The complaint has been investigated and
resolved to the customer's satisfaction
Laura Ashley Wallpapershrinking paper

we bought 12 rolls of wallpaper from laura ashley and also paste as advised. we had this hung by a profesional decorater.and the next morning it had shrunk and was falling from the walls. the instuctions were followed to a tee . We sent samples to laura ashley for testing who after 5-6 weeks and several unreturned phone calls said it was not there fault and would not take any responsability. this has cost us a fortune and they did not even offer a good will gesture. We are hundreds of pounds down and still have no wallpaper our staircase was supposed to be beautiful and it is an eye sore. We expected a better respnse from a company like this


  • Fr
    Freshwater Dec 07, 2011

    We have 17 rolls of Laura ashley wallpaper which is still in the box it arrived in so is unfaded...BUT...the sample which has been in the room they are intended for over 12 months has yellowed badly and is now a horrible heavy gold colour that looks like a completely different colourway. We are unable to use it and await Customer Services decision.
    Our Duck Egg blue fitted covers on our Laura Ashley Sofas have largely faded to white over admittedly quite a few years. Perhaps that should have been a warning to us. Laura Ashley is not in the same league as John Lewis etc despite charging inflated prices.

    0 Votes
  • Pe
    peterpam Jan 20, 2010

    We have a room decorated in Laura Ashley Erin paper in Duck Egg which has completely changed colour since it was put up two years ago. It had started to fade within 9 months and now has become a dingy grey - Laura Ashley customer services couldn't have been less interested and we were fobbed off by everyone, including the manager who said there was nothing they could do, they certainly weren't interested in coming to look at it. It makes me mad every time I go in the room when I remember how hard we worked to do it.

    0 Votes

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