LBC Express review: Delayed Shipment

I send my shipment to Panorama Marikina branch last Feb. 17 and gave me the waybill [protected]. The following day around noon someone from LBC Customer service called me that as they are about to deliver the item, the receiver decided to change the address to her work address. So they asked me to write an email regarding the change of address to uppha..( the Upper Laguna LBC Branch) and go to Panorama branch to also advise them regarding the change of address which I did that day. The ff day, Feb. 19, upon checking online, there is a note that says there is an issue so I have to call. They didn't have the address pa raw so I gave them the details. The next day, same note so I called again and gave the info again and they said I have to wait for 2 days for the process. Feb. 22, the online said ready for shipping but also theres still the concern again. So I called again and said 2 days process. On Feb 24 same issue. There's this problem with the Upper Laguna branch so the customer service agent told me he'll escalate the concern so I gave the details AGAIN. Today, Feb. 26, I called regarding the same issue and said they bring the item to Pasay because of the pending issue on address. I request for a return call from the manager and said will call after lunch. Its 5pm and no call. So all my calls and time are all wasted because the said issue was not addressed.
Please see attached photo of my email to the branch and customer service which I haven't receive any response.
Hope this will help expedite things.

Looking forward for your response.

Respectfully yours,
Rina

AWB#[protected]

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