed to be our ID number only to find out it was just an application for it that we gave them the information in the first place. Beware of this service. Definitely a rip off in our case.

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5:21 pm EDT
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LegalZoom.com Price misleading

Legalzoom webpage is very misleading. The Premium Package advertised at $359.00 actually cost me over $800.00!

They provided no itemized bill and I had to wait unitl Monday to call.

Called the CSR the next day for and explaination. Then i got this itemized list and realized there is little to no benefit in chosing their Premium Package. I asked to cancel and they became argumentative and dismissive.

Monique atated that there was nothing they could do.

Very disgusted customer.

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rushfiling
glendale, US
Sep 16, 2009 3:23 pm EDT

I'm very sorry for your situation. Try www.rushfiling.com, very up front with pricing and filing times.

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1:00 pm EST
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LegalZoom.com ineffective will

I lost over $140, 000 because I had a will made out by legal zoom.
I was the sole beneficuary in the will but because all the assets were in bank accounts and cd's etc I received nothing.
No mention or question from legalzoom asking about this . NO MENTION of how this works!
I believe any attorney would cover this, if not they should not be in law.
I would never again trust any on line legal firm to prepare papers for me!
A VERY expensive education !

Read full review of LegalZoom.com and 32 comments
Update by david chapnick
Apr 14, 2010 4:35 pm EDT

PS I am hoping for a nation wide class action suit to be waged against this firm. I know there is such an undertaking for California and Oregon in the process now. I would strongly suggest that anyone using such firms pay a real lawyer for 30 - 60 minutes of their time to look over your completed will to be safe.

Update by david chapnick
Apr 14, 2010 4:29 pm EDT

I am the person that lost the $140000 as a result of using legalzoom. Some misread what I was saying. My friend was in a hospital dying, had no will and requested me to have one made out for her and was leaving me $140, 000. On legalzoom form, no questions about where and how assets are held! That should be #1. Every person I questioned [lay people] thought that when someone leaves EVERYTHING to a person named in the will as SOLE beneficiary, that person GETS everything. Thanks to Mr Robert Shapiro and his incompetent legal zoom I lost out on everything. Those that used legal and were satisfied, I am happy for you. You were VERY LUCKY!

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Roxanne Dimacale
, US
Aug 23, 2016 12:31 am EDT

Fantastic post . I am thankful for the points - Does anyone know where my assistant could get access to a template IRS 1041 - Schedule K-1 example to complete ?

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notzoominginLA
, US
Aug 23, 2011 10:01 am EDT

I used Legal Zoom for a DBA filing. They filed it and then emailed me that the final paperwork had been returned by fed ex as refused by me. I emailed them to resend it. No answer. I followed up with another email. No answer. Another email, and they responded with the same initial email they had sent. 2 more emails over 4 days, ZERO response from them. I called them today, long wait time, VERY RUDE "Customer Service" agent, said she would look into the email chain and email me an answer. So far NO EMAIL.
Never again will I fall for their ads...HORRIBLE CUSTOMER SERVICE. Inexcusable.

LegalZoom SM Mgr
LegalZoom SM Mgr
Glendale, US
Nov 05, 2013 11:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Carolyn,

The 501c3 preparation is a lengthy process due to all the tax exemption information the IRS requires. We'd like to make sure we do everything we can to get the completed forms out to you as quickly as possible. Please contact Chyna@lzserve.com for help. We look forward to hearing from you soon so we can resolve this fro you.

LegalZoom

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ccarolynoliver318
Jersey City, US
Sep 08, 2013 9:48 pm EDT

My organization applied for 501C3 status through LegalZoom. That was 4 months ago. We've received NOTHING from these bamboozlers. They offered several packages. We selected the least expensive---but it's still costly. We've received no assistance from this scam outfit. I think it's time we 'zoom' in on LegalZoom!

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tsohara
614 elmdale, US
Oct 17, 2011 4:18 pm EDT

Once you give them your credit card-be prepared for monthly charges you didn't ask for. I'd suggest you stay away from this scam company! Run!

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tleonard
Cleveland, US
May 04, 2011 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

what happens if the person named on the bank accounts/cd's dies?

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Stephen DeVere
, MX
Jan 14, 2011 6:49 pm EST

Idiot, the bank accounts for your parent should have been made POD to you, that is Payable on Death from the primary holder to you. Probably the CD's have a similar option. You where just not thinking at all. People talk to your banker, before it's to late. See ya

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The TRUTH about Companies
Boston, US
Oct 30, 2010 6:43 am EDT

by the way that was not the name that we wanted to file Im done sorry for the short complaints but you can see why.

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The TRUTH about Companies
Boston, US
Oct 30, 2010 6:42 am EDT

Also they sent our paper file with a 5 day shipping with FED EX great rush service. Ya right

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The TRUTH about Companies
Boston, US
Oct 30, 2010 6:40 am EDT

Since I waited this long I could have had everything done and I cant so I even lost money 2 weeks of work. Screw them

LegalZoom.com Customer Reviews Overview

LegalZoom.com provides online legal services to individuals and businesses. Their offerings include the creation of legal documents such as wills, trusts, and business formation papers. They also offer registered agent services, trademark registration, and legal advice through a network of independent attorneys. LegalZoom aims to simplify the legal process with affordable pricing and accessible online tools, catering to those who may not have the means or time to engage with traditional legal avenues.

LegalZoom.com In-depth Review

In summary: LegalZoom.com stands out as a convenient and user-friendly platform for a variety of legal services. With a comprehensive range of offerings, competitive pricing, and a focus on customer support, LegalZoom provides a valuable resource for individuals and businesses seeking legal assistance. While there are areas for improvement, such as turnaround times for certain services, the overall quality and reliability of the documents, coupled with the expertise of legal professionals, make it a strong contender in the online legal services market.

Overview of LegalZoom Services: LegalZoom offers a broad spectrum of legal services tailored to both individuals and businesses. These services include forming business entities, such as LLCs and corporations, drafting wills and trusts, registering trademarks, and providing legal advice through attorney consultations. The platform is designed to simplify the legal process, making it more accessible to those without a legal background.

Ease of Website Navigation and User Experience: Navigating LegalZoom's website is a breeze. The site is well-organized, with clear categories and an intuitive layout that guides users to the information and services they need. The user experience is enhanced by helpful tools and resources, ensuring a smooth journey from start to finish.

Range of Legal Services Offered: LegalZoom's range of services is impressive, covering personal legal matters like estate planning and family law, as well as business-related issues such as intellectual property protection and compliance. This extensive range ensures that users can often find the specific legal help they require in one place.

Pricing and Value for Money: LegalZoom's pricing structure is transparent, with clear options for different service levels. While some users may find the costs higher than those of DIY legal forms, the added value of professional oversight and the convenience of full-service packages can justify the expense for many customers.

Customer Service and Support: Customer support is a strong point for LegalZoom, with various channels available for assistance, including phone, email, and live chat. Support hours are extensive, and the staff is generally knowledgeable and helpful in addressing customer inquiries and issues.

Turnaround Time and Efficiency: The efficiency of service delivery varies, with some users reporting quick turnaround times and others experiencing delays. LegalZoom could benefit from setting more consistent expectations for service completion times.

Accuracy and Quality of Legal Documents: The legal documents provided by LegalZoom are typically accurate and of high quality. They are customized to meet individual needs and comply with relevant laws and regulations, although some users may occasionally need to request revisions for complete satisfaction.

User Reviews and Testimonials: User reviews of LegalZoom are mixed, with many customers praising the convenience and quality of services, while others have pointed out areas for improvement, particularly in terms of cost and efficiency. Prospective users should consider these reviews to gauge how the service might meet their specific needs.

Additional Resources and Tools: LegalZoom offers a variety of additional resources, such as legal articles, guides, and business calculators, which can be extremely helpful for users looking to educate themselves on legal matters or to plan their next steps.

Confidentiality and Security Measures: LegalZoom takes confidentiality and security seriously, implementing industry-standard measures to protect personal and sensitive information. Users can feel confident that their data is handled with the utmost care and protection.

Expertise and Qualifications of Legal Professionals: LegalZoom works with a network of attorneys who are experienced and qualified in their respective fields. This expertise is a cornerstone of the platform, providing users with reliable and professional legal advice.

Comparison with Competitors: Compared to its competitors, LegalZoom holds a strong position in the market due to its brand recognition, comprehensive service offerings, and customer support. However, it may not always be the most cost-effective option, and users should compare services based on their specific needs.

Refund Policy and Satisfaction Guarantee: LegalZoom offers a satisfaction guarantee, allowing customers to request a refund or credit if they are not satisfied with the services. This policy demonstrates the company's commitment to customer satisfaction and willingness to stand behind its offerings.

Accessibility and Mobile-Friendliness: The LegalZoom website is accessible and mobile-friendly, ensuring that users can access services and information on-the-go from various devices. This convenience is a significant plus for busy individuals and entrepreneurs.

Corporate Social Responsibility and Ethics: LegalZoom has initiatives in place that demonstrate a commitment to corporate social responsibility and ethical business practices. These efforts contribute to the company's positive image and align with the values of socially conscious consumers.

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