've had a very bad experience with ph

This review was posted by
a verified customer
Verified customer
Review updated:

I've had a very bad experience with purchased 2 CPs from their website on May 30, 2012 using my credit card and until now (June 29, 2012) I don't have those items yet. I've been calling their customer service using my mobile phone, but they could not give me a concrete explanation about what has happened. I've talked to different agents and they also kept on promising to call me back and promised to give me the tracking number. It's almost one month now and I don't have any news about my order--[protected]. It's really frustrating. How could they be so irresponsible. This is my first time to purchase from this company and they really gave me a very bad impression. I will no longer buy from this site again.


  • La
    Lazada Philippines Jul 02, 2012

    Dear Ms. Adona,

    Good day and thank you for ordering from our website, Our company is committed to providing our customers with the best online shopping experience.

    We are very sorry to learn that you were not able to receive your order/s on time. We would like to inform you that the normal shipping time frame may take between 2 to 5 business days within Metro Manila and 5 to10 business days outside of Metro Manila.

    Please accept our apologies for this unfortunate occurrence and for the inconvenience this has caused you. Rest assured we are doing our very best to immediately resolve this concern. Please let us know if you have other questions by sending us an email at [email protected]

    Thank you for your patience and we look forward to hearing from you very soon. May you have a wonderful day from all of us at Lazada Philippines.

    Best regards,
    Customer Service
    Lazada Philippines
    [email protected]

    -1 Votes
  • Ia
    ianne Aug 26, 2012

    This kind of service sucks, the email looks like an automated email from their system, you're not even addressing the issue itself. I myself is planning to buy from this online store but seems like this will only cause me headache.

    2 Votes
  • La
    LAZADA BULL CRAP Dec 07, 2012

    Had the same experience... DO NOT BUY FROM LAZADA... might as well buy from the mall.. at least you will get the merchandise as soon as paid.


    1 Votes
  • Ha
    hazardpick Feb 15, 2013

    Hmmm... I was actually planning to purchase an item from Lazada. I'm so fussy about bad customer service and I couldn't be more thankful enough to have found this page.. :|

    2 Votes
  • Ir
    Irene Perper Mar 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I just want to air my disappointment with Only this 3rd week of February, I purchased chictees dress large size.worth 999.00 php. they said if its your second order, shipping charge is free. But to my dismay I paid additional charge of 99.00 though that was my 3rd purchase already so all in all I paid 1098.00. Worst thing is, when I checked the item it was a wrong size, instead of large they gave me XL. I called up the customer service and asked for a refund they told me to send back the item to them but they will give back the shipping fee in which I paid 115.00 for sending it back. You know the reason why i chose online shopping is I dont have time to go to the malls, but i was forced to deal with this because I want them to give my money back. It was only last march 8 when I received confirmation that I can claim my refund amounting to 1, 000. Isn't it too disappointing and too unfair on my part. For its not my fault, I spent 1213.00, but only 1, 000 php was given back to me. But I promised and even told my friends about my experience and never to purchase from lazada anymore. I dare lazada for this comment, now tell me isnt it too unfair for your customer like me?

    This is irene, and I can stand to what i've posted here

    1 Votes
  • Dr
    Dr. Les Apr 14, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I belong to online shopper because I do not have time to do ‘normal shopping’ (I am so busy with my work). I am credit card holder for more than 30years & use it internationally. My favourite online shops are amazon all over the world, ebay international and many others. I am ordering about 80.000 to 120000 in pesos monthly, sometimes less, sometimes more. I never had such bad experiences with any online companies AROUND THE WORLD as with lazada Philippine! I can publish the facts from supports which is shocking. IF YOU ARE HAPPY WITH LAZADA, THEN IS COMPARABLE WITH WINNING LOTERY! LAZADA IS FOR ME BAD, totally different level compared with amazon . I would not recommend anyone to buy anything from lazada, only get headache and high blood. The support and service departments are mostly incompetent. If you order not expensive items, it might be ok!

    1 Votes
  • Ar
    arnaldo de jesus Jul 26, 2013

    Auto shut off

    0 Votes
  • Jo
    jongacut Aug 01, 2014

    I have my order from your company Samsung Galaxy Mega 5.8" I9152 (Black), order # [protected] and tracking # L0211132J, when I track it at 2GO website it says: "Undelivered. - Reason: return to sender". My order was on July 26 and until now i didn't received any status about my order in my e-mail or sms.

    What happened? I did not received any confirmation from 2GO company. And now it says Undelivered? Returned to sender? I thought it was a door to door delivery services.

    Lazada, you should cooperate with your partnership shipping companies in delivering the goods/orders for the satisfaction of your clients. If this will not be action, I will not buy from your company anymore.
    Very very disappointing.

    0 Votes
  • Ja
    Jaime Mendoza Sep 25, 2014

    Hi'Mr, Mrs, Magandang umaga po nais ko po sa nang ipag-paalam sainyo na ang nakuha kung item po sa inyo ay may Deffective po na may invoice No309742366159/Package No309742366-8332/Order No309742366/Mangyari po mula po ng Ediliver po ang Item na Ito ay Kahapon po Lamang ito Ginamit ang Kanyang Vol.po ay hindi po nagana at ang Input po ng USB ay mahirap po i plug tanong ko lang po ba maari pa po bang Mapalitan ang Item na Order ko po yaan po lamang at nag papasalamat [email protected]

    0 Votes
  • Bi
    bigwas Dec 06, 2014
    This comment was posted by
    a verified customer
    Verified customer

    lazada philippines and its courier 2go is the worst companies i experienced, please dont patronize their goods and services as they are irresponsible companies. They are just scammers.

    0 Votes
  • Ru
    Rupert M Oct 03, 2018

    Lazada is not comprable with amazon and other reputable online stores in short do not order expensive item even if using a credit card. Credit card companies in the philippines are poor so disputes are difficult . Order cheap items only and via Cod. test it and let them wait keep expectations low and cya i shoul be usable

    0 Votes
  • Do
    Doobido Apr 18, 2019

    I have had a similar experience with Lazada. On April 1, I ordered an air purifier through them and as of today (April 18), I have not received it. I personally know of 3 people who have ordered after I did AND HAVE ALREADY RECEIVED their purifiers. Lazada does nothing but give me the runaround about this order. I too received an email similar to above about their service.

    It has been over a week now since I have heard anything from them. The store I ordered the item from will not respond. Thankfully the order was placed cash on delivery. This is my first and last order from Lazada.

    BEWARE of their lousy service, their lack of integrity and lousy business practices!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.