LastMinute.com
reviews and complaints

Dear travel agency

My name is Gabor Laszlavik.

I booked on your webside a trip from 03 September 2022 to 10 September 2022 to Greece to the island Corfu, in the Mayor La Grotta Verde Grand Resort 5* hotel.

Booking ID:[protected]

Confimation code:[protected]

I bought this trip for our 12 year anniversary.

I looked at several hotels, and I also decided on the hotel based on the photos on the website.

I paid more than the basic price for the "Junior suite ", which according to their photos are very beautiful. I also had to pay separately for the checked suitcases over 100£ round trip.

At other travel agencies this is included in the cost. /one 20-23kg package per person/. At many travel agencies the transfer is also included in the cost. It didn't included this for you either. It was again plus 50£. So our cost were over 1600pounds. This is not a small amount. But even with that I made peace.

However upon our arrival there, the real surprise awaited us! THE ACCOMMODATION NUMBER 8103! I could have given it a 2 star even with goodwill.

In some places the youth hostel or worker's accommodation also looks nicer. It was DISGUSTING.

The bathroom walls ceiling moulds were filthy. The bedroom too.

When booking, I requested a double bed. Here two single beds were pushed together, there was a palm-sized difference in level between them. The CONDITION of the mattresses is CATASTROPHIC, as you can see in the pictures. The VIEW OF THE SEA is UNFORGETTABLE. Instead we could see the roof of the reception and the driveway, or to the right an another concrete slab the roof of some kind of reservoir or engine house. The RESTAURANT was also the farthest from here.

The next morning we had to start our day at the reception. I talked to a lady there. Her name is:ISMINI ARVANETES. I showed her the video recordings and photos taken from the accommodation. She said she was very sorry and she understood our problems, but she cannot offer another accommodation for us at the moment. They will tell us as soon as they find a solution. I wanted to talk to the manager, but he or she refused to accept us.

We hopped for a couple of days, but then we gave up and realized that nothing would change.

These things greatly affected our vacation. I didn't imagine it like that, it's not a carefree week.

I would like you to contact the hotel management team and ask them how this could have happened.

I would like to claim compensation.

I think it would not do the hotel's reputation any good if my video recordings and photos appeared on the hotel's recommendation website. I am only sending these to you now, but in the even of inadequate measures, I will appeal to the Consumer Protection Council with my complaint

I would like your answers to my email address!

It is : [protected]@gmail.com

Sincerely

Gabor Laszlavik

Postscript

My money is worth as much as the money of those guests who got really nice accommodation.

I tried to upload the video recordings and photos, but I can't because it says an error. Send me an email address where I can send for you video recordings and photos

Hi,

Myself and my sister took a flight from London Gatwick via Madrid to A Coruna on Saturday the 10th September. The flight details as follows:

Air Europa - Flight UX1014 to Madrid.

When we checked in at Gatwick we were told that our bags would automatically be put onto the connecting flight to A Coruna. We were also issued with a boarding pass, but found out when we were trying to board the flight at Madrid that we were on standby and seats had not been reserved for us.

As you can imagine, we were pretty upset by this and the fact that the agent at the desk in Madrid was rude and totally condescending to us when we tried to explain the situation. He told us that we should have gone back to check in at Madrid airport, despite the fact that we had a boarding pass. This also would have meant that we would have missed the flight as processing of passengers at Madrid is hideously slow and laborious.

I paid decent money for these flights and am pretty annoyed by this situation and the way it was handled. I want someone to review this and advise what went wrong.

Thanks

Alison O'Farrell

[protected]

I made a booking in 2019 for a trip in october 2020 to portugal. i was contacted to say my trip was cancelled and was offered a refund voucher. I have come to book my next trip to find the voucher has expired back in march when restrictions were still in place. how can you offer a refund but only when you cant still travel freely. i cannot find a number or a way of contacting this company. I am not well off and am travelling for health purposes.

On the 29/08/2022, I bought a flight with lastminute.com choosing the flex ticket option, but soon after I got the news of a family member who unfortunately has passed away so I requested the flight cancellation almost the same day before 12 hours. My request was denied, but was offered the possibility of changing the dates of my flight due to my flex ticket. So, I submitted a request for a change of the flight-date, that was also refused because they were unable to provide it due to its unavailability.

So, i requested the availability they have for the month of July 2023.

Again, they were unable to provide it,

Then I made another request from London Stansted outbound on 18/03/2023 THIS TIME to (RBA) Rabat Sale (instead of TNG - Tangier Ibn Batouta as my previous booking}

and inbound on 25/03/2023 from (RBA) Rabat Sale (instead of TNG - Tangier Ibn Batouta}

To London Stansted and again, they were unable to provide it due to it unavailability,

So, I looked for the flight myself using lastminute.com website and I found the exact flight on

the exact date with the exact airline (as my initial booking RAYANAIR) that i requested

And here is the flight: Return from London Stansted to RBA Rabat Sale

(From 18/03/2023 to 25/03/2023

OUTBOUND FLIGHT INBOUND FLIGHT

Saturday, 18 March Saturday, 25 March

From London to Rabat from Rabat to London

Direct - 2h 15m Direct - 3h 10m

17:00 20:40

(STN) London Stansted (RBA) Rabat Sale

RK RK

Ryanair UK Ryanair UK

RK1432 RK1433

Economy Economy

Hand luggage incl. Hand luggage incl.

20:15 23:50

That concludes that the lastminute.com deliberately avoided to fulfil it FLEX ticket POLICY obligations to myself as one of their customers regarding the promise to allow changes to the flight booking including dates, name, routes, additional baggage or seats)

On the 29th August 2022 I made a “Secret Hotel” Booking for the night of 30-31 August 2022 in Oslo. Once I had paid for the booking, I received confirmation from lastminute.com that a reservation had been made at the Radisson Blu Scandinavia Hotel In Oslo.

At the check-in Desk on the 30th August, the hotel could find no trace of the reservation. I used the live chat feature on the lastminute.com website to seek help – this is a virtual chat tool and does not give any help for reservation problems. I clicked on the Contact Us link – no contact details were loaded with and “ooops” message. The hotel phoned the help line number – they were asked to input the two confirmation numbers from the confirmation email – this they did but the automatic answering system said no reservation existed; please input an Agent ID – the hotel did not have an agent ID. So none of the three possible contact routes for help and support worked.

I then asked the hotel if they would provide a room if we paid the hotel the £170.49 cost direct to the hotel. They agreed this would be possible but, after checking their reservation system, were fully booked. I then asked if it would be possible for them to find a room in one of the other Radisson hotels in Oslo. This they did – however, when we arrived at the Radisson Plaza all standard rooms were booked. After a conversation between the two hotels, they did find an available room (not standard) but were not willing to stand by our agreement that we would pay the £170.49 and we would have to pay the full rate at that time, NKR 3873 (£330+)

We flew back to UK the following morning – as soon as I arrived home I googled an email contact address for lastminute.com, informed them of what had happened and requested a refund of the cost of staying at the Radisson Plaza in Oslo and reimbursement for the taxi costs of putting matters right.

I eventually received an email from Escalated Customer Care informing us that the hotel had rejected the reservation, agreeing to refund the £170.49 but denying all responsibility for the extra costs. They seemed to think that part of the problem was I had made the reservation only one day before (i.e. at the last minute) and pointed to a condition that they had to be informed within 24 hours of a problem occurring.

I did respond to this email and pointed out that we had made many attempts to contact them – the virtual chat tool could not help, their contact page was not working, and they had refused to talk to the hotel. I also observed that they had a duty to inform us that the reservation had been declined – they had made absolutely no effort to do this and I maintain that they had broken their contract. I have received no response to this email so I will not take a series of actions to achieve a satisfactory resolution of their failure to deliver the contract.

I repeat my final sentence: “I trust you will not ignore this message, forcing me to seek the judgement of media or court.”

I made a booking this morning with LastMinute.com to fly to Canada with Air Transat. I meant to book this week 14-19 September and was charged straight away. When I received an email confirming the booking the dates were for next week 21-26 September. Lastminute.com said airtransat will not allow them to amend booking, airtransat said the booking was not made by them and advised me to contact the booking agent lastminutr.com. i used a chat with lastminute.com who said nothing could be done and i have been on hold with airtransat for 2 hours. I have been charged for a flight that I can't use and cant cancel or change

We have booked our accommodation and flights with Lastminute to go to Morocco. We booked to go on 5th August. 2nd August I Whatsapp with the host about the accommodation facilities. Then he said, he has received a message saying our accommodation was canceled due to a payment issue. But I have already paid the full amount to Lastminute.

When I logged into my lastminute app it says accommodation is confirmed. I contacted lastminute customer service, and they told me they were not aware of anything and sort it out. Since then I was calling lastminute , and every time the answer was the same. They will sort it out and contact me, but there was no callback. But even 4th August, We didn't have accommodation. But the host of the accommodation was keeping the property till I sort it out with Lastminute. By 4th August, I didn't have accommodation and Lastminute was not helpful at all. My family including my two daughters were very upset as we didn't have accommodation although we had confirmed flights. As I couldn't take the risk go to Morocco without accommodation, I booked the same accommodation through Booking.com. I didn't get any help from Lastminute. The stress we went through was not worth it. We planned a holiday to relax and enjoy ourselves. But till the last minute, the day before our departure, Lastminute not communicated with us about this or any help at all. On 5th when we were at the airport, Lastminute contacted us and said, there was no accommodation for us and they will refund that money. I was so disappointed about the service of an esteemed company like Lastminute.

I would like an explanation and compensation for the stress that we went through and uncertainly prior to our holiday. Lastminute has refunded the accommodation money but that was not worth the stress that we went through.

The booking did not pass on my baggage payment to Ryan air. I went to check in my bag it wanted to charge me £45. Then the lady told me I had not paid for the checking bag although I was sure I had. So I took it on as a carry on bag had to lose a lot of products due to the regulations. Then when I arrived to board they would not let me take it on and said I needed to pay for a checked bag. I paid again and I have my receipt.

On 06-Sep-2022 I purchased 3 tickets for the London Eye. I had to go through the booking process several times as my credit card was not accepted (the 3d part failed). Eventually I used a debit card and it worked. That was at just after 6PM. Order Number [protected]. A few minutes later I realised that I had mistyped the date and had booked for the 8th when I needed the tickets for the 7th. When I tried to switch the 7th was greyed out. The phone lines were closed. I called when they opened at 9AM on the 07-Sep-2022 and was told they could not change them either. I needed to buy new tickets. The new tickets were for the same day (Order Number [protected]) so I am out of pocket £10.50. I would like that to be repaid.

We booked our flights Ibiza-Lisbon-Dublin with Lastminute.com to travel on 28 August. Because the turnaround time was so long in LIS, we decided to stay in Portugal for a few days and cancel the LIS-DUB sector for the 28th.

On August 22, Lastminute.com confirmed that the sector LIS-DUB had been cancelled but no refund was due. It transpired that Lastminute.com did not cancel the sector. This was evidenced by the fact that when we checked in for the IBZ-LIS flight, TAP still had us going onward to Dublin and it took some effort to convince TAP not to interline our bags to DUB.

I have all relevant documentation to prove that Lastminute.com did not cancel our flight. They appear not to be bonded, nor members of IATA.

Absolutely horrendous company to deal with. Booked a trip to Barcelona did not notice until the booking was complete and an alert was sent saying the departure airport was different to the arrival airport they I had an error on the booking. Why would I want to depart from a different airport in the 1st place. The flight from Barcelona was the same time with the same airline so assumed it would not but much of an issue to change. The extra cost for the flight would have been £100. Contact customer services was told they could not do anything until the flights had been confirmed which could take 3 days. Flights are 6mths away. Ended up getting a quote for £350 to change the flights which included love holidays handling fee of £70 and airport fee £50. Cancellation on the website said you could cancel but this apparently was only for the hotel and the cancellation policy they sent me I only got once the booking was made and did not allow cancellation of flights. Absolutely disgusted

To whom it may concern.

On 22 August Lastminute.com confirmed that our booking LIS-DUB had been cancelled and that there would be no refund. In fact, Lastminute.com did NOT cancel the booking. This is evidenced by emails that were sent to me but I cannot upload to this site. On check-in at IBZ, TAP still had our booking LIS-DUB on that day.

I now demand the refund that we would have been due had Lastminute.com done what they said had been done.

Your "Irish" contact number is useless does not work.

I have all original emails and can forward them if necessary.

I am also raising the this matter with ABTA.

Ray Di Mascio

BOOKING ID [protected]

I migrated to Ireland from Australia in 2019. I booked a flight from Dublin Ireland to fly to Durban S. Africa in June 2020. However, due to Covid my flight was cancelled.

I received an email telling me that I will be issued a voucher. My husband and I are pensioners and are retired. Unfortunately it has been a very difficult time for us as our children and grand children had Covid, it was prolonged as they all got it at different times.

I now wish to use my voucher but when I checked I was informed that the voucher had expired.

When I lived in Australia I travelled frequently to visit family both in S. Africa and Ireland and used Lastminute to book my flights through. I now wish to travel to Australia and found that it had expired. This is a lot of money for me to lose, especially as I am a pensioner and also for being a loyal customer over the years.

I sincerely urge you to look into this and allow me to use my voucher to book my flight.

thanking you,

Veronica

Veronica Esther Clarkel

Phone: +[protected]

Een citytrip naar Praag: 25-08-2022 t/m [protected]

Reserveringsnummer: [protected].

Vlucht via Transavia.

Op 25-08-2022 komen wij er achter dat de terugvlucht is geannuleerd en gewijzigd naar 28-08-2022. Hiervan niet door Lastminute.com van in kennis gesteld.

In ons boekingsoverzicht stond nog steeds de terugvlucht op 29-08-2022.

Gevolg een hotelovernachting van 2 kamers met ontbijt voor 4 personen en 1 dag parkeren teveel betaald. Bij tijdige berichtgeving was het mogelijk geweest om de hotelovernachting evenals de parkeertijd te wijzigen naar 3 dagen.

Ik eis een terugbetaling van teveel betaalde volgens bovenstaande omschrijving, van €230.

Vriendelijke groet, Hennie Thus

hennie.[protected]@gmail.com

When we arrived at our hotel, we were given paper work to complete. However my personal details weren't correct. The address and phone details were of someone who lives in Switzerland! The receptionist even looked up my last minute profile on their system and it showed someone from Switzerland. They also wanted me to make a payment. I explained that I had already paid when I had booked the holiday. The hotel were very professional and dealt with the error kindly, but it was very distressing and not what we needed at the start of our holiday.

Surely this is a breach of data protection too as I was given paperwork with someone else's details on.

[protected]@hotmail.com

Hi,

I made a booking with lastminute.com on Saturday 27th August for return flights from Edinburgh to Berlin on Tuesday 4th October returning on 7th October with Ryanair and the money (£400) was taken from my account right away. I received an email to say they would let me know when the booking was confirmed.

Today, Monday 29th August i was advised that the booking could not be confirmed as there was no longer any availability.

I have just checked and Lastminute.com and Ryanair are still selling the exact same flights i booked but at an increased price of £600 so this indicates a clear case of profiteering, lies on behalf of lastminute.com should not be allowed to happen.

Terrible. Thieves.

No customer service available until it's too late.

I bought plane tickets from Tel Aviv to Rome and back. I chose seats and paid for them. I made the purchase in June 2022 for August 2022.

They over charged me without my consent for an assistance package that I couldn't use even when trying (I tried to change my return flight to 1 day earlier, but the flight company said I would have to pay for this change as I dont appear to have the assistancepackage. When telling them that I was charged for it, they said I must check directly with lastminute.com, so I did, but I received an email saying that they will return to me within 30 days - and that never happened. Thus I missed out on canceling the assistance package and missed out on using it.

More over, they didn't save my seats on the plain that I rightfully chose and paid for. When asking to get a detailed invoice, they said they cannot provide me one.

Payed about 150% of the plain tickets value.

No one to talk to.

I cancelled my flights from LHR-JFK within the 24 hour cooling off period allowed. Lastminute.com are refusing to refund me the full amount, and will only refund me £205.88! I paid £706.20, plus £500 with a Lastminute.com gift-card.

I booked the flights on 9th August at midday. I then cancelled them in the early hours of 10th August at 2.43am. They were booked in error; and I am heavily pregnant, and am nervous to travel.

The flights were from LHR-JFK on 27th August 2022 on Finnair, and returning on 4th September 2022 on American Airlines. It is both airlines/travel policy that if flights are cancelled within 24 hours, you can receive the full refund.

The flights were booked using my email, [protected]@hotmail.com. The order number was: [protected]

Booking ID:[protected]. We arrived at London Gatwick yesterday to find our flight was cancelled. No one let us know that it was cancelled. No email. No alternative flight offered. No refund yet. No hotel provided. What kind of service is this? Call me asap. We are in London trying to get to our Bangkok destination. My number, [protected]

My name is Carla Baldwin-Campbell. My confirmation number is [protected]. Email is carla.baldwin.[protected]@gmail.com.

We turned up at the hotel today only to be told our booking had been cancelled by a Nerraj K (OYO staff) due to 'unsuccessful shifting'.

First, please refund me the full amount for this booking since you did not provide what I paid for.

Second, please address what you will do to resolve this matter to a satisfactory conclusion, taking into account that A. Your staff cancelling our reservation was unauthorized and we never instructed this and B. the actions of your employee has left us high and dry in an unfamiliar town with the hotel we had booked now telling us it's full.

Third, please explain what 'unsuccessful shifting' means.

I look forward to your reply and to receiving my refund.